Safari Facebook Login

Question

Level 1

8 points

Safari Facebook Login

Hello,

I have a "problem" with Safari when trying to log-in to Facebook. After I insert my credentials and hitting enter, a small window (attached) pops up. When I choose "Leave Page", it brings me to my News Feed. But when I click "Stay on Page", it just stays on the facebook main page however I am unable to log-in after a short period (~20sec). This happened recently and was wondering how to stop it. Usually, it never gave me the option; I just had to put in my credentials then login. Also, in the midst of typing down my credentials, the window shows again if I try to exit the tab. Just to note, it appears to only happen with Safari and Facebook as I tried it on Firefox and Chrome along with other websites and no window ever shows, just smooth login.

Machine: Macbook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)

macOS: High Sierra Version 10.13.4

Safari: Version 11.1

Thank you.

MacBook Pro with Retina display, macOS High Sierra (10.13.4), null

Posted on Apr 16, 2018 4:17 AM

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Answer 1

dominic23

Level 10

83,904 points

Apr 25, 2018 11:20 PM in response to kevin5526

Thanks kevin5526.

This pop-up is a built in alert in all browsers.

But the website itself triggers it.

These steps will clean up Safari little bit more.

1. BackUp your Mac.

2. Quit Safari.

Close all windows and quit all other applications.

Hold "option" key down and click "Go" menu in the Finder menu bar.

Library will appear between “Home” and “Computer” entries in the dropdown.

Select "Library" from the dropdown.

Click the “List” view button in the Finder toolbar.

Move these files to trash and test.

3. Scroll down the list, click open the Safari folder, select History files and LastSession.plist

Right click on it and choose “Move to Trash”.

4. Scroll down the list and click open the Saved Application State folder.

You should see the com.apple Safari.savedState folder.

Right click on it and choose “Move to Trash”.

Close Finder window.

Restart and relaunch Safari.

Test.

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Answer 2

dominic23

Level 10

83,904 points

Apr 26, 2018 6:30 AM in response to kevin5526

~/Library/Safari/History.db

~/Library/Safari/LastSession.plist

~/Library/Safari/Saved Application State/com.apple.Safari.savedState

I am going to use Services menu to locate and show the files.

Double click the each entry posted above and then right click on it.

Choose “Services” from the contextual menu and then “Show in Finder”.

A Finder window will open showing you the item.

Note: All files may not be highlighted.

Right click on it and choose “Move to Trash”.

A demo here:

~/Library/Safari/History.db

Other History files mentioned will be shown right underneath

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Answer 3

dominic23

Level 10

83,904 points

Apr 16, 2018 6:20 AM in response to kevin5526

If you have Dashlane installed:

There is a problem with Dashlane if you have updated Safari to Safari 11.1 and using Facebook.

Before you login to Facebook, disable Dashlane.

Safari > Preferences > Extensions > Dashlane

Dashlane is aware of the issue.

Ref: Eloise https://discussions.apple.com/thread/8340755

Related: If Safari is slow, stops responding, quits unexpectedly, or has other issues

https://support.apple.com/en-us/HT203353

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Answer 4

Eric Root

Level 10

684,027 points

Apr 16, 2018 7:42 PM in response to kevin5526

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.

Isolating an issue by using another user account

Safe Mode - About

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 5

Eric Root

Level 10

684,027 points

Apr 17, 2018 7:06 AM in response to kevin5526

I don't see anything that should be causing a problem. Since it is a system wide problem, try running the combo update. It installs all previous updates plus the new one, which can replace any files that may have become corrupted.

Download macOS High Sierra 10.13.4 Combo Update - Apple Support

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Answer 6

dominic23

Level 10

83,904 points

Apr 19, 2018 5:32 AM in response to kevin5526

I don't see anything here that leads to any helpful suggestion.

This is the fourth case I came across in these forums.

One involved Dashboard widget.

Another one involved problem with extensions

I don't know where the problem is coming from. Safari? Facebook?

I would power cycle the router.

Turn off the router, unplug it from the wall, wait a while, plug it back in, turn on the router

and wait until all lights are lit properly before using it.

Only thing I haven't suggested is trying Safari Technology Preview.

Safari Technology Preview is a self standing, easily installable and removable beta version of Safari from Apple.

You can try it if you wish. https://developer.apple.com/safari/technology-preview/

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Answer 7

Eric Root

Level 10

684,027 points

Apr 21, 2018 7:19 AM in response to Imacexeter

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.

Isolating an issue by using another user account

Safe Mode - About

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 8

dominic23

Level 10

83,904 points

Apr 24, 2018 6:45 AM in response to kevin5526

Honestly I hate asking users to take probably unhelpful steps.

There is something amiss here with Safari and Facebook connection.

Clearing History is like a low level "Reset Safari".

There are other advanced steps, a user can take to fully reset Safari.

Try it if you wish.

1. Backup the Mac.

2. https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/ mac

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Answer 9

kevin5526 Author

Level 1

8 points

Apr 26, 2018 2:52 AM in response to dominic23

I dislike replying in bad news whenever help arrives, but it seems like it keeps on coming. I followed your instructions and none of the files that requires to be deleted are even there. The only files I have are as follows.

From Safari Folder:

AutoFillCorrections
Bookmarks
Several files beginning with "Cloud"

From Saved Application State Folder:

Three "com.apple" files but none with Safari
org.mozilla.firefox

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Answer 10

kevin5526 Author

Level 1

8 points

Apr 16, 2018 5:13 PM in response to dominic23

Hi dominic23,

I don't have Dashlane installed. The only extension I have in Safari is AdBlock. Unfortunately, the related link you provided didn't solve the issue as well.

