Running latest iTunes (12.7.4) on a Windows 10 PC.
Trying to sync iPhone X (on iOS 11.3).
For some reason it just started hanging during sync stage 4 *reading photos from pictures".
Library has ~ 16,000 pictures and videos.
Was working fine previously.
Anyone else have this issue, or a solution?
Much thanks!
I was one of the first posters on this thread, and I am very happy to report that, after updating my IOS (IPhone 8) to 11.4 today, and updating ITunes to version 12.7.5.9 (released today), syncing my 4800 photos locally (not ICloud) through ITunes took just over 5 SECONDS. I have synced three times, just to verify, and subsequent syncs were essentially instantaneous.
I made NO other changes to my Windows 10 system, except to install these two updates from Apple. I am going to pronounce the issue resolved, at least for me.
Looks like Apple was listening after all. I just wish the tech support people knew more about what was going on in development. My experience with Apple Customer support throughout this process was essentially useless, right up to them replacing my PHONE for what was ultimately what we all knew.....a software bug in either IOS or ITunes.
At what point during the sync do you halt it and delete the 'Ipod Photo Cache'>
Before you sync, so you don't need to halt it.
tt2
I was hopeful this was the fix. Followed the instructions precisely. Still didn't sync my photos.
This is a user forum, not sure if any Apple employees do respond.
The problem has been reported to Apple who have said they are working on it.
What do you mean by a hard reset of the phone? ( I’ve googled it and says basically erasing your phone back to factory settings!?)
Done that, but the feedback does not list the iPhone X when it requires you to tick the device(s) you are having trouble syncing!!! Apple really is plumbing the depths now sadly
So far none of these have worked for my iPhone X :-(
I have forwarded this to BBC
Cheers. In fact it doesn't help that different people use the terms differently, so depending on context a restore of the device might have been what was being suggested.
tt2
I did in great detail 😃
Yes hasn’t fixed it for me either. Super frustrating!! Apple needs to fix this asap!!
They don't really seem to care much about this.
I even tried syncing to a new folder with only one album (sub folder) and it failed. I get the album on my iPhone with 0 pictures in it.
Same here, I might end up swtich to Andriod phones. This is more than ridiculous. I thought Apple products should be more Photographer friendly, turned out, they hates me.
It shouldn't be this hard. and there are so many people suffering from this. No quick fixes? Mine was to go get a Pixel2 phone
iTunes stuck on "Reading photos from Pictures"
