iTunes stuck on "Reading photos from Pictures"

Running latest iTunes (12.7.4) on a Windows 10 PC.


Trying to sync iPhone X (on iOS 11.3).


For some reason it just started hanging during sync stage 4 *reading photos from pictures".


Library has ~ 16,000 pictures and videos.


Was working fine previously.


Anyone else have this issue, or a solution?


Much thanks!

Posted on Apr 4, 2018 3:40 PM

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Posted on May 29, 2018 4:54 PM

I was one of the first posters on this thread, and I am very happy to report that, after updating my IOS (IPhone 8) to 11.4 today, and updating ITunes to version 12.7.5.9 (released today), syncing my 4800 photos locally (not ICloud) through ITunes took just over 5 SECONDS. I have synced three times, just to verify, and subsequent syncs were essentially instantaneous.


I made NO other changes to my Windows 10 system, except to install these two updates from Apple. I am going to pronounce the issue resolved, at least for me.


Looks like Apple was listening after all. I just wish the tech support people knew more about what was going on in development. My experience with Apple Customer support throughout this process was essentially useless, right up to them replacing my PHONE for what was ultimately what we all knew.....a software bug in either IOS or ITunes.

277 replies

Apr 12, 2018 6:32 PM in response to Ebert68

Well I successfully downgraded iTunes to the previous version and all is well. Here's how to do it. You only need to uninstall iTunes, not the other stuff in the link. Scroll all the way to the bottom to download the installer for a previous version. And then when done you need to replace your itunes Library.itl file with a previous one which is outlined in the second link:

Troubleshooting issues with iTunes for Windows updates

Empty/corrupt iTunes library after upgrade/crash

Apr 26, 2018 2:56 PM in response to simmsg

I was having exactly the same problem with an almost identical setup: latest iTunes (12.7.4.80) on Windows10 and iPhone just updated iOS (11.3.1). However patience has finally worked. I simply left the PC apparently frozen on Reading photos from pictures in the next to last stage of the Sync. Perhaps patience is the solution (really needs a lot). It has taken 20 minutes short of 7 hours to "read" 5139 photos from the PC directory. Now the iTunes app is copying the 5139 photos. It's up to 3000 copied in the time I take to sign in and write this note.


While this seems to be working for me, 7 hours to read a PC directory with 5000 photos in 122 folders is really ridiculous. Some of the other posts write of 10000 and even 35000 photos. At this rate those people will need days to do the Sync.


Maybe the real problem is that the "read" step is so slow that it appears to have frozen, when in fact the process is ongoing but unacceptably slow and users are stopping the Sync before it has finished.


Now the Sync has finished and all photos have been copied to my iPhone. All the 122 folders are now in my iPhone as albums.


Maybe the reason that Apple have not produced a solution yet is they're looking in the wrong place. Apple should try looking at why the iTunes "Reading from photo_folder" is so slow that it looks as if it has frozen.

Cheers

Ian

Apr 28, 2018 7:21 PM in response to simmsg

There seems to be a bug in IOS 11.3.1 which causes this. I have found that if I delete iPod photo cache from my photos directory, it will then sync properly once. If I try and sync it again, it will erase my albums (the photos are still there) and hang on "reading photos ..." I need to delete the iPod photo cache file again in order to get it to sync again. I've synced and have all my photos (around 7,000) and albums on my device and will not connect it to iTunes again until there's an update (or, if I do, I'll delete the file again ...)

May 23, 2018 10:45 AM in response to julianfrombarnet

I definitely comprehend it... as a photographer with over 21000 pics on there... it’s how I kept them organized... since I import most from a DSLR ... they are now scattered every where with in those 21000... no way to find them with out going through all of them since no date is on them when taken.... this is a nightmare for me....


I did however sign up for google drive... I can have them across my devices now... in their respective folders.. it does take a few seconds for it to load , so it’s s tad slower than just having them on my phone .. I pay google 9.99 a month for 1TB of storage.... and I got an email this week , at the end of this month they are upgrading it to 2TB a month for the same 9.99. Honestly I did need another way to back up my work.. and this isn’t a bad deal really.... plus I can add photos to each folder without syncing my devices to iTunes every time, ... I would just need to move them to the physical folders on my laptop any time I do an edit... so all in all... I do like the google drive....



BUT......... THIS WHOLE APPLE LET DOWN IS STILL A PAIN.... FIX IT APLLE!

Jun 24, 2018 12:15 AM in response to Pacifica2

30 hours of forums, trawling support and bashing my head against itunes and I finally have a fully functioning device. In the end there was nothing for it but to completely restore my device, encountering a 9006 error along the way that added another 20 hours to the nightmare. It just shouldn't be this hard. This has been months just trying to resolve a few folders of photos. It really shouldn't be this hard. Many thanks for advice.

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iTunes stuck on "Reading photos from Pictures"

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