iPhone speaker greyed out

I am having this same issue. At one point, I was able to get a call through and was able to have a conversation with somebody for about a miniute before it went silent again. Otherwise, there is complete silence on both ends during incoming and outgoing calls. And the iPhone speaker is greyed out. I just installed the new update one week ago. If that’s the issue, I hope Apple can fix it soon!

Hopefully, I don't jinx myself but I finally got my phone working again with all of my settings. Setting up from scratch made my phone work again but it was wiped clean. At least this confirmed it was not hardware as tech support wanted to confirm. I restored from backup multiple times using two different logins with the same issue on both. Finally, I restored from backup but changed every setting possible(disable location services, siri, touch id, apple pay, etc.). After that install, I could record using Voice Memos and hear them. Then I found that when I enabled location services, my bluetooth watch was showing never to allow location services on the first page but always on the next screen. I made them match, tried another call, and it worked. It is still restoring from backup and hopefully something else doesn't load killing my calls but at least this far it is working!!!

it would just cost me $450 with Apple to get two new iPhone sevens because of this exact reason, but I can tell you a useful piece of information that they shared with me, if you buy a cheap pair of Bluetooth earphones your phone will work perfectly fine but they have to be Bluetooth. I have to wonder if this was an excellent way to get Apple to introduce their new Bluetooth earphones for $200 a pop

Just had my daughter's iPhone 7 Plus with the same issue fixed. We noticed the problem after she started using Air Pods.

It was easy to fix it, we did a hardware reset, on the 7 Plus you have to press the power button and volume down simultaneously, power button first. Than you hold both pressed, the phone will turn it off and as soon as you see the apple logo you can release.

We did it and issue was fixed, it looks its a glitch between 7 Plus and Air Pod 1st gen.

Good luck!

I had said that last year here. It is hardware issue and there are no easy fix beside take it apart then re-soldering the audio IC. It is due to the QC issues or audio IC at the weak spot location. You can temporarily fix by pressing the lower right or using ice pack while restarting. It is matters to last for minutes, hours or days.

Since this last update I did about 2 weeks ago my phones speaker is no longer available and I'm unable to send and receive text messages the way I used to.

I reset my phones settings and shut down the phone thinking the phone just needed a reset yet it still didn't work. HELP!

Same thing happened to me. A little frustrating because I have taken very good care of this phone. I went with insurance, oppose to the 320 something at apple, but I still have to pay 120 to replace it!

I have similar problem. Monday suddenly the speaker greyed out. i went to the the apple store here in Melbourne Australia and the staff said it is a known hardware issue. She mentioned that since i am out of warranty (6 months pass) i have to pay 400 AUD for the replacement. APPALLING!!!! This is a known hardware issue as they admitted and not the first time they saw as she mentioned, yet they have the gall to charge the customer. She is apologetic though but on the store level that is all they can do. She advised I escalate only. I raise a complaint through apple support and hopefully get an answer. Pls do note my phone still look good as new!!!!

I feel very disappointed. Apple should do something about it. The message I get from this one is Apple Products can only last 2 years. I feel cheated to be honest. I bought a faulty product and apple is not doing something about it.

Hay I said this before , but if you don’t won’t to spend the cash you can buy a pair of headphones with a mike that work on Bluetooth . I got some and now I can make calls and such

They should fix the issue for free but b/c they do not this is a good option.

The same problem happened to me after I updated the iOS. Apple support have suggested backing up my phone and doing a factory reset. Didn’t work. I had made a phone call, and received one Just before the iOS update, with no problems. After a Google and YouTube search, I find that hundreds upon hundreds of people with the same problem AFTER an iOS update, yet it’s a “hardware problem”?

i have an appointment with the Apple Store on Tuesday morning (it’s now Saturday evening), but I’m not holding my breath for an easy, or free, solution. So, it would appear that Apple released an iOS that causes this “hardware malfunction”, and, because of their faulty software, we are all out of pocket, and severely inconvenienced.

It is incredible that with all the hundreds (probably thousands) of people affected by this, Apple technicians plead ignorance, and have “never heard of this problem”. Clearly HQ have told them to tow the party line, and lie, forcing naive customers to pay for repairs or upgrade their phone. Where is the queue for the class action? I’d like to join it. Why should we be out of pocket because of an iOS update?

Unfortunately Apple does not assume the problem with iphone 7, despite the problem widely reported by users.

Keep opening calls on apple, I hope that at some point you recognize the problem and work for resolution.

I had the same problem reported by everyone here and there was no proposal to address the problem.

The most recent update IOS 13 has caused me this issue for my Iphone 7splus. It was resolving itself with a reset, not its completely gone unless I am on bluetooth. This conveniently started the week after they announced Apple announced the Iphone 11.

I am also having same problem in iphone 7 plus. After upgrading to 13.1.3 speaker button is grayed out and cant make call. Cant here any thing while making calls. After going to Apple service center, they said they need to replace motherboard to fix this issue. As my phone was out of warranty, they were charging INR 55000, which almost to price of new iphone 7 plus.

Feeling like cheated by such a big company Apple.

I will never use apple products further. Very bad experience.

Thanks Steve is death, hope Tim also dies soon, after getting curse of many victim customers like me.

My daughter's iphone 7 stopped working as well with the latest update. They are claiming it is a hardware issue and it is a coincidence that it happened when her phone updated. Absolutely ridiculous!!! I am currently fighting with apple to resolve the issue but I have not gotten far!!