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Question: iPad Pro touch screen

My iPad Pro touch screen intermittently does not respond to touch or scroll gestures.

Aperture 3

Posted on Apr 12, 2018 8:34 AM

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Question marked as Apple recommended
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Answer:

Have you tried a simple hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?


Good Luck!

Posted on Apr 12, 2018 4:55 PM

Question marked as Helpful

Apr 28, 2018 10:14 PM in response to MichelPM In response to MichelPM

I have 1x first gen 12.9 inch iPad, and 2x second gen 12.9 inch iPads, and all three of them intermittently loose touch screen responsiveness. Sometimes it is the entire screen that responds to no touch at all. Using the home button, volume buttons, and power buttons reveal the iPad is still functioning properly. Other times the screen will have trouble reading touch, for example, you may hit a key on the keyboard and see the key go dark, but it then cancels the input as if it is regarding it as an accidental touch. One time a key even got stuck pressed down!


Some apps seem more at risk of it than others. Using Affinity photos always seems to work flawlessly, yet the iMessage app is the worst offender. Safari is also a bad one. However, given the the problem also exists on the home screen and lock screen, it doesn’t seem to be app related. Apple Pencil always registers correctly.


This problem has taken me from being a devout Apple supporter to never wanting to risk spending money on an Apple product again.

Apr 28, 2018 10:14 PM

Question marked as Helpful

Jul 18, 2018 8:39 AM in response to 2244stone In response to 2244stone

I’d like to see a solution to this as well. Especially as I use my iPad for my business. I maxed mine out with memory, etc when I purchased it last July and even now as I attempt to type this, my on screen keyboard isn’t recognizing my finer (see, where’s that ‘g’????) taps. For $1.3k I expect more apple! This is unacceptable.


And no, a hard reset does *not* fix it. Just so it’s not suggested again. Sometimes it really isn’t that simple.


To be clear...this is sporadic, it is not app exclusive. I use everything from safari to autocad and I see it across the board in every app. Further, I see it when my iPad is in powersave mode and fully charged, when it is connected to my apple brand charger or when it’s disconnected, when I have my Apple Pencil connected and when I don’t. This issue does not discriminate.


Additionally, while this particular thread is short, this one on ifixit is long and illustrates just how many users are dealing with this particular problem and how many of us are going unheard or even flatly ignored by apple. (While it is marked as solved, the latest thread responses prove otherwise)

SOLVED: iPad Pro 12.9 touchscreen is unresponsive from time to time - iPad Pro 12.9" - iFixit

[Edited by Host]

Jul 18, 2018 8:39 AM

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Question marked as Apple recommended

Apr 12, 2018 4:55 PM in response to 2244stone In response to 2244stone

Have you tried a simple hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?


Good Luck!

Apr 12, 2018 4:55 PM

Reply Helpful (1)

Apr 14, 2018 7:00 AM in response to 2244stone In response to 2244stone

I have the same problem. Just started around last update release, but I can’t bemcertain. Shows-up in typing on screen where letters won’t regster the touch, and also on the flip-up to close open apps. On,the flip-up, it feels like a specific dead spot from wear, but on the key pad it feels more random so far.


i do a hard reset every morning (OCD?), but that does not seem to help.


aaron

Apr 14, 2018 7:00 AM

Reply Helpful (3)
Question marked as Helpful

Apr 28, 2018 10:14 PM in response to MichelPM In response to MichelPM

I have 1x first gen 12.9 inch iPad, and 2x second gen 12.9 inch iPads, and all three of them intermittently loose touch screen responsiveness. Sometimes it is the entire screen that responds to no touch at all. Using the home button, volume buttons, and power buttons reveal the iPad is still functioning properly. Other times the screen will have trouble reading touch, for example, you may hit a key on the keyboard and see the key go dark, but it then cancels the input as if it is regarding it as an accidental touch. One time a key even got stuck pressed down!


