Safari Facebook Login

Hello,


I have a "problem" with Safari when trying to log-in to Facebook. After I insert my credentials and hitting enter, a small window (attached) pops up. When I choose "Leave Page", it brings me to my News Feed. But when I click "Stay on Page", it just stays on the facebook main page however I am unable to log-in after a short period (~20sec). This happened recently and was wondering how to stop it. Usually, it never gave me the option; I just had to put in my credentials then login. Also, in the midst of typing down my credentials, the window shows again if I try to exit the tab. Just to note, it appears to only happen with Safari and Facebook as I tried it on Firefox and Chrome along with other websites and no window ever shows, just smooth login.


User uploaded file



Machine: Macbook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)

macOS: High Sierra Version 10.13.4

Safari: Version 11.1


Thank you.

MacBook Pro with Retina display, macOS High Sierra (10.13.4), null

Posted on Apr 16, 2018 4:17 AM

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Question marked as Top-ranking reply

Posted on Apr 16, 2018 6:20 AM

If you have Dashlane installed:


There is a problem with Dashlane if you have updated Safari to Safari 11.1 and using Facebook.


Before you login to Facebook, disable Dashlane.

Safari > Preferences > Extensions > Dashlane

Dashlane is aware of the issue.

Ref: Eloise https://discussions.apple.com/thread/8340755


Related: If Safari is slow, stops responding, quits unexpectedly, or has other issues

https://support.apple.com/en-us/HT203353

Similar questions

48 replies

Apr 17, 2018 1:19 AM in response to dominic23

I ran the diagnostic test. Here's the result:


EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-17 18:10:19

Download EtreCheck from https://etrecheck.com

Runtime: 3:06

Performance: Good


Problem: Other problem

Description:

I have a problem with Safari when trying to log-in to Facebook. After I insert my credentials and hitting enter, a small window pops up (“Are you sure you want to leave this page”) giving me two options: “Stay on Page” or “Leave Page”. When I choose "Leave Page", it brings me to my News Feed. But when I click "Stay on Page", it just stays on the facebook main page however I am unable to log-in after a short period. Also, in the midst of typing down my credentials, the window shows again if I try to exit the tab.


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup- Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


32-bit Apps- This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

MacBook Pro Model: MacBookPro14,1

1 2.3 GHz Intel Core i5 (i5-7360U) CPU: 2-core

8 GB RAMNot upgradeable

BANK 0/DIMM0 - 4 GB LPDDR3 2133 ok

BANK 1/DIMM0 - 4 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 47


Video Information:

Intel Iris Plus Graphics 640 - VRAM: 1536 MB

Color LCD


Drives:

disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI () [EFI] 315 MB

disk0s2 () 121.02 GB

disk1s1 - Macintosh HD (APFS) 121.02 GB (33.36 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 121.02 GB (23 MB used)

disk1s3 - Recovery (APFS) [Recovery] 121.02 GB (518 MB used)

disk1s4 - VM (APFS) [APFS VM] 121.02 GB (1.07 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 121.02 GB (85.91 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 121.02 GB (85.91 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About 2 hours

System Load: 1.14 (1 min ago) 1.35 (5 min ago) 1.72 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


32-bit Applications:

3 32-bit apps


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]167 Apple tasks
[Running]117 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]37 Apple tasks
[Loaded]182 Apple tasks
[Running]115 Apple tasks


Launch Agents:

[Loaded]com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-11)


Launch Daemons:

[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-11)
[Loaded]com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-02-11)


User Login Items:

iTunesHelper Application (Apple - installed 2018-03-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-03-28)


Safari Extensions:

AdBlock.safariextz - BetaFish, Inc. - https://getadblock.com(installed 2018-02-14)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPU
com.apple.WebKit.WebContent (4)Apple35
SafariApple11
kernel_taskApple8
WindowServerApple7
hiddApple4


Top Processes by Memory:

Process (count)SourceRAM usage
com.apple.WebKit.WebContent (4)Apple834 MB
kernel_taskApple740 MB
SafariApple390 MB
mdworker (14)Apple375 MB
MTLCompilerService (11)Apple228 MB


Top Processes by Network Use:

ProcessSourceInputOutput
com.apple.WebKit.NetworkingApple7 MB296 KB
mDNSResponderApple139 KB64 KB
MailApple57 KB5 KB
apsdApple11 KB15 KB
netbiosdApple4 KB3 KB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
com.apple.WebKit.WebContent (4)Apple17
com.apple.WebKitApple13
SafariApple3
WindowServerApple3
com.apple.WebKit.Networking (2)Apple2


Virtual Memory Information:

Available RAM2.60 GB
Free RAM30 MB
Used RAM5.40 GB
Cached files2.57 GB
Swap Used0 B


Diagnostics Information (past 7 days):

2018-04-17 15:39:34 corespotlightd Crash (once)

[0x700000374000] Finalizing journal 0x7f830040ddf0 0x10a12a000 100000

[0x700000580000] Finalizing journal 0x7f8300654810 0x10a12a000 100000

[0x7000003f7000] Error unliking store.updates: 2

Initializing


End of report

Apr 21, 2018 6:56 PM in response to dominic23

Sorry for the late reply.


I did the router power cycle the second thing it happened, just to clear off any internet problems there might be but it didn't seem to fix it. Tried it again only to yield the same result. I also gave Safari Technology Preview like you suggested hoping it'll be different, but the result is also the same over there as well.


Like you, I'm actually unsure on what the cause of the problem is. At first I thought it'd be a problem caused by Safari, but then some other people might not experience the problem with their MacBook. But then it can't be Facebook's problem either since it applies only to Safari and not Firefox or Chrome. Hopefully there'll be a clear fix on the next update or something.

Apr 25, 2018 5:39 PM in response to dominic23

First thing I tried when the issue surfaced. However no fix, no matter how much times I cleared them. I tried to put Safari to "stock" mode by clearing all history, cookies, Keychains, bookmarks, favourites, extensions etc. but still no change. I tried connecting to my Uni's internet to see if it might change anything, but the issue's still there regardless of which Wi-Fi I connect to. My guess is that it has something to do with Safari and Facebook itself, but not sure what.

Apr 26, 2018 8:18 PM in response to dominic23

I found the History and LastSession files from using the Services menu and promptly deleted all six files. I tried using the Services menu to find the Saved Application State files but even Services couldn't find it either. The Services approach only gave me a blank response with Finder; no open folder. Anyway, I deleted the files under the Safari folder, tried logging in again, but the pop-up still exists.


I just want to say thank you for persisting in finding a solution for this issue. It's really bizarre that it's happening out of nowhere and the source is really difficult to find.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari Facebook Login

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