You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: wannasurfnow
wannasurfnow Author
User level: Level 1
8 points

"There are purchased items on the iphone that have not been transferred to your Itunes Library"

"There are purchased items on the iphone that have not been transferred to your Itunes Library.

You should these items to your Itunes library before updating this iphone. Are you sure you want to continue"


Getting message above when trying to update iphone software using Itunes on laptop.

Laptop is authorised and have done File>Devices>Transfer purchases from iphone, several times.

Transfer only takes seconds like it actually is not happening.

Itunes is up to date.


Any ideas?

iPhone 7, iOS 11.2.2

Posted on Apr 1, 2018 1:18 PM

Reply
Question marked as Top-ranking reply
User profile for user: turingtest2
turingtest2
User level: Level 10
274,652 points

Posted on Apr 2, 2018 2:54 AM

If you're running iOS 11 then presumably you also have iTunes 12.7.x, which is no longer interested in transferring apps. The items in question should be music or videos.


See Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support in case any of your purchases have been hidden and Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - Apple Support to download them.


It would be nice if iTunes could be a little less cryptic. 😕


tt2

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: turingtest2
turingtest2
User level: Level 10
274,652 points

Apr 2, 2018 2:54 AM in response to wannasurfnow

If you're running iOS 11 then presumably you also have iTunes 12.7.x, which is no longer interested in transferring apps. The items in question should be music or videos.


See Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support in case any of your purchases have been hidden and Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - Apple Support to download them.


It would be nice if iTunes could be a little less cryptic. 😕


tt2

Reply

"There are purchased items on the iphone that have not been transferred to your Itunes Library"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up