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Level 1

24 points

Bowers & Wilkins Zeppelin Air no longer compatible after latest iTunes update 12.7.4.76

I recently updated to the latest iTunes 12.7.4.76.

Now I can no longer connect my Bowers & Wilkins Zeppelin Air over WIFI as it says it is no longer compatible with this version of iTunes.

This is no doubt an issue with the update as I have changed nothing ie: router, computer etc, this literally was an issue after the update my other devices connect fine so i believe it is specific to the B&W speaker.

I contacted apple and was told (pretty much it is bowers & Wilkins fault and to contact them).

I found this hard to believe believe as like I said nothing has been changed or altered with my setup (other than the most recent update) but I contacted them anyway.

I was told by an agent at B&W that they have had reports of this issue too and have done some research only to see various posts in forums etc. that the latest iTunes update has lots of problems/bugs that need to be addressed.

My view is that if apple are aware of this (surely a company as large as they are would/should be) why is nothing being done to address it?

If anyone knows how to fix this problem please let me know because apple don't seem to bothered (well not when I called anyway).

Thanks

null-OTHER, Windows 7, Bowers & Wilkins Zeppelin Air

Posted on Apr 10, 2018 9:27 AM

Best reply

valmont74

Level 1

27 points

Posted on Aug 16, 2018 4:32 AM

I got the answer and a workaround from B&W:

We have heard of this issue, and we are looking into it.

However, we are fairly certain that the problem is not caused by the speaker but rather a change made to iTunes from v12.7.4.76 and later.

There is nothing we at the moment can do to solve this, but we have found a temporary workaround – at least for those using MAC.

Here is what to do:

Do not use the standard iTunes control panel to choose which speaker to play from

Instead – open iTunes as normal

Click on the speaker icon in the top bar meny on your Mac

You will find the Zeppelin Air in the drop-down menu. Choose it by clicking on the speaker's name

If you now go back to iTunes you will see that the program also has chosen the Zeppelin Air as speaker

Press play in iTunes and playback via the Zeppelin Air should commence

The only drawback that I have found with this method is that you will have to relate to two different volume controls – the one in iTunes and the in the Mac.

Both will adjust volume, and if one is all the way down no music will be heard.

My recommendation is that you set the volume control that you normally do not use to approximately 75% and then use your preferred volume control to change playback volume.

Doing this will allow you to change volume from no sound up to 75% (setting the not-preffered volume control to max will allow you to control playback volume from no sound to max volume using the other volume control)

Hope this makes sense and that the workaround also works in your setup.

I would appreciate if you could let me know if it does – and also if it does not.

They're quite quick to point out that it's iTunes fault and that they cannot do anything about it - yes, iTunes made changes, but I also think B&W can make a firmware update to solve this.

I will try this workaround tonight. Have anyone else tried this?

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Bowers & Wilkins Zeppelin Air no longer compatible after latest iTunes update 12.7.4.76

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