etrecheck results

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On a 27" iMac, Mid 2011, OS 10.13.3. Its running slow and showing the spinning ball when launching new apps or opening files. This iMac does have several User logins that I can delete if needed.Below are the etrecheck results. I would appreciate any advice you can provide based on these results.Thanks.EtreCheck version: 4.1.3 (4A188)Report generated: 2018-03-25 13:26:53Download EtreCheck from https://etrecheck.comRuntime: 30:40Performance: PoorProblem: Computer is too slowMajor Issues:Anything that appears on this list needs immediate attention.Stuck iCloud - This machine has a large number of pending iCloud transfers.Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.Minor Issues:These issues do not need immediate attention but they may indicate future problems.Clean up - There are orphan files that could be removed.Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.Hardware Information:iMac (27-inch, Mid 2011)iMac Model: iMac12,21 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core16 RAM Upgradeable   BANK 0/DIMM0     4 GB DDR3 1333 ok   BANK 1/DIMM0     4 GB DDR3 1333 ok   BANK 0/DIMM1     4 GB DDR3 1333 ok   BANK 1/DIMM1     4 GB DDR3 1333 okVideo Information:Intel HD Graphics 3000 - VRAM: 512 MBAMD Radeon HD 6770M - VRAM: 512 MB   iMac 2560 x 1440Drives:disk0 - ST31000528AS 1.00 TB (Mechanical)Internal SATA 3 Gigabit Serial ATA   disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB   disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB   disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MBdisk1 - Samsung Portable SSD T1 1.00 TB (Unknown)External USB 480 Mbit/s   disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB   disk1s2 - S********1 (Case-sensitive Journaled HFS+) 999.86 GBMounted Volumes:disk0s2 - Macintosh HD 999.35 GB (673.14 GB free)Journaled HFS+Mount point: /disk0s3 - Recovery HD [Recovery] 650 MB (119 MB free)Journaled HFS+Mount point: /Volumes/Recovery HDdisk1s2 - S********1 999.86 GB (915.98 GB free)Case-sensitive Journaled HFS+Mount point: /Volumes/Samsung_T1Network:Interface Bluetooth-Modem: Bluetooth DUNInterface en0: EthernetInterface fw0: FireWireInterface en1: AirPort   802.11 a/b/g/n   One IPv4 addressInterface en4: Bluetooth PANInterface bridge0: Thunderbolt BridgeiCloud Quota: 20.37 GB availableiCloud Status: 4223 pending filesSystem Software:macOS High Sierra 10.13.3 (17D102)Time since boot: About an hourSystem Load: 1.95 (1 min ago) 2.44 (5 min ago) 2.69 (15 min ago)Security:System                      StatusGatekeeper                  Mac App Store and identified developersSystem Integrity Protection EnabledUnsigned Files:Launchd: /Library/LaunchAgents/com.adobe.SC.FPFeedbackService-1.0.plist   Executable: /Library/Application Support/Adobe/FPFeedbackService   Details: Exact match found in the whitelist - probably OKLaunchd: /Library/LaunchDaemons/org.virtualbox.startup.plist   Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart   Details: Exact match found in the whitelist - probably OKLaunchd: /Library/LaunchDaemons/com.intel.haxm.plist   Executable: /Library/Extensions/intelhaxm.kext/Contents/Resources/haxm_start.sh   Details: Exact match found in the whitelist - probably OKLaunchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist   Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper   Details: Exact match found in the whitelist - probably OKLaunchd: /Library/LaunchAgents/com.xamarin.mtvs.buildserver.plist   Executable: /Developer/MonoTouch/usr/lib/mtbserver/mtbserver   Details: Exact match found in the whitelist - probably OKLaunchd: /Library/LaunchDaemons/com.dymo.pnpd.plist   Executable: /Library/Printers/DYMO/bin/pnpd   Details: Exact match found in the whitelist - probably OKKernel Extensions:/Library/Application Support/VirtualBox   [Not Loaded] VBoxDrv.kext (4.3.6)   [Not Loaded] VBoxNetAdp.kext (4.3.6)   [Not Loaded] VBoxNetFlt.kext (4.3.6)   [Not Loaded] VBoxUSB.kext (4.3.6)/Library/Extensions   [Not Loaded] LogitechHIDDevices.kext (3.9.3 - SDK 10.8)   [Not Loaded] LogitechUnifying.kext (1.3.3 - SDK 10.8)   [Loaded]    intelhaxm.kext (6.1.1 - SDK 10.9)Startup Items:ChmodBPF Path: /Library/StartupItems/ChmodBPFSystem Launch Agents:[Not Loaded] 7 Apple tasks[Loaded]     162 Apple tasks[Running]    120 Apple tasks[Other]      One Apple taskSystem Launch Daemons:[Not Loaded] 37 Apple tasks[Loaded]     175 Apple tasks[Running]    120 Apple tasks[Other]      One Apple taskLaunch Agents:[Running]   com.adobe.AdobeCreativeCloud.plist (? faec172d - installed 2015-12-01)[Loaded]    com.adobe.SC.FPFeedbackService-1.0.plist (? eb1e6da6 - installed 2018-03-17)[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2015-12-01)[Loaded]    org.macosforge.xquartz.startx.plist (? 2748570a - installed 2012-09-27)[Running]   com.Logitech.Control Center.Daemon.plist (? 5b5e4f6b - installed 2016-07-20)[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-02-26)[Other]     com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-17)[Not Loaded] com.xamarin.mtvs.buildserver.plist (? 