iPhone speaker greyed out

Yes i will call, the apple rep i saw at the mall says that they havent got enough complaints about the issue if not apple would replace it. They told me it was becuase the speakers were corrosion from having it in my pocket and maybe from being in the shower it clogges up the speaker. But this cant be everyones issue, they just want money and want ,me to pay 349 for a new one just to switch it out. Im just frusterated i feel like there is more to this than corrosion that just the excuse being made, everyone is complaining about it and it is all Iphone 7s .

Same for me. iPhone 7+ 128gb. Started apx Monday the 7th after an update I assume. Like you I can not hear or be heard. My phone only works if I am in my car using Bluetooth. I have also found out that recordings can not be made with sound. Just recorded my son’s 16th happy birthday song only to find out no audio was recorded.

I was on the phone with apple day before yesterday and the tech had me do all kinds of resets and reboots and nothing worked. I’m a bit miffed that I basically am carrying a glorified tablet now. My 2 yr mark on my phone hit in October and I still owe about 4 payments!

Thankfully I have a protection plan through ATT but I shouldn’t have to pay for a pretty widely occurring problem.

I am having the same issue on my iPhone 7. Speaker icon greyed out, both parties cannot hear each other while calling... also no WhatsApp calls are working. It seems it is a growing problem to force people to upgrade....

It cannot be fixed, it is a problem with the sound chip inside the iphone. You have to replace the iphone with a new one. If you are out of warranty (like myself) you have to pay for the replacement...

Hi,

im having the same issue can’t receive incoming or out going calls and my loud speaker icon is blocked out. This is the 3rd time this has happened and i can’t get into an apple store for another week and i need my phone to be working for work. I travel in Bali for work and it seems to happen while I’m there I’m not sure if it’s a coincidence or not.

please help

When i connect my bluetooth headphone with two devices including iphone, automatically speaker greyed out. After that voice function got disabled. Since it was out of warranty (1.9 minths), iphone care requested to buy a new phone.

Why manufacturing defect (firmware issue) is not taken care by iphone?

Why iphone is not supporting customer?

Where is the transparency?

Look like every year customer are requested to by new phone or pay $1000 .

PROBLEM SLOVED!!!!!!!!

I experienced the same issues greyed out speaker I couldn’t hear my calls the person on the other end couldn’t hear me (very inconvenient & unsafe) however Siri wouldn’t work & my music would play through headphones long story short

I read in a different forum Too reset phone 5 times and it should work fine .OK. I tried this step after trying every else that failed & it worked for me !! It took for my phone to

complet die . Once powered on I made a call no greyed out speaker , I could hear my call fine and Siri worked and music played through headphones!! Sorry so long but I feel like this could help someone like it did for me :)

Please give a step by step detailed procedure of resetting it 5times in a row.

I m **** frustrated with this issue and tried almost everything, also the issue seems to go for a while after a factory reset but comes back again after a few calls or a day, so how long it has been since you fixed it and is it still working fine ?

Reseting five times continuously with iTunes or just the data erase and reset from the phone itself ?

Apple has several silly manufacturing issues, related to use of less epoxy or poor soldering on all its products.

I had the dreaded touch disease with my Iphone 6 plus. Apple charged me whopping USD 260 to fix it, even when they had a service advisory stating they would charge USD 149. In reality they should have just put a little epoxy and not charged me anything.

Similarly, I have an issue on my iphone 7 audio chip related to a sound IC, they are charging me USD 300 to fix it.

And then there is an issue with the Macbook keyboard and bending of the Ipad pro's. The list goes on and on.

My wife and I have spent more time at apple genius bars, then at the dinner table.

Its best to avoid apple products till apple sorts out the manufacturing mess and starts owning up for their mistakes.

I switched away from apple products and my productivity has really improved. Once you have issues, you dont realize the amount of time that is spent on chats, forums and genius bars.

Let apple sort its mess without using us as guinea pigs :)

We just started experiencing the same issue. It seems they're extremely proud of their products (e.g. cost) but don't care once they get their money. It's a problem with their product AND they managed to secure a revenue stream by charging more to repair. Like you, our family has been Apple customers for years but we're losing faith in their products. They seem to cause more and more troubles or quickly become outdated each time they make an "Improvement". They don't care if we leave and go somewhere else. We're small fish in the very large pond. Tell everyone you know about the experience and post on every social media outlet. It's going to take mass exposure for Apple to care...

My wife's 7plus is now having this problem. It is being called the "Loop disease". I took her phone into Apple store and they want $350 to repair this. This is a known problem and is similar to the problem with the baseband chip. Basically, fatigue causes the balls (connections) on the audio IC to disconnect from the PCB (printed circuit board).

This one has class action lawsuit written all over it.

If it’s the same issue as our daughters 7S, it’s not a software issue. It’s a hardware issue. The repair cost is $350. I hope this becomes a class action lawsuit. Apparently when we ship work overseas to save money, it equates to fair less quality. They get what they pay for...

Not helping at all! I went for the same issue and they only offered $300 for my cell if I bought the new iPhone if not only give me $270 to oldest iPhone 7 or 8 but has te same problem after 18-24 months of uses. 😡😡

I had the same thing happen to me. Apple is aware of this issue but they just want you to buy a new phone. I am so upset over how Apple handled this. I took my phone (IPHONE 7 PLUS) in after doing the new ios 12.1.4 update. My phone worked perfectly fine before this update but the minute the update was done my phone was no longer a phone. They said the update just recognized an issue. Ummmm. ***. They wouldn't do anything for me. You would think they would replace your phone but no they want you to buy a new one.

This is covered in this thread. To summarize: Audio chip on logic board is no longer making good connection. Your options:

1) Pay Apple for out of warranty repair, $350.

2) Trade-in phone for new phone, iPhone 8, XR, XS, etc. Apple will give you $300 trade in for your broken iPhone.

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Note: I am not affiliated with this company, I just found them by googling iPhone loop disease

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[Edited by Host]