my iCloud music libary doesn't update from MacBook to iPhone

I've tried switching everything off and on again, I've even reset my phone several times, leading me to have to download all my music again, and it still won't work, does the iCloud services have updates periods or down time or something, as it always seems to happen on a sunday, its quite frustrating, as it only updates when i turn iCloud music libary off and on again, it doesn't update automatically as its supposed to

iPhone 7 Plus, iOS 11.3, also using a MacBook pro

Posted on Mar 31, 2018 8:12 PM

Top-ranking reply

iTim2009

Level 1

36 points

Posted on Apr 2, 2018 9:22 AM

This appears to be a common issue with iCML since the iOS 11.3 update. There is no fix for this, but there is a work around until Apple fixes this: just create a blank playlist on the iOS device. This forces a read/write with the library stored in iCloud, then all your changes will suddenly get pulled down. You have to do this every time, it's essentially a manual refresh now.

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38 replies

Apr 9, 2018 7:13 AM in response to AngelDelNorte

I spoke too soon, problem is back again.

Apr 9, 2018 3:33 PM in response to chriswand

Yep, issue is back for me too.

caveylewis Author

Level 1

15 points

Apr 23, 2018 12:53 PM in response to caveylewis

boys i think the problem is back

Apr 2, 2018 12:21 PM in response to caveylewis

This is popping up enough in the forum now to suspect it’s an issue with iOS 11.3 given the timIng. I have a case open with Apple today. It’s not a known issue to the guy I spoke with but they are starting an investigation given the fact that I’ve rebooted, changed password, signed out of iCloud, switched iCloud music library off, etc. You name it, I’ve tried it. Very very time consuming. So if anyone reads this, don’t bother with the the troubleshooting steps and wasting your time. We’re just going to have to wait on this one for Apple to either fix things server side or release an update.

emde

Level 1

26 points

Apr 3, 2018 4:33 PM in response to sapphire553

Even easier, click a playlist, click edit, type anything random in the "description" field, hit done. This forces an update. Oddly enough, I can't find the playlist "description" field in iTunes on the Mac. Hoping this is fixed soon!

PFox78

Level 1

44 points

Apr 4, 2018 4:19 PM in response to Tim Baker

Yes, definitely looks like this has been fixed. It's great all of us made such a stink about it and it got their attention. Still, the way Apple deals with these kinds of things is not right. How many of us wasted umpteen hours trying to troubleshoot a problem that was so clearly server-side. And, worse, why not let everyone know that, yes, there is an issue and they're working on it once they knew?

For a company that makes products that revolutionized how we communicate, their communication is abysmal. (It harkens back to the battery fiasco; they didn't say anything publicly until they got caught.)

I'm still a loyal customer, but part of that is being able to let them know when they need to improve their game. And on communication, they need to improve — BADLY.

Apr 6, 2018 1:57 PM in response to caveylewis

Have you tried a hard reboot? I had 2 of my devices steadfastly refuse to update late last night and I thought, “Great, here we go again”. Encouraged by the fact that another device was syncing fine, I tried a hard reboot On the other 2. Everything synced fine after that, although it can be slow. Hope it works for you because my advisor doesnt know how it was resolved and refuses to acknowledge there was an issue!

Apr 6, 2018 4:36 PM in response to caveylewis

Same issue since upgrading to iOS 11.3.

Adding a song to the library starts the sync process, but that's hardly a solution.

Before iOS 11.3, this happened very rarely.

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my iCloud music libary doesn't update from MacBook to iPhone