1d9332e5 - installed 2014-05-05)Launch Daemons:[Loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-17)[Loaded]    com.intel.haxm.plist (? 42f307e7 - installed 2017-02-27)[Running]   com.prosoftnet.idrivedaemon.plist (? 9f95d46e - installed 2017-07-10)[Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2014-01-03)[Running]   com.adobe.adobeupdatedaemon.plist (? f00845ea - installed 2015-12-01)[Loaded]    com.prosoftnet.idsyncdaemon.plist (? 42ea6a3a - installed 2017-07-10)[Loaded]    com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-03-17)[Loaded]    com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-03-26)[Loaded]    org.macosforge.xquartz.privileged_startx.plist (? 77ab826e - installed 2012-09-27)[Running]   com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-02-26)[Not Loaded] com.barebones.textwrangler.plist (? d1ef2342 - installed 2011-08-30)[Loaded]    com.barebones.authd.plist (? 7d7988a6 - installed 2012-05-23)[Running]   com.prosoftnet.idwebdaemon.plist (? 8fbd971c - installed 2014-05-16)[Loaded]    com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-17)[Running]   com.dymo.pnpd.plist (? 0 - installed 2011-02-01)[Loaded]    com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-08-17)[Loaded]    com.microsoft.autoupdate.helpertool.plist (Microsoft Corporation - installed 2016-08-17)[Running]   com.prosoftnet.idwifimanager.plist (? 857eeb3a - installed 2017-07-10)User Launch Agents:[Other]     com.google.keystone.agent.plist (? 0 - installed )[Running]   com.hp.devicemonitor.plist (HP Inc. - installed 2017-08-29)[Loaded]    com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist (? 0 - installed 2015-09-24)User Login Items:AdobeResourceSynchronizer Application    (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)iTunesHelper Application (installed 2018-02-27)    (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)IDriveMonitor Application    (/Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app)IDriveMonitor Application    (/Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app)HP Device Monitor SMLoginItem (HP Inc. - installed 2017-10-26)    (/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpe rs/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)Internet Plug-ins:DYMO NPAPI Addin: 1.0 (installed 2011-02-01)Unity Web Player: UnityPlayer version 4.3.5f1 (installed 2014-04-29)AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2015-06-05)DYMO Safari Addin: Unknown (installed 2012-03-27)AdobeAAMDetect: 3.0.0.0 (installed 2015-12-01)AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-24)FlashPlayer-10.6: 29.0.0.134 (installed 2018-03-25)Silverlight: 5.1.20513.0 (installed 2013-07-24)QuickTime Plugin: 7.7.3 (installed 2018-01-18)Flash Player: 29.0.0.134 (installed 2018-03-25)iPhotoPhotocast: 7.0 (installed 2013-07-17)SharePointBrowserPlugin: 14.6.7 (installed 2016-08-26)AdobePDFViewer: 18.011.20038 (installed 2018-02-24)JavaAppletPlugin: 15.0.1 (installed 2012-07-25)User Internet Plug-ins:WebEx64: 1.0 (installed 2011-10-11)PDF Browser Plugin: 2.4.4 (installed 2012-03-13)3rd Party Preference Panes:Flash Player (installed 2018-03-17)Time Machine:Skip System Files:Mobile backups:Auto backup: YesVolumes being backed up:Destinations:   S********1 [Local] (Last used)     Total size: 999.86 GB     Total number of backups: 13     Oldest backup: 2018-03-16 18:43:25     Last backup: 2018-03-17 09:27:06Top Processes by CPU:Process (count)    Source   % of CPUbird (2)           Apple         24photoanalysisd (2) Apple         14WindowServer       Apple         14kernel_task        Apple          7cloudd (2)         Apple          4Top Processes by Memory:Process (count)                 Source   RAM usagekernel_task                     Apple      1.15 GBmdworker (50)                   Apple       847 MBcom.apple.WebKit.WebContent (4) Apple       668 MBQuickLookSatellite              Apple       606 MBAdobe (10)                                   485 MBTop Processes by Network Use:Process       Source        Input OutputMail          Apple, Inc.   38 MB  93 KBcloudd        Apple         85 KB 504 KBapsd          Apple        187 KB  40 KBmDNSResponder Apple         25 KB  22 KBTop Processes by Energy Use:Process (count) Source Energy usage (0-100)WindowServer    Apple  6Dock (2)        Apple  2bird (2)        Apple  1mdworker (50)   Apple  1mds_stores      Apple  1Virtual Memory Information:Available RAM   8.55 GBFree RAM         138 MBUsed RAM        7.45 GBCached files    8.42 GBSwap Used         12 MBClean up:~/Library/LaunchAgents/com.google.keystone.agent.plist   /Users/[redacted]/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundl e/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftware UpdateAgent   Executable not foundDiagnostics Information (past 7 days):2018-03-25 12:47:51 Creative Cloud.app Crash (once)2018-03-25 11:13:40 Last Shutdown Cause: 0 - Power loss (once)End of report

