can not sync photos with ios 11.3 and itunes 12.7.4

Thank you,

I reverted back to 12.7.3 and I am able to sync again.

Backup your itunes music library so you can find it and reinstall once itunes is reinstalled.

Follow Uninstall instructions from the following link.

https://support.apple.com/en-ca/HT204275

Install 12.7.3 from the following link.

https://www.itechtics.com/download-itunes-12-7-3/

See iTunes for Mac installers. For 12.7.0.116 through 12.7.3.46 you could use the same library. Unfortunately 12.7.4.76 introduced changes so you will need to roll back the database and then bring it up to date with the contents of your media folder.

tt2

Ke'eLani wrote:

Sorry. I’m sure this is somewhere in this thread, but what do you mean “roll back the database......” ?

From the user tip:

When reverting to an earlier build of iTunes you may need to restore an older version of your library database using, for example, the method shown in Empty/corrupt iTunes library after upgrade/crash or from another suitable backup such as Time Machine. Until you do so iTunes may tell that your library needs a newer version of iTunes. Reverting to an older version of your database will mean that you lose recent changes to your library, however you can add the media folder to the library to import recent additions.

tt2

At 2 see Empty/corrupt iTunes library after upgrade/crash and restore the version of your database created when 12.7.4.x was installed. You only lose recent additions to the library, which can be added in again.

tt2

You're doing the same thing as described in Empty/corrupt iTunes library after upgrade/crash, copy from Previous iTunes Libraries up into iTunes, and rename two files so that the older file takes over the name of the current one.

tt2

Hello Sue... I used to following format which worked for me ... having said that.. I’m too scared to reSync......

FIXED … No thanks to APPLE .. BUT thanks to Forum member “sheindk”

I have the latest iPad 10.5 PRO 256GB using latest IOS11.3.1 and iTunes 12.7.4

I completely removed the current latest Itunes from my
Windows 10 PC USING the method recommended by APPLE …How to uninstall iTunes
etc.

Then I followed his/her advice:

Download the previous iTunes 12.7.3 from:

https://www.itechtics.com/download-itunes-12-7-3/

Then selected : Download iTunes 12.7.3 offline installer for Windows
64-bit [EXE 252 MB]

HOWEVER
.. small problem when opening this version on iTunes….. …
Warning appeared “iTunes Library.itl
Cannot Be Read because it was created by a newer version of iTunes””I Googled this and was directed to “idoanloadblog.com” and then a YouTube video to show you “How to Downgrade
iTunes and fix the Library.itl cannot be read error”I followed every frame of this video …

Then
I did an overnight 9 hour sync and all 38,000 plus photos were copied!

Phew!I am still very, very angry that Apple have still not fixed the error to the
latest iTunes and the way that they are handling this problem. It is now over 6
weeks since this started.

Good Luck! Michael from The Chalfonts, England.

Hello Vivo... I used to following format which worked for me ... having said that.. I’m too scared to resync! .....

FIXED … No thanks to APPLE .. BUT thanks to Forum member “sheindk”

I have the latest iPad 10.5 PRO 256GB using latest IOS11.3.1 and iTunes 12.7.4

I completely removed the current latest Itunes from my
Windows 10 PC USING the method recommended by APPLE …How to uninstall iTunes
etc.

Then I followed his/her advice:

Download the previous iTunes 12.7.3 from:

https://www.itechtics.com/download-itunes-12-7-3/

Then selected : Download iTunes 12.7.3 offline installer for Windows
64-bit [EXE 252 MB]

HOWEVER
.. small problem when opening this version on iTunes….. …
Warning appeared “iTunes Library.itl
Cannot Be Read because it was created by a newer version of iTunes””I Googled this and was directed to “idoanloadblog.com” and then a YouTube video to show you “How to Downgrade
iTunes and fix the Library.itl cannot be read error”I followed every frame of this video …

Then
I did an overnight 9 hour sync and all 38,000 plus photos were copied!

Phew!I am still very, very angry that Apple have still not fixed the error to the
latest iTunes and the way that they are handling this problem. It is now over 6
weeks since this started.

Good Luck! Michael from The Chalfonts, England.

