iPhone speaker greyed out

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Posted on Apr 5, 2018 8:02 AM

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Posted on Apr 26, 2018 9:00 AM

[Problem Solved]


Dear all!

If you are having the same problem as disscussed above, please find a professional iPhone repair store and ask them to check the audio IC, it’s a tiny little chip on the mother board.


I got my iPhone 7 Plus audio IC replaced today for ¥400 (around US$60), and the problem is solved! All phone functions back to normal, phone calls normal, voice memo working, etc.


Tips: If your phone is still under warranty, please search help from Apple Store. If not, get the audio IC checked, and most likely it will work for you as well.

Again, this is not a software problem, it’s the hardware issue, another new update won’t fix it!

323 replies

Jan 14, 2020 10:02 AM in response to LDR13

Have the exact same problem. I just found out I can make calls with the apple watch but not regular calls with the iphone. I have an iphone 7 plus and it stopped working after update 13.3, never happened before. Speaker on videos, podcasts etc work perfectly fine on the phone and bluetooth as well. Whatsapp voice messages and calls aren't working either.

Does apple even cares for this discussions? has anyone found a solution?

If I have to buy a new phone because of this it will definately not be an iphone.

Apr 9, 2018 9:59 AM in response to LDR13

Hello LDR13 ,

Thank you for following up with the additional information. If the audio issues occur only when connected to Bluetooth devices the next steps would be to rule out some possible causes by following the steps here:

If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch - Apple Support

Specifically, try the steps in this section:

  1. If you previously connected your Bluetooth accessory to your iOS device, unpair the accessory, put it back in discovery mode, then try to pair and connect it again.
  2. If you can pair your accessory with some devices but not your iOS device, unpair the accessory from your other devices. Then try to pair with your iOS device again.
  3. Check with the accessory manufacturer to make sure that your accessory supports your iOS device.
  4. If you still have any of these issues, contact Apple Support:
    • You can’t turn on Bluetooth or the setting is grayed out.
    • You can’t connect any Bluetooth accessories with your device.
    • The accessory manufacturer confirmed that your accessory is working correctly.


If you're still experiencing the issue after, contact Apple via the link in step 4.

Cheers!

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iPhone speaker greyed out

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