Crossfader not working in iTunes 12.7.4.76

Using iTunes after the most recent update to version 12.7.4.76 the crossfader built into iTunes is not working.

- iTunes being used on MacBook Pro (Retina, 15-Inch, Late 2013)

- Processor: 2.3 Ghz intel core i7

- Memory: 16 GB

- macOS ver. 10.13.4


After updating to the new iTunes version the crossfader is no longer working in iTunes. The crossfader is used to transition from one song to another. This is especially a helpful playback tool for workouts as well as many other life objectives.

Contacted Apple Support and was instructed to restart computer. Did that still not working. Was directed to turn off crossfader, exit iTunes. Restart computer and then go in and turn on crossfader and test. Still didn't work. Next steps included going to iTunes.com and installing a fresh copy of iTunes to the computer overwriting the app already on the machine. Still no crossfader options. No matter what we do to the crossfader. Turn off, turn back on, select a different seconds to crossfade, it no longer works. It was working prior to the update. Apple Support Senior Advisor explained that the feature may have been removed however the feature is still in iTunes under Preferences, Playback. Have a look. It's there and it should work. Any help is appreciated on getting this fixed. Support has been fantastic, no doubt about that. Would love to see this resolved easily.

MacBook Pro with Retina display, macOS High Sierra (10.13.4)

Posted on Apr 1, 2018 11:13 AM

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Posted on May 11, 2018 12:04 PM

Right. I downloaded 12.7.4.80, too, from Apple - Support - Downloads and now crossfade works. I would have expected to be notified of the .80 update automatically, but I'll take it. Thanks for your and others help on this.

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60 replies

Apr 21, 2018 7:44 PM in response to Bootsy_Snoot

Download version 12.7.4.80 for Mac.... it's finally been resolved!!


However, it appears Apple has not updated (yet) the version number on the website download page.
The website stated the download was 12.7.4.76 when I downloaded it last night, in order to reinstall iTunes.
When I ran iTunes the Crossfade feature seemed to be barely working (which I think it depends on the recordings your attempting to mix.) It worked on one particular song mix really well,... then others it was barely noticeable


(Maybe it wasn't done caching the entire playlist, I don't know???) So I gave up.


Then the next day ALL THE SONGS were crossfading as designed.

But I didn't realize I was on a different version until I was talking with Apple Support about iTunes backup.

I confidently told them I was on 12.7.4.76....


I went to double check and it displayed 12.7.4.80!


Crossfade is back!... My playlist 'flow' is back and it makes all the difference in the world!!


Thank you Apple

May 16, 2018 4:27 PM in response to Robolovsky

I would upgrade to 12.7.4.80
I experienced the same immediate start between songs for about a day, with cross fade set at about six seconds.
The next day it began functioning as I expected and pulled back on the cross. I don't know if maybe it was a reboot or restart that flushed the preferences cache, but now version 12.7.4.80 (new download) is now crossfading as expected.

(Note: The download was labeled 12.7.4.76, but when I ran it, it displayed 12.7.4.80. At the time it appears they had not corrected their labeling of the download version.)




-geekmee



iMac 2017

High Sierra

16 GB RAM

Apr 20, 2018 11:01 AM in response to housemac

In Finder you can copy a highlighted file using the menus or by pressing Command+C. When you've gone to the iTunes folder use the menus or Command+V to paste.


However you might want to go to iTunes - Download iTunes Now - Apple and install iTunes 12.7.4.80 which seems to have this crossfading bug fixed if not some of the others in 12.7.4.76. Obviously undo any change you made to the name of the iTunes Library.itl file that you want to use again now instead of replacing.


tt2

Apr 27, 2018 12:05 AM in response to anniechar

anniechar wrote:


Hi

I did from 1 to 4 but dont know how to do 5,, or dont get it,, go up one level? can you tell me exactly what you mean by go up one level?

Thanks


The files are in a nested folder hierarchy. The first folder on a drive is known as the root. Subfolders are children of their parent folders, with the root at the top. The iTunes folder contains the Previous iTunes Libraries folder. You need to copy the file from one folder to the other, so you select and copy in one folder, then browse to the other folder, and paste.


As noted iTunes 12.7.4.80 fixes the crossfade issue.


tt2

May 28, 2018 10:42 AM in response to Bootsy_Snoot

Hi,

So had the same issue, not sure how many others are still, but found this on Reddit today and it worked:

Apple gave me the patch info today and it works.

Go to itunes.apple.com

In the black apple bar at the top right of the page click support

In the "search support" box in the middle of the page, type dl1814 (dl as in download)

Let it down load and follow the prompts.

It fixed the problem on both of our macs

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Crossfader not working in iTunes 12.7.4.76

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