Did you follow all steps to revert back to 12.7.3? This would be

• de-installing 12.7.4.
• re-installing 12.7.3.
• replacing your 12.7.4. iTunes Library with the latest back-up of a 12.7.3. iTunes Library BEFORE STARTING 12.7.3. (as described at page 1 of this thread)

Sounds like you did not perform step 3

• Until Apple fixes it, the easiest work-around is to:
  • Uncheck Sync Photos in iTunes.

    It gives you a choice whether to keep existing photos on the iPhone.

    • Select 'Keep Photos'.
  • Apply changes and iTunes syncs with no problem.
• This allows syncing without losing existing photos on the phone.
• Wait for the next release and try syncing photos again.

Another serious bug with iTunes 12.7.4.76 (64 bit) on Windows 10:

• It can only be launched once after logging in.
• If you close it, it will not open again.
  • Task Manager shows that iTunes.exe is running, but the user interface is nowhere to be found.
  • Killing iTunes.exe with the Task Manager doesn't work either.
• You have to Sign out and back in again, or reboot Windows to launch it again.
• This version is seriously buggy.
  • Looks like it was rushed out without a lot of testing.

I have about 8500 photos in the pictures folder on my laptop which I regularly sync with iTunes to 2 ipad pros. Last Saturday I added 30 photos to the folder and tried to sync to one of the ipads (IOS 11.3 and iTunes 12.7.4). I was expecting 10 minutes but the sync hung for hours at step 5 (reading photos). On Sunday I spent several hours on the phone with Apple Support. They were very pleasant and helpful but achieved nothing! I then started reading the posts in this thread - and many thanks to the people who have found the workarounds and solutions. Just to summarise the many hours of my work this week:

I uninstalled iTunes 12.7 4 and installed 12.7.3. This resolved the hanging at step 5 issue and I could run a sync in about 5 minutes. However I was then left with a problem with the windows explorer folders not being copied across to the ipad as albums. I resolved this by:

1. Deleting the cache file in my windows pictures folder
2. Photo sync with the sync photos box unticked (removes all
   photos from the iPad)
3. Disconnect the iPad and restart the iPad
4. Photo sync with the sync photos box ticked (takes several
   hours as has to rebuild the cache file)

After that I added a single photo to my pictures folder, sync with iTunes took 5 minutes and it just copied across the 1 photo - so all good!

Then I tried to sync the 2nd ipad. The sync run OK and copied the photos but only about a quarter of the folder appeared as albums. I resolved this by using steps 2, 3 and 4 only from the above list.

So, in summary there is a serious issue in iTunes 12.7.4 with syncing photos, reverting to 12.7.3 fixes this.

Additionally there seems to be a second issue with windows folders not coming across as albums - may be a IOS11.3 issue?

Once again thanks to the contributors to this thread that have found the workarounds and solutions

derecka wrote:

....

• Then after downloading iTunes 12.7.3 sign in to your account and do a restore to your iPhone that you saved,

• Once done you can do a sync of your photo's and music.

I'm sure you meant restore rather than backup (again) here, otherwise you would overwrite the good backup with an empty one. 😮

tt2

So yes, iTunes 12.7.5 for Windows can sync to the iPhone without hanging on the "Reading Photos" and will complete the sync.

• The synced Photo Folders on my PC do not show up in the Albums on my iPhone X as they previously did before this mess started two months ago.
• The Albums on my iPhone with the same names as the Folders on my PC do show up on my phone with zero pictures in the albums.
• The photos from the synced folders on my PC do show up on my phone under Photos (tap lower left of photo app) chronologically.

Has anyone figured out how to get the photos back into the corresponding Albums on the iPhone?

I am just looking for a workaround - I turned off auto-sync but it looks like I will need to turn off Photo Sync to Sync things like Audiobooks! I sure wish Apple would hire at least one person for Quality Control for non-emergency updates!

Thanks Philipp, that did the trick and saved my weekend.
I did notice this problem before upgrading the iOS and thought that might solve issues. It doesn't. It's not the first time the photo sync is screwed up, I don't know what they are doing. Maybe it doesn't apply to everyone doing photo syncs like this. If it does then it's just sloppy testing.

Anyway, thanks for the help!