Urquhart1244 · Accepted Answer

Taking this iMac from a previous user at my officeThe best way would be to start with a clean slate; a fresh install of the OS on an erased disk. No traces of previous use. Can you make a copy (or Time Machine backup) of all your important documents, e-mail, applications, etc. to allow for such a fresh start? I don’t know how long you have had the Mac in use, so it might be a lot of work, or very little work. The alternative is hunting down the weird ones one-by-one.ChmodBPF is easy: EtreCheck lists the path. Remove the file in Macintosh HD/Library/StartupItems/EtreCheck mentions ‘dymo’ multiple times. Perhaps a Dymo LabelWriter printer was installed?EtreCheck mentions ‘IDrive’ components. Perhaps that cloud backup system was installed but no longer in use?EtreCheck mentions ‘xquartz’ from 2012. That is part of the X11 cross platform code that was part of Mac OS X until Lion. Current version is from 2016, and no longer part of the default OS. Perhaps the only reason that launch agent/launch deamon is running, is that the Mac once ran an older OS.EtreCheck mentions several Adobe launch agents/launch deamons. Which is perhaps needed for the creative apps to run, although some components may be old/from previous versions.EtreCheck mentions ‘Intel HAXM’ components, which may have been part of an Android emulator.EtreCheck mentions ‘Xamarin’ components, software to develop mobile apps.EtreCheck mentions ‘VirtualBox’ components, software to run another OS on top of macOS.While all those should be removed if you have no use for them, I see no reason to suspect a specific one of them as reason for the slowdown.The launch agents and launch deamons are okay if they are needed for software that you do use. But for software that you do not use, those components should not be there and should not consume CPU cycles. But with older machines, the appropriate uninstallers are likely nowhere to be found.

THLSM · Answer

Thanks for the quick response.Taking this iMac from a previous user at my office so not sure what some of your suggestions mean.There was a clock face by the iCloud drive in Finder. I checked and could only see on iCloud account, but it showed over 14GBs of content to be uploaded. I signed out of iCloud but didn&#x27;t seem to make much difference.Where would I find the ChmodBPF file to delete it?And where would I find the "old launch agents and deamons"?Thanks for your help!

THLSM · Answer

Thank you for your time and the very detailed information. I have made some progress, but going with your suggestion to start with a clean slate with a fresh install of the OS.Thanks for all your help!

Urquhart1244 · Answer

Stuck iCloud - This machine has a large number of pending iCloud transfers. Could it be that some parts have a different Apple ID? Check your iCloud settings, and other places that may have your Apple ID registered. Make sure it all matches and has an active logged in status. Do you have the iCloud Drive in Finder? Does it show a clock face for certain files? The ‘bird’ process (your top CPU eater) handles iCloud transfers. "bird" process is taking overSome other stuff: Your Flash is listed as 29.0.0.134, while Adobe says 29.0.0.113 is current. Unless you are part of a beta program, that could be suspicious.ChmodBPF Startup Item - Do you need to capture network packets all the time?A lot of really old launch agents and deamons. Do you still use the these tools, or are they relics?You seem to have a Java 7 (2012). Uninstall it or update it.

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