Crossfader not working in iTunes 12.7.4.76

Step by step guide to rolling back to 12.7.3 on a Mac.

1. Close iTunes
2. Install iTunes 12.6.4, but don't run it
3. Open Home > Music > iTunes > Previous iTunes Libraries in Finder, or the relevant folder if library is stored elsewhere.
4. Locate the file with the date when you updated to 12.7.4, copy it
5. Go up one level to the iTunes folder and paste
6. Rename iTunes Library.itl as iTunes Library NEW.itl
7. Rename the dated file as iTunes Library.itl
8. Install iTunes 12.7.3
9. Open iTunes

Your library should be restored to the exact state it was in when you closed it prior to installing 12.7.4.

tt2

To roll back to iTunes 12.7.3.46 on Windows you need to uninstall all Apple components related to iTunes, reboot, then install the older version. You also need to perform similar steps with the .itl file. See the iTunes installers section of Troubleshooting issues with iTunes for Windows updates for direct download links and other advice on the process.

tt2

I have added links to the new build into the iTunes installers section of Troubleshooting issues with iTunes for Windows updates, but haven't had a chance to test it yet. As noted above I don't see a Mac version, yet that too has the crossfade problem so one would expect them to have been addressed at the same time. Very odd.

tt2

I experience the exact same thing and after a quick back-and-forth with Apple support I was directed to go to a website where I could download and install the version of iTunes offered at the link below. After rebooting my machine crossfade worked like a charm. Thanks Apple support !

Download iTunes 12.7.4

In Finder you can copy a highlighted file using the menus or by pressing Command+C. When you've gone to the iTunes folder use the menus or Command+V to paste.

However you might want to go to iTunes - Download iTunes Now - Apple and install iTunes 12.7.4.80 which seems to have this crossfading bug fixed if not some of the others in 12.7.4.76. Obviously undo any change you made to the name of the iTunes Library.itl file that you want to use again now instead of replacing.

tt2

Right. I downloaded 12.7.4.80, too, from Apple - Support - Downloads and now crossfade works. I would have expected to be notified of the .80 update automatically, but I'll take it. Thanks for your and others help on this.

This has happened before and the only solution was to download an old version of iTunes until Apple get their act together. So annoying as I use iTunes to play music at work and as I’ve cut off long intros and outros each song clunking stops and starts. Sounds awful :(

I took your advice, this time, and left feedback. (I was the one you replied to, recently, about this version still having CD burning issues.) But I was REALLY ANGRY when I then noticed Crossfade no longer works, either!!! Crossfade and the equalizer are what makes playing my library in iTunes an "upgrade" (better sound quality) than playing it from my iPad, iPod or iPhone (all can play over my whole-house Bose speaker system via the Apple Remote app - so I can hear the difference). This is nuts!! And exactly what I meant about Apple iTunes engineers creating another problem (with something that worked "just fine" before) each time they fix iTunes. AARRRGHHH!!!

I have the same issue and have already left feedback. Curiously this also happened on Spotify quite recently but has now been fixed. Lets hope Apple don't drag their feet on this one, it's a great feature.

I haven't tested these but there are links to both the 32bit and 64bit versions at https://www.itechtics.com/download-itunes-12-7-3/ . Be sure to scroll down and use the direct download text links under the See More button as the other buttons on the page are basically ads.

ColumbusJohnn wrote:

Thanks turingtest2. Unfortunately, neither the link to 12.6.4 or to 12.7.3 work any longer. It appears Apple has removed those pages from their site. Any other way to download 12.7.3?

That's odd they both seem to work for me, even if I log out of the site. 😕 They are copies of the direct links on Apple's pages when the version was live and are similar to a collection of links I have for all versions of iTunes 12 for Windows that, to the best of my knowledge, all continue to work.

tt2

Thanks Fiona. Could you please post a link. I can't see any mention of the crossfade issue on the download page. It must surely be a new version and not just a case of downloading the same version again. I have seen a reference to 12.7.4.80 on another website but not on Apple.

Many thanks for the links tt2. I have installed the 64bit Windows version and crossfade does now appear to be working again. I'm guessing they have rushed this out to address the complaints and a Mac version will surely follow.

Yep it got crossfading fixed here too. Audiobook grouping is still bust. I've seen at least one report that says that photo syncing isn't any better, and I don't know about those who had problems with very slow imports. I'd say it needs a lot of work just to be as good at 12.7.1. again. 😕

tt2

thank you for this post. i am not tech savvy...what do you mean by 'Go up one level to the iTunes folder and paste'?

i assumed you meant hit the back button, which take me back to the 'iTunes' folder within 'Music'. but i don't have an option to paste 😟 could you please explain this step for a 6 year old 😁 thank you 🙂