[Problem Solved]
Dear all!
If you are having the same problem as disscussed above, please find a professional iPhone repair store and ask them to check the audio IC, itâs a tiny little chip on the mother board.
I got my iPhone 7 Plus audio IC replaced today for „400 (around US$60), and the problem is solved! All phone functions back to normal, phone calls normal, voice memo working, etc.
Tips: If your phone is still under warranty, please search help from Apple Store. If not, get the audio IC checked, and most likely it will work for you as well.
Again, this is not a software problem, itâs the hardware issue, another new update wonât fix it!
In total I had to replace two iPhone 7âs. no restore worked at all, spent the guts of 3 hours in Apple store as they tried restore after restore etc and nothing worked. Seems like 11.3 has done a lot of damage. Interesting no apple news websites have picked up on this problem yet.
Same here, exact same problem with my iphone7.
The first time I took it to the store (5/15/18) the problem had disappeared when I got there, very frustrating, so I walked out without a solution. It did come back though a couple of days later, and today I was back in the store, no sound and speaker greyed out. They were aware of the issue and replaced my phone, just out of warranty, but still in warranty at the time I first reported it. Phew!
Just wondering whether I can safely restore from my backup, or better set up as new? If it is a hardware issue, surely my brand new phone is not going to be affected...?
I have had this exact same issues. Updated Iphone to 11.3 originally, then went to 11.4 and now 11.4.1 and the issue is still persisting. I have been able to get it to come back on intermittently by resetting network settings but it always goes back to not working at some point. Only way to make calls is thru bluetooth. I Took it to the apple store and they could not figure it out and said I could buy a new phone for 350 bucks since my phone is out of warranty. I told them about the so called "internal document" and referenced these online articles talking about it. They said that was not official as of yet. They also said they are working on a fix and might issue an official statement, but all I could do now is wait. Will definitely not be buying anymore apple products if this is not fixed. If anyone has had success getting an out of warranty phone replaced recently please reply with how you did it.
Same problem is happening for me as well, speaker phone button is greyed out. At first I went to the apple store because my phone was freezing, this was when I was still on the IOS 10 update. The person at the apple genius bar updates my phone to the newest IOS 11.4 and when someone tried to call my later that day the speaker phone button was greyed out. Soon figured out when I recorded things thereâd be no sound. Took it to the apple store and waited 3 hours for them to tell me it was an audio issue and that itâd be $319 to fix. Told them no thanks and took it to someone outside of the âappleâ name to see if they could fix it for cheaper assuming apple was right and it was my fault. Nope. Person tells me that itâs because of the new update and thereâs nothing I can do but wait. Apparently when this first started 6-7 people would come into his store daily to try and get their phone fixed. If so many people are having problems Apple needs to fix this because itâs on them. I really held out hope for them, but not Iâm not so sure anymore.
Phone Apple support the more cases that are reported the more likely they will realise its their faulty products causing everyone the same problem and maybe they will recall them or at least fix them for free. Although all the senior adviser would say was that the phone was "faulty" (like I couldn't tell) and if I didn't want replace it for ÂŁ320 +VAT then go to a third party repair shop and get a second opinion. You may get someone more helpful than I did hopefully.
Same thing happened to me after I upgraded to the latest version of iOS. Speaker button greyed out, nobody can hear me when I pick up, FaceTime is not working, calls only work via headset/car Bluetooth...etc...took it in to apple and they blamed it on my charger port. Give me an option of fixing it for ~300. Gave up after talking to online support for hours (support ***** btw) Officially not an apple fan anymore after this and now converted to a happy android user!
Others talking about the issue:
Avalon Alpharetta Georgia location. Each time was a different employee. First time it happened I paid the fee but once it happened again I knew it was an Apple issue and fought for a refund of the first time and haven't paid the fee since (on my fourth phone in 7 months). This latest time I first contacted online support through Apple.com and had them set up the appointment. I told them I didn't want to have to fight not paying the fee this time around and they said they wrote notes in my file and would "partner" with the Apple Store I was visiting to ensure it gets resolved.
My iph7+ is having same issues. I took to apple & was told they know there is speaker issues but will cost me to get a replacement phone $500. The software is 12.1. So annoyed. I have no idea what to do now as I can not afford to pay $500. This is first time i m disappointed with service at apple. First I got appointment booked at London Drugs, then they cancelled as they said take to apple. On wed apple says they are aware of issues & have advised stores to fix or replace of no chargers.
My iPhone 7 mic had been greyed out when updated to iOS 11.4 and it had been fixed the Audio IC by 3rd party. Recently it greyed out again after updated 12.1 đ It seems to be iOS updating causes the problems.
I'm facing the same issue on my iPhone7 Plus. Never had any problems past 2yrs. Issue started after upgrading to iOS 12 few weeks back (and beyond). Initially, i was able to make a call and had disruption in between (like black out with no voice). Now there is no mic/speaker right from start of the call (WA calls/FT/Memos doesn't work either). Had support chat, visited the service centre (s) and had a long call - all of no avail. Support guys act clueless but my sense is they know it as a known issue at their end but fear to admit (could be guidelines from HQ). It requires complete motherboard change which apple won't do - meaning replace the phone. I'm asked to pay out of pocket INR 33K for a replacement which is about 80% of the price i paid for my new iP7+ nearly 2yrs ago. Surely, i'm not keen. This is a forced upgrade on consumers. Not sure how other people have got the replacement (at least a few reported in the thread). It is not working out here in Gurgaon (India). If apple is listening, this is bringing a bad name. If this is a known problem, apple should be kind enough to offer FOC replacement. This is only going to increase their customer loyalty.
I have the same problem ! Apple wonât acknowledge its a defect. Please everyone call Apple corporate at 407-996-1010 to express frustration. If Apple recognizes the fault as theirs they will do a warranty exception. We all need to voice our concerns! They are currently do an exception for a no service issue on some iPhone 7 . They need to do the same for this issue. Go as high as you can at Apple corporate!
It cannot be fixed, it is a problem with the sound chip inside the iphone. You have to replace the iphone with a new one. If you are out of warranty (like myself) you have to pay for the replacement...
Fail for me as well ... BUT I was already on 12 when mine acted up. I found a hard reset fixes it for a while and then it fails again. The repair shops outside APPLE know about this and charge a bunch. Seems Apple should fix this ... way too many people getting ******. Mine goes beyond the greyout, I will lose audio on the ear piece, the microphone and the Apple headset, but interestingly the speaker works fine ... except for calls.
Can this fall under the "No Service" fix since I believe the Audio IC that handles this is on the logic board replaced in this problem?
I went to Apple and they say âwe ran tests and in most of the cases the issue is due to bad charging or droppingâ and I showed my prestige phone and case Iâve had for multiple years.
best they can do is give me a $200 credit to any phone so Iâm going to the Xr since the 8 does not come in the memory size my 7 has.
iPhone speaker greyed out
