iPhone speaker greyed out

I would like to update everyone on my situation.

After chatting with Apple support, I was setup with an appointment to the Genius Bar. When it was my turn to be seen, I was pretty surprised by what the rep would tell me. I was told that it was a known issue that the software update actually triggers something in the phone so the hardware fails. Keep in mind that I did my research before hand, but during my visit I did not mention anything to the rep that was assisting me. After being told this information, the best "solution" that was offered to me was a replacement phone for around $300-$400. I walked out without taking the "solution" and actually called Apple support and managed to get in contact with a senior support rep. They managed to get me a free replacement so now all is well.

Even though my situation was fixed, I found it pretty appalling that Apple actually knows about this issue yet still refuses to offer free replacements in wake of this information.

i can confirm it is a microphone hardware issue. I got my iphone replaced today in the apple store at no extra charge (bought 1.5 years ago)

Apple replaced my phone. It’s a hardware issue with certain phones

Hi

Check the mute switch on side of iPhone new volume buttons.

Cheers

Brian 🇬-1F1E7;

Apple just replaced my phone free for this issue, even though it was out of warranty. Take your phone to the nearest apple store for repl

Hi

Check side volume buttons & mute switch

Go to control panel check volume slider Also check half moon DONOT disturb is not on.

Cheers

Brian 🇬-1F1E7;

Try resetting it(soft reset, not factory) multiple times. If this doesn't work, go to the Apple Store.

Hi

Check volume buttons on side of iPhone check mute switch I think you have this on red it needs to be off.

In control panel check volume slider Also check half moon DONOT disturb is not on.

Cheers

Brian 🇬-1F1E7;

I recently experienced this issue as well. It started out that I couldn't hear my callers, and my callers couldn't hear me and then I lost all functionality to make/accept calls and my callers were expressing that my phone was going straight to voicemail.

I followed the steps in this article: https://support.apple.com/en-us/HT204027

I turned airplane mode on/off and that solved the issue of not being able to make/accept calls, but I was still unable to hear my callers and vice versa. I tried most of the steps outlined in this article, but the step that worked for me was resetting my network settings.

I hope this helps!

I have been having the same issue. Phone calls through the phone and headphones hard wired in do not have any sound. Speaker selection is greyed out. I am on the AT&T network with iPhone 7plus 128gb.

i have reset network settings, erased phone with reset to factory settings. I have spoken with Apple Support whom recommended visiting a store to have an Apple genius look at the phone.

removing the SIM card helped. I can at least hear now after the SIM card.

this is very frustrating and not a hardware issue to warrant a visit to a store!

Hi. Is audio output IC. Its on main board next to sim reader. One of the balls on IC its dry. Very common problem

Try soft reset your iPhone. If it’s a XS do the answer above

https://forums.macrumors.com/threads/apple-no-longer-offering-free-out-of-warran ty-repairs-of-iphone-7-models-with-grayed-out-speaker-button.2127951/

Wow......how tacky could you get Apple. 900 billion dollar, with 14 billion in quarterly earnings cant fix a portly designed component on a 700+ dollar phone. I seriously hope this comes back to bite you 100x more than me who is sitting here with a phone that can do everything except make calls. What a joke.

According to the reps at the genius bar I spoke with at the store in Austin, TX - they see 2 to 3 affected customers per day with this issue. Apparently the affected percentage isn't high enough of an impact for them to issue a "program" for replacements but they said I can check this page to see if it becomes a program. Exchange + Repair Extension Programs - Apple Support