iPhone speaker greyed out

So clearly this is a known issue. Apple knows this is a problem. I am having the same problem with my phone. It’s frustrating to call into support and they say they have no idea about this issue.

All I want is my phone to work. If Apple knows it’s a problem then give ur customer service reps good information to pass along to the customer so the issue can be resolved as soon as possible.

As as of right now I’m SOL.

This is a common hardware issue, it happens with my iPhone 6 after updating my wifi was gray out but guess that I had wifi issues before. Apple has a public website with all Workmanship defect issues, at last!

Good luck! If your phone isn’t under warranty they do not care. I have battled for weeks with apple and I even wrote to Corporate. They responded with a letter saying basically not their problem buy a new phone. It’s so frustrating. I ended up having to buy a new phone.

I have the same problem, post update. When i called apple I was told to goto an apple store ware I was informed that this was a wide issue after the new update . They the informed me that I would need to pay $300 to get the phone repaired. I myself find this insane ! The company basically ruined my phone and now is requesting i pay them to fix it.

Fail for me as well ... BUT I was already on 12 when mine acted up. I found a hard reset fixes it for a while and then it fails again. The repair shops outside APPLE know about this and charge a bunch. Seems Apple should fix this ... way too many people getting ******. Mine goes beyond the greyout, I will lose audio on the ear piece, the microphone and the Apple headset, but interestingly the speaker works fine ... except for calls.

Can this fall under the "No Service" fix since I believe the Audio IC that handles this is on the logic board replaced in this problem?

I went to Apple and they say “we ran tests and in most of the cases the issue is due to bad charging or dropping” and I showed my prestige phone and case I’ve had for multiple years.

best they can do is give me a $200 credit to any phone so I’m going to the Xr since the 8 does not come in the memory size my 7 has.

Hi LeoCal,

My phone had the same issue - despite what Apple say it is is a repairable issue. Take it to an independent mobile repair shop. It’s a hardware problem with the audio IC that can be repaired. Mine cost £40 and is now as good as new!

I having this same issue since the update... on Iphone7 and my confusion is if it’s a software problem why has the solution for some people I have read in this thread a hardware fix ??

after a restore I was able to make 2 calls with speaker and a video and I thought it was fixed. Then the problem came back..

What is the best solution here??

Pay attention to the call's connection. I have had this issue and Apple fixed it under the "NO SERVICE" repair. When the audio was gone and I was making a call, the call would connect BUT would not indicate it on the phone. Of course no one could hear me and I could not hear them. Working good now. Props to Apple for supporting a phone that was well outside the warranty. Samsung would not do this even if it was 1 month outside the "window", hence why I moved to Apple.

I have this exact issue:

My Iphone 7+ suddenly had immediate issue where speaker is grayed out while call is in progress. I can’t hear the call and same with the other caller. If I plug a headphone , it will not be detected as when I play audio is plays on the speaker. Same also happens while playing videos. Mic is confirmed working as Siri can hear me. I can only hear the other caller if i use Bluetooth head phones. This immediately started after iOS 12.3 upgrade. I did all troubleshooting suggested on the internet but nothing seems to work. I went to an Apple Store in Walnut Creek CA to raise complaints. I don’t need a new phone as I don’t want to add bills. The Apple Store manager kept insisting that my unit is out of warranty. My IP7+ looks brand new as it is very well kept. The manager said that this unit has no “Application Quality?”. I browsed the internet and noticed this is a common issue in IP7 and IP7+. The manager kept insisting that I will need to pay the cost of repair which is not worth it or trade in for 200 effin 50! i started to get irritated as this is clearly a KNOWN issue on the product where it should not be happening for an 800 effin dollar phone! Bought the phone 2017 and after 2 years and 2 months this is what i got for the amount i paid. Apple should not charge the cost of repair as this is something out of expectation in buying an expensive phones! How can people with the same issue go after Apple ? This is like i bought a cheap, disposable Chinese Phone!

The manager’s reason is that i should have subscribed for insurance plan! I replied, I don’t have to subscribe as I am a very well kept person in using my phone. Also i don't want to add more bills as I trust Apple Products where every customer expects high quality investment as it will not break as easily as that! My unit has no accidental damage and never had history. Additional bill for insurance is like paying additional cost just to get the quality you are expecting which is freaking annoying! I would accept if my case is accidental damage. Once again, I bought Apple as i believe i invested money for Product's QUALITY and not pay extra to get the QUALITY. Now, the trust is gone as clearly this is I have bought @#$#in Chinese Iphone! Your product is now the same as Chinese cheap products!

I had the same experience when i went to an Apple Store in Walnut Creek CA.

