iPhone speaker greyed out

My daughters phone has the gray out speaker problem, since new update, she can’t hear class and they can’t hear her, unable to face time, when she shuts phone off and turns it back on the screen is froze for 5-10 minutes before it comes on. We contacted Apple support and they confirmed it was an Apple problem and set us up an appointment with Apple store. Total waste of time. They said it was a hardware problem and the phone is over a yr old and no longer under warranty, they could get us a replacement phone for $350. This is clearly a problem on their end and I refuse to pay for another phone the phone is not even 2 yrs old. What’s it take to get Apple to replace this. Had no problems with phone before the new update. To say I’m upset is an understatement they made no effort to try and make this problem right.

I have wasted 5 hours of my day talking to multiple people on the phone and at the apple store. I have been without a phone to make calls for over a week. This is an Apple issue, not a consumer issue. How do you have over 14 pages of complaints, yet the company wants to claim this is not a “known” issue? At what point does this become a “known” issue and compensate people for their time and frustration?

I believe they just want to sell new phones...... I talked to several guys in apple store and advisers on line. The responses were all nagative. I even mentioned the thread in this apple support community to the guy in apple store. Guess what? That guy said there could be any information online or forums. Repair? $319.00 plus tax!

Hi, I was facing the same issue on iPhone 7+ running iOS 11.4.1
Based on what I read on this forum (and unfortunately didn't help me) I went to Settings > General > Accessibility > Call Audio routing -> set the option to Speaker -> Soft reset the iPhone by pressing and holding Volume down & power buttons.
Then in Call Audio Routing, set back the option to Automatic.

Alain

1. Yes the voice button appears grayed

2. It happens always independently if Bluetooth paired or not. Only way of communicating is through Bluetooth communication (which actually is telling me it’s a problem of the phone and not of the line provider

3. I tried rebooting the phone but nothing changed

Glad to find this thread. I have the same problem, not just with one iPhone, 3 of 5 iPhone in the family have this!

- speaker grey out when making or receive call

- cannot hear other party

- microphone does not work either, with phone or face time.

- can only make or receive call through bluebooth!

First my son's iPhone 7 had this in July. Took to apple support and they tested it and say yeah it's their problem and

replced the phone.

Then last month, same thing happed to my iPhone 7 and my other son's iPhone 7 plus. took to apple support,

they see the issue but said that they covered it for a while now they think it's not their problem and we are out of luck!

the only way is we pay to have them fixed.

All five phone were bought together through T-Mobile 2 years ago as a family plan. So must be a problem batch.

I am so angry with apple. Anybody know how to pursue this? expose somewhere? where? my local TV has

a consumer show and I will give them a call and see if they could help. I am ******! #!#!

I have been to apple genius bar with the same problem and they said they can't fix it - or if they can it will be £320 to replace the unit as they said they don't know if it is the mic or speaker. (even though the speaker clearly works for music) Great! - phone is less than 2 years old. Apple need to do something about this as its obviously a generic problem

So how did the issue get fixed with out buying another phone, all this mess happen after an update, which I don’t think I should have to take a loss due to this dumbness. Help me I run a business and for children point of contact off this phone

So I got an appointment with Genius Bar yesterday and they said that this is an Apple issue. Their update (not sure which version) caused the microphone to malfunction and the bug hasn't been fixed since then. They did a diagnostics with my phone and told me that it cannot be repaired so they are going to replace my device - at ZERO cost! Note that I am out of my 1-year warranty but since this issue is known to Apple, they waived the replacement fee around AUD 489. Walked out the store with my new iPhone 7.

Apple Sydney but I originally got my phone in Manila, PH. Yeah, I read from this thread that some Apple stores replaced the device at a cost. Just to add, I was told the same back in Manila - that I needed to pay for the cost of the new phone.

That was a good result! - I hope Apple In the UK will pay attention soon to the fault that is clearly something to do with the phone itself and out of our control- meanwhile I am tied into paying for a phone contract on a phone that doesn't work. Other things are beginning to get glitchy as well like the camera. Funnily enough the greyed out speaker button has come back on again but the microphone still doesn't work so you can't hear or be heard on a call still. Basically its rubbish! Thanks for letting us know though.

I had the same problem start Friday after an update and today the Apple store technical team said it needs to be replaced for $320! Yea, I don’t plan on paying to replace a phone they broke with shoddy software. I’m glad some of you were able to get replacements, not sure what Apple will replace some but not all. I’ll never own an Apple devise again after this and I hope you all wake up.

Well I must agree! - after escalating my speaker/microphone problem to a "senior" support person called Jacek (with no line manger above him to speak to - he said there was no-one higher than him!) I got a load of smooth talking follow the script excuses saying the phone was "fault" but when challenge what was the fault and wy did it happened there is still no answer. All hid did was quote the consumer law at me - (which doesn't;t seem to apple to Apple) and tried to pass the buck on to EE - telling me to quote consumer law at them! The other options were to pay for a replacement phone or get a second opinion from an authorised apple repair place - given Apple themselves cannot diagnose the problem despite carrying out remote diagnostics and seeing there was a fault so booking a genius bar appointment for me!

Anyhow I am so cross - having a phone which is not fit for purpose and as I type this on my Apple computer will never buy an Apple product again. It seems the more senior the customer support the worse treatment they give you.

I do hope one day when Jacek's car breakdowns the garage says its "faulty" and charge him half the price of the new car to replace the engine - we would all be rich like Apple if we worked on those principles!

Also since taking it to the Genius bar in Cambridge the camera button has stopped working as well - it can't take any photos now - must have accidentally up-graded something - or damaged it more for me. Thanks Apple!

Phone Apple support the more cases that are reported the more likely they will realise its their faulty products causing everyone the same problem and maybe they will recall them or at least fix them for free. Although all the senior adviser would say was that the phone was "faulty" (like I couldn't tell) and if I didn't want replace it for £320 +VAT then go to a third party repair shop and get a second opinion. You may get someone more helpful than I did hopefully.

Just managed to get phone working by updating to IOS12 - now the phone rings and you can hear caller etc - speaker button no longer greyed out - hooray - (no thanks to Apple support) - the advice came from someone else.