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khloekak Author

Level 1

42 points

iPhone 8 keeps shutting off/restarting

As of a few days ago my iPhone 8 keeps randomly restarting throughout the day. I’ll open safari, messages or will simply be on the home screen and the iPhone restarts. Plus, sometimes after when it restarts my WiFi turns off and I’m unable to turn it back on. I’ve tried resetting my iPhone to factory setting, resetting all of the settings, doing a hard restart, getting rid of apps I thought might be causing it, I’ve tried it all and my iPhone is completely up to date on the latest iOS. Does anybody know what’s happening and why it’s doing this? Thanks

Posted on Mar 5, 2018 7:33 PM

Best reply

Joseph_S.

Community Specialist

Posted on Mar 6, 2018 12:46 PM

Hi there, Khloe,

Thanks for coming to the Apple Support Communities for help with your iPhone 8. If I understand what's going on, your iPhone is actually unexpectedly shutting itself down, and when it comes on your Wi-Fi is off. If you try to turn Wi-Fi on, it's greyed out and you cannot. I use my iPhone for everything these days, and would definitely need to get a situation like this sorted out as quickly as possible, so I would be happy to help!

I see you've actually done a lot of great troubleshooting already. In fact, you've already done all the troubleshooting I would offer for this issue, so the next step is to get in touch with Apple Support directly. You can do that here: Contact Apple Support .

Have a lovely day!

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iPhone 8 keeps shutting off/restarting

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