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Chum search is set as my homepage and I cannot change it.

I unknowingly downloaded a browser hijacker and I have attempted everything to get rid of it. I have deleted the extensions in Safari, it doesn't show any for Chrome. I have gone to /library/launchagents and deleted all of the files there. I have run Malwarebytes and it finds nothing. However, chum search is still set as my homepage and it is grayed out so that I cannot change it. What other options do I have?

MacBook Pro with Retina display, iOS 11.3

Posted on Apr 13, 2018 5:41 AM

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5 replies

Apr 13, 2018 6:35 AM in response to alycia84

Credit: thomas_r


If you've already scanned with Malwarebytes (I'm unsure if that's what you're talking about or not) and it found nothing, you may have been bitten by a Safari bug.


There appears to be a bug in recent versions of the system that can result in difficulty changing Safari's home page setting. In cases where adware has changed this setting, that can leave you stuck with an inappropriate home page, even after all the adware has been removed, with seemingly no way to fix it.


The following procedure appears to solve the problem:


* In Safari, choose Preferences from the Safari menu.

* In the window that opens, click the General icon (if necessary)

* Enter your desired home page in the "Homepage" field, but DO NOT press return!

* At the top of the window, click any of the other icons (eg, Tabs, AutoFill, etc).

* You may see a prompt asking for confirmation for changing the home page. If so, confirm.

* Switch back to the General page and check to make sure the home page has been changed.



https://discussions.apple.com/thread/8018092

Apr 13, 2018 6:01 AM in response to alycia84

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

After taking these steps restart and then you should be able to reset the Homepage?

Chum search is set as my homepage and I cannot change it.

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