I hope I'm not the only one experiencing this.

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Answer 11

dominic23

Level 10

83,904 points

Apr 16, 2018 11:34 PM in response to kevin5526

This is a diagnostic test.

Please run EtreCheck and post the report here.

https://etrecheck.com

Click “Free Download” button, open Downloads folder, click on it to open, and then select ”Open”.

Click on the bouncing EtreCheck icon in the Dock.

“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” .

Paste it into the reply.

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Answer 12

kevin5526 Author

Level 1

8 points

Apr 17, 2018 1:19 AM in response to dominic23

I ran the diagnostic test. Here's the result:

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-17 18:10:19

Download EtreCheck from https://etrecheck.com

Runtime: 3:06

Performance: Good

Problem: Other problem

Description:

I have a problem with Safari when trying to log-in to Facebook. After I insert my credentials and hitting enter, a small window pops up (“Are you sure you want to leave this page”) giving me two options: “Stay on Page” or “Leave Page”. When I choose "Leave Page", it brings me to my News Feed. But when I click "Stay on Page", it just stays on the facebook main page however I am unable to log-in after a short period. Also, in the midst of typing down my credentials, the window shows again if I try to exit the tab.

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup- Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

MacBook Pro Model: MacBookPro14,1

1 2.3 GHz Intel Core i5 (i5-7360U) CPU: 2-core

8 GB RAMNot upgradeable

BANK 0/DIMM0 - 4 GB LPDDR3 2133 ok

BANK 1/DIMM0 - 4 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 47

Video Information:

Intel Iris Plus Graphics 640 - VRAM: 1536 MB

Color LCD

Drives:

disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI () [EFI] 315 MB

disk0s2 () 121.02 GB

disk1s1 - Macintosh HD (APFS) 121.02 GB (33.36 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 121.02 GB (23 MB used)

disk1s3 - Recovery (APFS) [Recovery] 121.02 GB (518 MB used)

disk1s4 - VM (APFS) [APFS VM] 121.02 GB (1.07 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 121.02 GB (85.91 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] 121.02 GB (85.91 GB free)

APFS

Mount point: /private/var/vm

Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About 2 hours

System Load: 1.14 (1 min ago) 1.35 (5 min ago) 1.72 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

32-bit Applications:

3 32-bit apps

System Launch Agents:

[Not Loaded]	8 Apple tasks
[Loaded]	167 Apple tasks
[Running]	117 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	182 Apple tasks
[Running]	115 Apple tasks

Launch Agents:

[Loaded]

com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-11)

Launch Daemons:

[Loaded]	com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-11)
[Loaded]	com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-02-11)

User Login Items:

iTunesHelper Application (Apple - installed 2018-03-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-03-28)

Safari Extensions:

AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com(installed 2018-02-14)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU
com.apple.WebKit.WebContent (4)	Apple	35
Safari	Apple	11
kernel_task	Apple	8
WindowServer	Apple	7
hidd	Apple	4

Top Processes by Memory:

Process (count)	Source	RAM usage
com.apple.WebKit.WebContent (4)	Apple	834 MB
kernel_task	Apple	740 MB
Safari	Apple	390 MB
mdworker (14)	Apple	375 MB
MTLCompilerService (11)	Apple	228 MB

Top Processes by Network Use:

Process	Source	Input	Output
com.apple.WebKit.Networking	Apple	7 MB	296 KB
mDNSResponder	Apple	139 KB	64 KB
Mail	Apple	57 KB	5 KB
apsd	Apple	11 KB	15 KB
netbiosd	Apple	4 KB	3 KB

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
com.apple.WebKit.WebContent (4)	Apple	17
com.apple.WebKit	Apple	13
Safari	Apple	3
WindowServer	Apple	3
com.apple.WebKit.Networking (2)	Apple	2

Virtual Memory Information:

Available RAM	2.60 GB
Free RAM	30 MB
Used RAM	5.40 GB
Cached files	2.57 GB
Swap Used	0 B

Diagnostics Information (past 7 days):

2018-04-17 15:39:34 corespotlightd Crash (once)

[0x700000374000] Finalizing journal 0x7f830040ddf0 0x10a12a000 100000

[0x700000580000] Finalizing journal 0x7f8300654810 0x10a12a000 100000

[0x7000003f7000] Error unliking store.updates: 2

Initializing

End of report

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Answer 13

kevin5526 Author

Level 1

8 points

Apr 19, 2018 3:35 AM in response to dominic23

1. The ones that frequent the top list in Activity Monitor for CPU is kernel_task, WindowServer, and hidd.

2. In Dashboard, I haven't really played around with that so it's on tis stock settings. Only has Weather, Calculator, Calendar, and Clock.

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Answer 14

Apr 20, 2018 2:02 PM in response to dominic23

After entering ID & Password I get the ’Do you want to Stay on this Page or Leave‘ dialogue box. I have to select ‘Leave’ which then takes me to my FB page. Everything then works OK on the FB page except my news feed only pops up two items.......

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Answer 15

kevin5526 Author

Level 1

8 points

Apr 21, 2018 6:56 PM in response to dominic23

Sorry for the late reply.

I did the router power cycle the second thing it happened, just to clear off any internet problems there might be but it didn't seem to fix it. Tried it again only to yield the same result. I also gave Safari Technology Preview like you suggested hoping it'll be different, but the result is also the same over there as well.

Like you, I'm actually unsure on what the cause of the problem is. At first I thought it'd be a problem caused by Safari, but then some other people might not experience the problem with their MacBook. But then it can't be Facebook's problem either since it applies only to Safari and not Firefox or Chrome. Hopefully there'll be a clear fix on the next update or something.

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