Same thing happened to me. A little frustrating because I have taken very good care of this phone. I went with insurance, oppose to the 320 something at apple, but I still have to pay 120 to replace it!
[Problem Solved]
Dear all!
If you are having the same problem as disscussed above, please find a professional iPhone repair store and ask them to check the audio IC, it’s a tiny little chip on the mother board.
I got my iPhone 7 Plus audio IC replaced today for ¥400 (around US$60), and the problem is solved! All phone functions back to normal, phone calls normal, voice memo working, etc.
Tips: If your phone is still under warranty, please search help from Apple Store. If not, get the audio IC checked, and most likely it will work for you as well.
Again, this is not a software problem, it’s the hardware issue, another new update won’t fix it!
I feel very disappointed. Apple should do something about it. The message I get from this one is Apple Products can only last 2 years. I feel cheated to be honest. I bought a faulty product and apple is not doing something about it.
Unfortunately Apple does not assume the problem with iphone 7, despite the problem widely reported by users.
Keep opening calls on apple, I hope that at some point you recognize the problem and work for resolution.
I had the same problem reported by everyone here and there was no proposal to address the problem.
Same error two iPhones 7 and I have prove they know the error and now they said they can’t fixed it give me a new phone because is not under warranty. So are they obligating me to buy anew phone? Unbelievable!!! After so many years of being a great customer I will never buy an iPhone again and I won’t keep quiet.
i got same issue with my 2 of IPHONE 7 128gb.
after update.,
while calling speaker grey out, some time works with bluetooth connected else .
Speaker sound working fine with videos and all.
Apple service centre just know how to restore , that customer can do him self.
Saying hardware problem, :-(.
trust now disappearing on product , specially service always rude and blaming.
after 8 years, thinking to move with other product , because of rude reply and not accepting fault at all
Yes, I’ve been on 13.3 for a while with no issues then today my phone was very slow to respond when I tried to make a call from a saved contact, then it called the same number again by itself. When I finally got both calls ended. I started having the same symptoms you are describing.
I have the same problem with an iphone 7 plus that apple sent me to replace the old damaged phone.
I requested a repair from Apple who sent me a refurbished instead of repairing mine.
This reconditioned phone received (paid € 380.21) after 3 months presented the problem of the gray button and the malfunction of the microphone. I deduce that Apple sent me a product with an occult flaw. After contacting apple support, I am asked to send back the replacement phone to check if the replacement product was defective, but instead of replacing the phone under warranty, apple take another € 380.21 to send me another phone (which I don't I had requested).
Specific to apple that I was not willing to spend an additional € 1 on the phone already paid instead they charge me another € 380 ... incredible.
A phone that came out of the laboratory cannot fail after 3 months, nor can a microphone or speaker cost 400 €.
Obsolescence is already annoying after 2 years, let alone after 3 months.
This all just started with my iphone7 128 fb when I updated to 13.3.1 my earplugs stopped working with 13 but I have no charging issues. I can use my phone and voice text when connected to Bluetooth only. This is really upsetting me cause my car is the only Bluetooth two way I have.
Everyone here need to sign !! Plse
this cant happen to so many people and just be a minor issue is so wrong
Apple give us new phone or free repairs !! Please!!
everyone post your comments and add this to it we need Apple to hear us !?
I have
Phone call mic speaker issue,
voice memo not work,
FaceTime issue, Just hangs up
no voice in camera video,
wifi sometimes disable itself,
home button stop working
all after update !! Please fix it Apple
No hope. Two days ago while I was at work I have tried to listen some music with my iphone 7. And I have noticed that the headphones weren't working anymore and with that when I was calling neither me or the receiver could listen anything. After that I thought was an upgrade on my iphone so I have upgraded it to 13.4. After that the phone restore itself alone and I have lost everything. The problem was stil present. I tried to call the assistance and they told me that if the problem is not one of the listed their repair/replace of apple issues I would not get anything and all the cost will be up to me. Of course my iphone was out of the warranty. So long story short.... If your phone has this problem and it is out of the warranty you won't get any money back... of course this was my story maybe yours will be better :)
I have the same issue in update 13.4.1 in iPhone 7 plus
i am too much worried about this
please help me apple centre
i am permanent user of iPhones
I used from iphone5 series to now iphone7plus
please help me about this
Hi Keitel94
Which update did you install?
Could be an 11.3 bug!? Experiencing the same.
Just out of queriocity has anyone of you informed apple about this problem and what's their response?.
Is there any way of informing apple other than through the support page.? It says im ineligible for support because i dont have AppleCare but that is ridiculous given how major this bug is...
iPhone speaker greyed out