iPhone speaker greyed out

Here’s hoping. I always thought I was buying a quality product with Apple, I enthusiastically bought everything. Thousands upon thousands spend on Apple TVs, watches, HomePod, AirPods, laptops, desktop, and iPhones for the last 10 years. It feels like a huge betrayal when they abandon their loyal customers over a problem their iOS update caused. I own up and pay for my damages, this is one that was not our fault.

THANK YOU for sleighing to everyone that this is a hardware issue. So many people have been complaining that they just can’t deal with their premium Apple Product and the support they couldn’t get because they were out of there warranty even though the terms of a warranty are clearly defined when you buy an Apple product. Anyways, I’m very happy you got your problem resolved and maybe other people will get some good advice from this and maybe make good decisions on their own rather than blaming a company for the problems that they don’t quite understand. (Sorry, I’m done ranting. I’m just so done reading through this thread with some of these people.)

My wife’s phone had this problem. We brought it into Apple store and within 20 minutes, we walked out with a new one. She didn’t have Apple care. The technician said they have had so many problems with this that starting fresh is the only option.

I have the exact same issue... did the update last night to improve the audio issues and now I have the exact same issues as mentioned above.

Headset won’t work, no speaker icon and I can’t hear anything when people call or hear any voicemails!

Help please!!!

I have the same issue on my iPhone7. My warranty ran out a month ago and I did not get Apple care. I went to the “Genius Bar” and the guy had no idea of this issue and blamed it on the hardware (the pins in the lightning dock specifically) and said that the only thing he could do was replace my phone for $500. I refused and figured I would rather move out of the Apple ecosystem altogether and get a galaxy s8 with that money. Then I came to this forum and saw that some people got their phone replaced for free despite not having Apple care... this kind of inconsistency from customer service is not in line with the premium price tag on these devices.

I have the same issue since upgrading to 11.4

This is a PHONE I should be able to use it to make phone calls.

We need a fix.

I can only use Bluetooth devices and cannot switch from one device to the other. I cannot answer the phone or make a call with out a connected device.

Also the ring tones do not work when apple watch is connected

Having the same issue with iPhone 7 Plus on iOS 11.3. I upgraded to iOS 11.4 to see if that fixed it but no. Facetime also don’t work. Called T-mobile they asked to swap SIM cards. I tried that with my iPhone X where this sim work fine. It’s the iOS 11.3 or 11.4 bug and Apple needs enough complaints to fix this.

I am having the same issue everything is grayed out the speaker, the add call, the FaceTime, and I can’t hear when I make a call. This all happened out of the blue today. I called Apple support and they just walked me through how to reset which did nothing to help the problem. I am also having problem with the Apple screen stayin on for like 5 to 10 minutes after shutting it down. There are to many people with the same issue it has to be an update.

Happened the same to me after updating my iPhone 7 to 11.3, a couple of weeks ago. Was travelling and managed to get around using the bluetooth headset, but this isn't a solution. Tried reseting and updating to 11.4 but didn't solve it.

I bought the iphone 7 in September 2016, so it's not within the 1 year warranty. Looking forward to having it fixed.., and since it's a general problem affecting multiple other iphone users after updating, of course it should be for free.

Exactly same problem here, tried doing the reset network settings, I can only talk on the iPhone with headphones or bluetooth. All problems started immediately after the 11.3 upgrade, 11.4 upgrade didn't solve anything. Any update from Apple?

I am having the same issue grayed out the speaker, the add call, the FaceTime, and I can’t hear when I make a call. This all happened out since I have updated my OS To 11.4. I called Apple support and they just guide me through how to reset which did nothing to help the problem and I

also having problem with the Apple screen stayin on for like 5 to 10 minutes after shutting it down to back to normal screen this is rediculous.

I have check with expert they are telling its a hardware issue with AUDIO IC CHIP, so sensitive IC’s which have got affected. This is not recommend to give normal techniciation to rectify this issue.

Better check with Apple service center, Some of them they have replaced the phone free of cost, some of the places they charged money from customer to replace IC’s.

Regards,

Ibrahim
[Personal Information Edited by Host]

Hi guys, Apple replaced my out of guaranty phone for free, making the story short, they told me there is a HW issue with some microphone/speakers that started to show up on 11.3. The only thing they did was run the diagnostics and double check the phone didn't have any kind of physical or water damage, as it is a faulty component, it was replaced by a new phone for free.

Yes, I even went to the Apple store and showed them this forum. If you don’t have visible damage to your phone and no water damage, you should get it fixed or replaced for free. They told me is known hardware issue on some models. Best luck!

I recently had the same issue. I went to the Apple Store in Leawood, KS and they replaced my iPhone free of charge!!! I had the moisture sensor show “water damage.” When I explained to them that I bought my iPhone 7 in Thailand and had been residing there the last two years, they were understanding based on the humidity there (just look it up for a tropic environment)! Now, I’ll wait and see if there are any other issues, but I went from using an unusable iPhone that became a brick ro having everything restored! Don’t forget to do a backup on iTunes before!!!

Hi there! I had the exact same problem. I went to my local Apple store and they ran diagnostics and replaced it with a brand new iPhone 7 for me. I was very happy that they honored the fact that it was their faulty hardware which would not work after iOS 11.4.