Scanner error 9923 on High Sierra

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Level 1

10 points

Scanner error 9923 on High Sierra

Hi everyone,

I've got a problem with connecting to my scanner since I updated to Mac OS High Sierra. It's Epson Stylus Office BX635FWD and I've been using it for a couple of years as a printer and scanner connected via AirPrint. Ever since I updated my Mac OS to the newest version, the error alert nr. 9923 keeps showing up when I try to connect to the scanner using System Preferences>Printers and scanners>Scanning or the Image Capture utility. Printer works though.

Does anybody have any suggestions for fixing this bug?

Thanks.

MacBook Pro with Retina display, macOS High Sierra (10.13.3)

Posted on Mar 26, 2018 11:08 AM

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Answer 1

Top-ranking reply

wurfmaul

Level 1

14 points

Apr 6, 2018 10:24 PM in response to Josef19

Check out this website: https://toggen.com.au/blog/it-tips/macos-sierra-scanning-fail

It's a solution for HP printers/scanners, maybe there are similiar settings for Epson.

Just login to your scanner's web interface and go to the 'network' or 'network protocol' tab. There switch to 'Enable IPv4 only' instead of 'Enable both IPv4 and IPv6'.

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Answer 2

Kappy

Level 10

361,855 points

Mar 26, 2018 11:14 AM in response to Josef19

I would call Epson's tech support for help because this may just be a printer error. You should also visit their tech support site and look for the most recent driver version for your printer. If it is newer than the one you now have then download and install it. See if it fixes the problem. Here are links to some other suggestions.

How to Add or Remove a Printer in High Sierra

Printer & scanner software for macOS 10.13 to OS X 10.9

Printers not behaving? Reset them and start from scratch | MacIssues

Troubleshooting printer issues in OS X - Apple Support

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Answer 3

Josef19 Author

Level 1

10 points

Mar 26, 2018 11:22 AM in response to Kappy

the printer is working properly. the only problem is the scanner. the same lan/wifi configuration is working with another mac book (OS Yosemite). but not with High Sierra (:(

all above mentioned options (de-instalation and new instalation, driver update etc) tried already withou scuccess.

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Answer 4

Josef19 Author

Level 1

10 points

Apr 6, 2018 10:25 PM in response to wurfmaul

thanks, i changed the settings according the recommendation and together with firmware update the scanner is working again.

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Scanner error 9923 on High Sierra

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