iTunes stuck on "Reading photos from Pictures"

I have tried this too and now the situation is worse than ever, nothing shows on my iPhone X Albums but everything shows in photos and memories, but I cannot delete these from the phone at all now, either manually or via iTunes. I reported it and just get told that no-one else has reported a problem syncing :-(

julianfrombarnet wrote:

Done that, but the feedback does not list the iPhone X when it requires you to tick the device(s) you are having trouble syncing!!! Apple really is plumbing the depths now sadly

Choose something else. Explain what you really have in the notes and remind them that their drop down options are out of date, again.

tt2

Actually... this is NOT a fix... it seemed to work. But nothing synced. Also now all my "albums" from the PC are now gone! This is really not good. Pictures that transferred to phone are now all over the place in the iPhone.

Also spent an hour working with support on this. First they claimed to not know about it... then oh... development knows about this and are working on a fix. I asked if they need logs to show what is happening... No, we don't. Not hopeful here!!!

I have this problem too and its doing my head in. I hate iTunes with a passion, its Apples biggest let down and its why most people turn to Spotify. The only time i use iTunes is to sync photos and now they’ve screwed that up too without even a fix in over a month. I dread updating Apple software, it causes more problems than a fix. If it aint broke dont fix it.

This is becoming very, very annoying. I have spent hours and hours either on the phone to the Apple support people or online trying to sort this mess out myself. Apple just don't appear to want to know. The attitude of their staff in my local Apple shop was one of "go away". They just wouldn't admit there is a problem.

I'm in the UK . We have "Trading Standards" people who might be interested. After all, we have been sold a product that doesn't work.

Why no mention in the press? Surely they must use Ipads and Iphones?

Come on Apple, please act like a responsible company.

I have been told numerous times there is not a problem and they haven't come across it before, others tell me its a Windows problem because it works fine on a Mac, and I have also been told to use iCloud as that is designed for photos. Its like perpetually banging your head against the proverbial brick wall. I have contacted the BBC and sent the links to this forum and also to iPod and iPhone User Magazine but have no idea if they are going to pursue it.

Thanks Julian...

this is the reply I’ve been posting ..not too sure if you have already seen it..

This is becoming very, very annoying. I have spent hours and hours either on the phone to the Apple support people or online trying to sort this mess out myself. Apple just don't appear to want to know. The attitude of their staff in my local Apple shop was one of "go away". They just wouldn't admit there is a problem.

I'm in the UK . We have "Trading Standards" people who might be interested. After all, we have been sold a product that doesn't work.

Why no mention in the press? Surely they must use Ipads and Iphones?

Come on Apple, please act like a responsible company.

Hello all ... I’m getting nowhere either. I still can’t believe that this has been going on since the beginning of April.

I’ve always been a fan of the iPad since it’s introduction... now on my third. ...I’m not too sure if I’ll still be loyal after this fiasco. I, like everyone else, paid good money for this product.

My Apple advisor has assured me that it is being worked on but has absolutely no idea when they will have a fix... if at all.

Fingers crossed it’ll be soon.

Ian, after 6 hours reading only 200 pictures from the iPhone camera roll I gave up. It should not take that long. I had already tried deleting the cache, then starting a fresh synch. I selected only 4 folders from my computer and iTunes synched only 2 folders, then stopped. If I retry the synch, it gets stuck again on reading the pictures. It was never like this before, and I have been synching my 9,000 pictures effortlessly for months. Something did change.

Thanks for this information. This should help Apple understand that there's more to this than simply extremely slow operations.

I understand that this is an Apple user forum that does not necessarily benefit from Apple contributions. However, I'm sure Apple have not ignored this thread. The more user cases that can be ACCURATELY documented, the more there exists the possibility that this issue can be resolved.

Thanks to ftagin and others who have tried to provide forensically useful information to help resolve this issue. For others who have contributed "this does not work" without providing detailed contextual data, please try to help this community with detailed information that might help the rest of us.

Cheers

Ian

Can you keep photos in folders in Android? If so I will switch to Android. When Apple removed support for Apps from iTunes they just vanished and Apple kept silent, is this the end of Photos on iTunes?? There were rumours that iTunes was going completely sometime in 2019.

Unfortunately Apple products don't work as seamlessly as they used to, in my opinion they have totally abandoned Steve Job's mantra of KISS and now have too many products which are no longer perfect. They know they can ignore their customer base as most will still stay and are so entrapped in the expensive Apple eco-system that they cannot afford to change and buy new phone, watch, tablet, laptop and various apps, ebooks, music, subscriptions etc.

You definitely can keep your photos in folders orderliness the way you like in Android. Plus it shows the original quality of the photo with an almost perfect screen such as Samsung S9 2k display, Sony XZ2P 4K display 100% or more sRGB Although I don’t really like Samsung phone’s UI, a bit ugly to me.

Come on Apple ... please listen to you customers.... get this fixed.

At least have the courage and courtesy to apologise and give an indication as to when we can expect a fix.

this has been going on far too long.

Come on Apple ... please listen to you customers.... get this fixed.

At least have the courage and courtesy to apologise and give an indication as to when we can expect a fix.

this has been going on far too long.

Same here! Another issue I've discussed with senior advisers is that there is no option to organize photos by anything but date. I'm a graphic designer so I sync all of my photos into designated folders when synced, but still have to scroll through a ton to find a specific image.

iCloud is useless for this and I had to rely on a 3rd-party app, but a while ago the updates changed so the app was no longer working with iTunes. You'd think that a very basic thing like photo organization when syncing would be available, right?