My Iphone 7+ suddenly had immediate issue where speaker is grayed out while call is in progress. I can’t hear the call and same with the other caller. If I plug a headphone , it will not be detected as when I play audio is plays on the speaker. Same also happens while playing videos. Mic is confirmed working as Siri can hear me. I can only hear the other caller if i use Bluetooth head phones. This immediately started after iOS 12.3 upgrade. I did all troubleshooting suggested on the internet but nothing seems to work. I went to an Apple Store in Walnut Creek CA to raise complaints. I don’t need a new phone as I don’t want to add bills. The Apple Store manager kept insisting that my unit is out of warranty. My IP7+ looks brand new as it is very well kept. The manager said that this unit has no “Application Quality?”. I browsed the internet and noticed this is a common issue in IP7 and IP7+. The manager kept insisting that I will need to pay the cost of repair which is not worth it or trade in for 200 effin 50! i started to get irritated as this is clearly a KNOWN issue on the product where it should not be happening for an 800 effin dollar phone! Bought the phone 2017 and after 2 years and 2 months this is what i got for the amount i paid. Apple should not charge the cost of repair as this is something out of expectation in buying an expensive phones! How can people with the same issue go after Apple ? This is like i bought a cheap, disposable Chinese Phone!

The manager’s reason is that i should have subscribed for insurance plan! I replied, I don’t have to subscribe as I am a very well kept person in using my phone. Also i don't want to add more bills as I trust Apple Products where every customer expects high quality investment as it will not break as easily as that! My unit has no accidental damage and never had history. Additional bill for insurance is like paying additional cost just to get the quality you are expecting which is freaking annoying! I would accept if my case is accidental damage. Once again, I bought Apple as i believe i invested money for Product's QUALITY and not pay extra to get the QUALITY. Now, the trust is gone as clearly this is I have bought @#$#in Chinese Iphone! Your product is now the same as Chinese cheap products!

I tried this and it worked!!!

but i still like to share my experience...

My Iphone 7+ suddenly had immediate issue where speaker is grayed out while call is in progress. I can’t hear the call and same with the other caller. If I plug a headphone , it will not be detected as when I play audio is plays on the speaker. Same also happens while playing videos. Mic is confirmed working as Siri can hear me. I can only hear the other caller if i use Bluetooth head phones. This immediately started after iOS 12.3 upgrade. I did all troubleshooting suggested on the internet but nothing seems to work. I went to an Apple Store in Walnut Creek CA to raise complaints. I don’t need a new phone as I don’t want to add bills. The Apple Store manager kept insisting that my unit is out of warranty. My IP7+ looks brand new as it is very well kept. The manager said that this unit has no “Application Quality?”. I browsed the internet and noticed this is a common issue in IP7 and IP7+. The manager kept insisting that I will need to pay the cost of repair which is not worth it or trade in for 200 effin 50! i started to get irritated as this is clearly a KNOWN issue on the product where it should not be happening for an 800 effin dollar phone! Bought the phone 2017 and after 2 years and 2 months this is what i got for the amount i paid. Apple should not charge the cost of repair as this is something out of expectation in buying an expensive phones! How can people with the same issue go after Apple ? This is like i bought a cheap, disposable Chinese Phone!

The manager’s reason is that i should have subscribed for insurance plan! I replied, I don’t have to subscribe as I am a very well kept person in using my phone. Also i don't want to add more bills as I trust Apple Products where every customer expects high quality investment as it will not break as easily as that! My unit has no accidental damage and never had history. Additional bill for insurance is like paying additional cost just to get the quality you are expecting which is freaking annoying! I would accept if my case is accidental damage. Once again, I bought Apple as i believe i invested money for Product's QUALITY and not pay extra to get the QUALITY. Now, the trust is gone as clearly this is I have bought @#$#in Chinese Iphone! Your product is now the same as Chinese cheap products!

Hi

It worked for me but it was a temporary fix. And to be honest, it was a work phone.

I ended up going to apple genius bar, they offered 250€ , and I bought a new one, added another 250€

I was stuck.

I agree, I think they sell expensive phones, but not sure they are worth the $$$

I wake up this morning and my iPhone speaker greeted out but if I play music I can hear sound and if someone calls I can hear tone but I can’t talk for someone to hear and the fellow can’t talk for me to hear

please I need a support

Same! Since the same update! My speaker is greyed out, my phone will not process any phone call unless my apple ear pods are connected. In settings: apple id/icloud : signed in, but in iMessage and FaceTime will not individually log into apple ID, reads: "waiting for activation ". My camera will not record any sound, at all, ear pods or not, in any video or application. Ive tried factory reset, I've tried recovering a version prior to that 11.3 update, nothing works!