iPhone speaker greyed out

What I do not understand what this apple forum is for, I see that every day there will be a post about this situation and I do not see apple doing anything.

the question is when the new version is supposed to come out, the problem is fixed, the clients who have already paid for the repair or paid the insurance, apple will return the money.

My daughters phone has the gray out speaker problem, since new update, she can’t hear class and they can’t hear her, unable to face time, when she shuts phone off and turns it back on the screen is froze for 5-10 minutes before it comes on. We contacted Apple support and they confirmed it was an Apple problem and set us up an appointment with Apple store. Total waste of time. They said it was a hardware problem and the phone is over a yr old and no longer under warranty, they could get us a replacement phone for $350. This is clearly a problem on their end and I refuse to pay for another phone the phone is not even 2 yrs old. What’s it take to get Apple to replace this. Had no problems with phone before the new update. To say I’m upset is an understatement they made no effort to try and make this problem right.

I have wasted 5 hours of my day talking to multiple people on the phone and at the apple store. I have been without a phone to make calls for over a week. This is an Apple issue, not a consumer issue. How do you have over 14 pages of complaints, yet the company wants to claim this is not a “known” issue? At what point does this become a “known” issue and compensate people for their time and frustration?

I believe they just want to sell new phones...... I talked to several guys in apple store and advisers on line. The responses were all nagative. I even mentioned the thread in this apple support community to the guy in apple store. Guess what? That guy said there could be any information online or forums. Repair? $319.00 plus tax!

1. Yes the voice button appears grayed

2. It happens always independently if Bluetooth paired or not. Only way of communicating is through Bluetooth communication (which actually is telling me it’s a problem of the phone and not of the line provider

3. I tried rebooting the phone but nothing changed

Glad to find this thread. I have the same problem, not just with one iPhone, 3 of 5 iPhone in the family have this!

- speaker grey out when making or receive call

- cannot hear other party

- microphone does not work either, with phone or face time.

- can only make or receive call through bluebooth!

First my son's iPhone 7 had this in July. Took to apple support and they tested it and say yeah it's their problem and

replced the phone.

Then last month, same thing happed to my iPhone 7 and my other son's iPhone 7 plus. took to apple support,

they see the issue but said that they covered it for a while now they think it's not their problem and we are out of luck!

the only way is we pay to have them fixed.

All five phone were bought together through T-Mobile 2 years ago as a family plan. So must be a problem batch.

I am so angry with apple. Anybody know how to pursue this? expose somewhere? where? my local TV has

a consumer show and I will give them a call and see if they could help. I am ******! #!#!

So how did the issue get fixed with out buying another phone, all this mess happen after an update, which I don’t think I should have to take a loss due to this dumbness. Help me I run a business and for children point of contact off this phone

Apple Sydney but I originally got my phone in Manila, PH. Yeah, I read from this thread that some Apple stores replaced the device at a cost. Just to add, I was told the same back in Manila - that I needed to pay for the cost of the new phone.

That was a good result! - I hope Apple In the UK will pay attention soon to the fault that is clearly something to do with the phone itself and out of our control- meanwhile I am tied into paying for a phone contract on a phone that doesn't work. Other things are beginning to get glitchy as well like the camera. Funnily enough the greyed out speaker button has come back on again but the microphone still doesn't work so you can't hear or be heard on a call still. Basically its rubbish! Thanks for letting us know though.

I had the same problem start Friday after an update and today the Apple store technical team said it needs to be replaced for $320! Yea, I don’t plan on paying to replace a phone they broke with shoddy software. I’m glad some of you were able to get replacements, not sure what Apple will replace some but not all. I’ll never own an Apple devise again after this and I hope you all wake up.

Well I must agree! - after escalating my speaker/microphone problem to a "senior" support person called Jacek (with no line manger above him to speak to - he said there was no-one higher than him!) I got a load of smooth talking follow the script excuses saying the phone was "fault" but when challenge what was the fault and wy did it happened there is still no answer. All hid did was quote the consumer law at me - (which doesn't;t seem to apple to Apple) and tried to pass the buck on to EE - telling me to quote consumer law at them! The other options were to pay for a replacement phone or get a second opinion from an authorised apple repair place - given Apple themselves cannot diagnose the problem despite carrying out remote diagnostics and seeing there was a fault so booking a genius bar appointment for me!

Anyhow I am so cross - having a phone which is not fit for purpose and as I type this on my Apple computer will never buy an Apple product again. It seems the more senior the customer support the worse treatment they give you.

I do hope one day when Jacek's car breakdowns the garage says its "faulty" and charge him half the price of the new car to replace the engine - we would all be rich like Apple if we worked on those principles!

Also since taking it to the Genius bar in Cambridge the camera button has stopped working as well - it can't take any photos now - must have accidentally up-graded something - or damaged it more for me. Thanks Apple!

I’m having the same issue and exact same dissatisfaction with apple’s services. As a 10 year costumer, I can’t believe this is happening. I haven’t had any phones other than the iPhone and the past 3 years have been unbearable in terms of customer service. I’m not paying 300+ dollars to replace the device. I will just find a different brand that will provide better service.

Same thing is happening to my iPhone 7 Plus. I’ve been with apple for almost 10 years and even have a MacBook Air. Their employee on customer service said there was nothing they could do even though it’s a fault with Apple software. So now I have to buy a new phone or pay to get this one replaced. I will never be buying an Apple product again.

Hi - well it WAS working fine (you could hear and be heard on calls) after I upgraded to IOS12 but after about a day you could only hear the person calling you if you put it on speaker phone and now after about 3 days the speaker button is greyed out again and it doesn't work. I have no idea what is going on now? - Clearly the phone CAN work but it must have a software bug or something that is stopping it. I give up and agree will NEVER buy and apple phone again. Sorry everyone who hoped this had been fixed.

This is so shady, update and my phone's speakerphone grays out. I go into Apple and they tell me it is a hardware issue not covered for my out of warranty phone, but the audio chip works for other applications. That makes no sense. Then on online support I am told to download another update and reinstall. Now my phone will not allow that and I have repeated errors. This is ridiculous. Apple is doing some fraudulent stuff.