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XWB Author

Level 1

60 points

Problems with voice during CarPlay calls since iOS 11.3

Hey everybody,

since the iOS 11.3 update, I've got problems with calls in my Seat Car. When people call me and my iPhone 7 is connected via CarPlay with my car, people hear my voice distorted/ blurred which makes it hard or impossible for them to understand mr. If my phone is connected via bluetooth, the call will work perfectly and my voice is just fine.

Does anybody have the same problem oder encountered anything similar? I would really appreciate any kind of feedback!

Thanks 🙂

iPhone 7, iOS 11.3, CarPlay

Posted on Apr 3, 2018 2:35 PM

Top-ranking reply

sterling r

Community Specialist

Posted on Apr 4, 2018 12:55 PM

Greetings, XWB!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with your voice to be distorted with the connection from your iPhone to your vehicle through CarPlay and I’m happy to help! I recommend taking a look at this article with steps to Set up CarPlay with your iPhone. Specifically:

Get help

If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

Make sure that Siri is turned on.

Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.

If possible, connect your iPhone to a different USB port in your car.

Try a different Lightning to USB cable. Make sure that the cable is certified.

Update to the latest version of iOS.

Check your car’s manual for help. You might need to install firmware updates for your stereo.

Let me know the results and have a great day!

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Similar questions

163 replies

May 30, 2018 5:53 PM in response to XWB

I can also confirm that the problem is fixed with iOS 11.4. Kenwood ddx9704s.

May 30, 2018 6:00 PM in response to MSGarrett1

Just tried 15F79 in my VW Jetta MK6 and am still experiencing the same issues.

May 31, 2018 10:36 AM in response to Applemachanic@

after the iOS 11.4 update the CarPlay works.

May 31, 2018 10:55 AM in response to fruit_fly_shi

update to iOS 11.4 and you'll see that the problem you had after the 11.3 update resolves.

May 31, 2018 11:03 AM in response to Applemachanic@

I will try this today and get back to you.

mishcum

Level 1

4 points

Jun 1, 2018 8:16 AM in response to XWB

Hi All

I had the same problem - had all the hardware and wires checked. Updating to iOS 11.4 sorts it!

Jun 1, 2018 4:30 PM in response to carlosfromnorth las vegas

Hi. I’m still having the same problem too even after the upgrade :( I also have a 2016 VW Jetta & iPhone 7

JJGC2018

Level 1

4 points

Jun 5, 2018 2:24 PM in response to XWB

I’ve just installed the OS 11.4 and this bothering problem is already solved! I was able to use the CarPlay system to talk with the previous quality that I was used to.