iPhone speaker greyed out

I have been having this same issue. Cannot make any calls unless I’m in my car connected to blue tooth. Absolutely ridiculous. I’ve been to the Genius Bar twice and called apple support twice. They have been terribly unhelpful. I even brought this thread with me and the guy at the store told me they stopped replacing phones last week so I’m out of luck. That I need to pay $319 for a replacement phone or I can upgrade through my carrier which is the same price. I’m so frustrated. I’ve always had great experiences with apple and their products. I figured this situation would be the same but unfortunately is hasn’t been. I really don’t want to go to android but apple is giving me no other choice. Apple you should be ashamed of yourself!

I have the same exact issue on my iPhone 7 Plus!

Extremely frustrating, speakerphone icon is grayed out when on calls and the other person cannot hear me. Voice memos is grayed out, video can't record sound, and Siri cannot hear me. I went into the apple store today and they said my only option is to either pay $350 for a replacement because phone is out of warranty. Later i called and they had me factory reset my phone the issue still persisted. This is outrageous! Apple better fix it

I have had this exact same issues. Updated Iphone to 11.3 originally, then went to 11.4 and now 11.4.1 and the issue is still persisting. I have been able to get it to come back on intermittently by resetting network settings but it always goes back to not working at some point. Only way to make calls is thru bluetooth. I Took it to the apple store and they could not figure it out and said I could buy a new phone for 350 bucks since my phone is out of warranty. I told them about the so called "internal document" and referenced these online articles talking about it. They said that was not official as of yet. They also said they are working on a fix and might issue an official statement, but all I could do now is wait. Will definitely not be buying anymore apple products if this is not fixed. If anyone has had success getting an out of warranty phone replaced recently please reply with how you did it.

https://forums.macrumors.com/threads/apple-no-longer-offering-free-out-of-warran ty-repairs-of-iphone-7-models-with-grayed-out-speaker-button.2127951/

Wow......how tacky could you get Apple. 900 billion dollar, with 14 billion in quarterly earnings cant fix a portly designed component on a 700+ dollar phone. I seriously hope this comes back to bite you 100x more than me who is sitting here with a phone that can do everything except make calls. What a joke.

Anyone on this forum try iOS12 beta yet? I have the exact same problem, out of warranty iP7.

Been to a service point, couldn't do anything for me, other than charging me a sh!tload of euro's for a refurbished iPhone. So, am really considering iOS12 just to see if it changes anything.

Well I won’t even bother trying to update to iOS 12 then. I’ve sent 2 emails to apple complaining about this issue. I have yet to hear back. Not sure if you all figured this out or not but I am able to make calls if I’m using a headset connected to blue tooth or in my car connected to blue tooth. It’s a pain but works. However my phone will not pick up sound when I record videos and will not connect to my car via aux cord to play music but my phone charges just fine. What’s up with that?? Apple needs to fix this! Charging people $300 for replacement device that may have the same issue is ridiculous.

I have never bought an Apple product without purchasing AppleCare but evidently I did not for my wife's phone. We have always bought Apple products from Apple but bought her phone from ATT due to availability when we purchased it. Somehow, they didn't add the AppleCare and I did not verify it which is my fault. My wife just left the Apple store where the young lady was beyond rude. It's total BS Apple won't cover this known issue. So, I'm out the cost of a 7 Plus that's under a year and a half old. We have just about every Apple product made and have used them for 20 years plus. Their customer service has really declined in the last couple of years.

Just got off the phone with Apple customer service, zero help, told it's not their problem. I was also told that's what the one year warranty is for (known issues included) and after that it's not their issue, it's mine. There's no such thing as doing the "right thing" any more I guess.

One thing to keep in mind is that sometimes updates reveal hardware problems. When an update is applied, it evaluates the hardware at the same time. That isn't to say that at some future point Apple might grant some exceptions on the issue - that's a wait and see. But what the update did is reveal a preexisting issue.

I am having the same problem - happened immediately after installing 11.4.1. At Apple Store now and being told that the software revealed a hardware problem which is my fault. They want $319 for a replacement phone. My hotspot also doesn't work.

This exact same thing happened to my son with his iPhone 7 plus two weeks ago. I am livid. They are stonewalling at the store.

That’s exactly what I did and was able to get a one time replacement waiver. In my case it was because when I first called and Apple Suppprt about the problem (7/4/2018) they were still offering free replacements to out of warranty phones. It seems to me the staff want to Find a reason to help people with this issue, but can’t really do anything now because they canceled the exemptions.

Same issue! I am on the phone with Apple now and they are saying because my phone is out of warranty, I am responsible for paying the $319 for replace/repair.

I filed a formal complaint over the phone. I suggest everyone who is having the same issue do the same. The phone tech told me that all complaints are read by their engineers.

This is my current situation after the install my phone suddenly isn’t working. No one can hear me through the speaker. AT&T wants me to pay for an insurance claim but it’s not happening when I haven’t done anything to the phone.

My phone starting doing it, too. Although, it did not start with the 11.3 update. I did that a couple weeks ago. It just started doing it overnight, went to Apple store today and they said I needed a completely new phone. I bought it for $320. Definitely upset about this - I just paid off the phone and then this, without any explanation from the Apple store, happened.

I am facing the same problem...my speaker option always get grey when i call some one or i receive any call..neither me nor the caller receives any voice..please tell me the solution to it so that i can get my phone repaired..thank you