Some apps seem more at risk of it than others. Using Affinity photos always seems to work flawlessly, yet the iMessage app is the worst offender. Safari is also a bad one. However, given the the problem also exists on the home screen and lock screen, it doesn’t seem to be app related. Apple Pencil always registers correctly.


This problem has taken me from being a devout Apple supporter to never wanting to risk spending money on an Apple product again.

Apr 28, 2018 10:14 PM

Reply Helpful (10)

May 27, 2018 11:35 AM in response to Lucky5111 In response to Lucky5111

That is not right.

I use my iPads man times with the chargers plugged in and charging and have never had an issue with my iPads’ touchscreens being unresponsive.

If you have a newer iPad Pro model and this iPad Pro has/still has two-year extended AppleCare+, bring your iPad Pro into your “local” Apple Store for a diagnosis and possible options.

A replacement for a hardware malfunctioning iPad STILL under warranty is $49 U.S.D..

An out of warranty replacement iPad will be 60% of its original purchase price.


Good Luck!

May 27, 2018 11:35 AM

Reply Helpful

May 27, 2018 11:38 AM in response to robbeedee In response to robbeedee

If your newer, 2nd gen iPad Pro models have/still have two-year extended AppleCare+, bring your iPad Pro into your “local” Apple Store for a diagnosis and possible options.

A replacement for a hardware malfunctioning iPad STILL under Applecare+ warranty is $49 U.S.D..

An out of warranty replacement iPad will be 60% of its original purchase price.


Good Luck!

May 27, 2018 11:38 AM

Reply Helpful

Jun 10, 2018 5:42 AM in response to hongda90thgen In response to hongda90thgen

I’m having issues with my iPad Pro 12.9 inch 1st generation having major issues with touch sporadically. Hard boot shuts it down sometimes there is a temporary fix other times not. Current iPad Pro was a replacement for a fault with the first one. Not good Apple. Will definitely be following up with ACCC consumer laws if need be. My old iPad purchased in 2012, still ticks over well and has never had a problem. *shrugs*

Jun 10, 2018 5:42 AM

Reply Helpful (3)

Jun 26, 2018 10:22 AM in response to 2244stone In response to 2244stone

I have had this problem too with my iPad Pro 12.9 (second generation). I took it into an Apple store and they did some diagnostics on it and according to the tests, it is running correctly. We did a hard reset and set it up like a new iPad in the store and it has been working ok for the past couple of weeks, but now it is doing the same thing again. The tech at the Apple store said it was probably a software issue, but all the apps I have downloaded have come from the App Store. It is very frustrating to say the least. Not sure what to do now but I want it resolved while my iPad is still under warranty.

Jun 26, 2018 10:22 AM

Reply Helpful (1)
Question marked as Helpful

Jul 18, 2018 8:39 AM in response to 2244stone In response to 2244stone

I’d like to see a solution to this as well. Especially as I use my iPad for my business. I maxed mine out with memory, etc when I purchased it last July and even now as I attempt to type this, my on screen keyboard isn’t recognizing my finer (see, where’s that ‘g’????) taps. For $1.3k I expect more apple! This is unacceptable.


And no, a hard reset does *not* fix it. Just so it’s not suggested again. Sometimes it really isn’t that simple.


To be clear...this is sporadic, it is not app exclusive. I use everything from safari to autocad and I see it across the board in every app. Further, I see it when my iPad is in powersave mode and fully charged, when it is connected to my apple brand charger or when it’s disconnected, when I have my Apple Pencil connected and when I don’t. This issue does not discriminate.


Additionally, while this particular thread is short, this one on ifixit is long and illustrates just how many users are dealing with this particular problem and how many of us are going unheard or even flatly ignored by apple. (While it is marked as solved, the latest thread responses prove otherwise)

SOLVED: iPad Pro 12.9 touchscreen is unresponsive from time to time - iPad Pro 12.9" - iFixit

[Edited by Host]

Jul 18, 2018 8:39 AM

Reply Helpful (6)
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Question: iPad Pro touch screen