Problems with voice during CarPlay calls since iOS 11.3

Exact same problem here (Italy).

Skoda Octavia 2017, Apple cable, iPhone 6 with iOS 11.3.1.

Bluetooth calls fine. Carplay calls unusable, I listen the caller well but the sound they get from me is unusable.

Sign up to iOS beta program, it’s free for public beta 4...

installed 11.4 (beta 4) and my car play issues have gone away... if you don’t want to wait 2 weeks for the general public release that is.

goodluck

My iPhone X was already updated to 11.3.

Kenwood was using 1.3 (2016/17?). I updated it to 1.4, Oct 2017 release, which is still quite outdated.

Quality went from completely illegible to tolerable, similar to BT quality.

Looking forward to 11.4...might try it next week.

Tested another phone on my Kenwood 573s headunit. iPhone SE on 11.3.1 no problems at all. This bug can not be only an iOS version problem, it may be in combination with certain head units and possibly carrier firmware.

Mes interlocuteurs m’entendent en hachuré avec CarPlay depuis la mise à jour 11.3.1.

Quelqu’un a une solution

J’ai déjà fait une restauration mais ce ne change rien!

Avec un iPhone 11.2.6 ça marche niquel

Exactly same issue here. Using iPhone SE running iOS 11.3.1 with Carplay in Skoda Superb (2017) (connected via Apple lightning cable).

In addition to this, sometimes also playing music or podcast is disturbed. Pressing homebutton to activate and deactivate Siri will result again in a clear non-disturbed music/podcast stream.

Unfortunately this doesn’t work while making phonecalls. Only “solution” is to disconnect the lightning cable an switch to Bluetooth (and losing Carplay).

I’m pretty sure it’s a software issue...

It cannot be just software. The other day I tested the same phone you have, iPhone SE on 11.3.1 and no problems at all. I also have an iPhone 5s running on 8.4 and it has this problem... a 3 year old operating system. How come Apple cannot rub out this bug? I think it's caused by more than 1 variable... perhaps cellular firmware or headunit firmware in combination with OS firmware.

Same problem. iphone 6. 2018 aftermarket headunit from Kenwood with Apple CarPlay. Problem started with ios 11.3.0. Android Auto in same vehicle with same headunit does not have the problem. Bluetooth calls via iphone outside of Apple CarPlay does not have the problem. Problem IS APPLE.

for the love of God man, don’t do any troubleshooting it is a complete waste of time. And to the person he’s talking about Bluetooth, Bluetooth has absolutely nothing to do with CarPlay it’s not even a factor. I think they talked about using Bluetooth and Wi-Fi a while ago with Volkswagen but Volkswagen never rolled it out I seem to remember seeing an ad for Mercedes that it was coming. CarPlay uses the cable only. The only fix for the sound problem is to go to the latest beta version... if you Google it you can figure out how to join the beta program it’s pretty painless. Aside from that, you can wait for the next official release. The good news about what’s happened with the beta is that not only has the strange repeating noise gone away but an echo that I never knew was there but all my friends have told me he has now disappeared has also disappeared.

Hi all,

I'd like to point the "newcomers" to ios 11.4. After installing the beta release the problems are gone and according to some news portals the official release should be soon (what ever this means).

So please be patient (or switch to the beta version 😉)

Cheers,

Reading the posts before, the solution is to install the iOS 11.4 beta but I prefer to wait the pubblic relese. I think the CarPlay firmware update isn't the solution but if you resolve it, write us.

Leggendo i posts precedenti, l'unica soluzione è installare iOS 11.4 beta ma preferisco aspettare il rilascio ufficiale. Non credo che un aggiornamento del firmware di CarPaly risolva il problema, ma se risolvi, scrivicelo.

unfortunately, Apple does not confirm everything that we suppose and does not take the responsibility that it is a bug of the update 11.3.1

the Apple operator told me that there are too few complaints to try and find a resolution to the problem with the next update.

😳😳😳

the garbling issue must be a mixed bag then because its certainly sorted out my issue iPhone 7 128gb using full link /carplay seat Leon 65 plate , clear as a bell through usb , as before was garbled rubbish , Bluetooth remains as clear as before, must be other factors contributing to issue ???

I've tried every iteration of 11.4 that was available through Dev and Beta channels and only one release resolved my issue (11.4 beta 3). Even when on 11.4 beta 3, the call seemed to have very low volume on the receiving end. The latest release seems to have reverted back to the original issue.

Although, I will mention that I am an avid user of the stock Earphones that come with the iPhone. I will have issues on a daily basis making calls with them. Similar to the car play issue, I will have to re-seat (disconnect and reconnect) the earphones from the phone in order for the other party to hear me. I can hear them fine, but they will not be able to hear me at all. I'm not sure if this is related at all to the CarPlay issues we're all having but it is worth mentioning in case its related to a much larger issue such as the known Audio IC problems that the 6 and 7 are prone to.