Level 1

8 points

Photos Crashes When Adding Titles

Howdy,

I'm on a MacBook Pro (15 inch, 2017) with 2.9GHZ Intel Core i7, 16GB 2133MHZ LPDDR3 Memory, running Sierra v10.12.6. Mac Hard Drive is 1TB with 744GB available. Photos version is 2.0 (3161.4.140). Photo library is 34GB. My photo library is local. I don't store photos in iCloud.

Within the past 3 months, I can no longer add titles to my photos. I can import (from phone or computer). I can export. I can create albums. But, suddenly, after an album created in Jan 2018 (which is titled), I can no longer add a title. As soon as I click under the picture to create a title, Photos explodes. If I try to edit albums that I used to be able to edit, Photos explodes.

Troubleshooting:

I tried to find an update to Photos but was unable to see anything in the App Store. I have performed all available updates on my computer other than High Sierra. More on that below.
I have repaired my Photo library numerous (many many) times. Repair doesn't solve the problem.
I have restored from a Time Machine backup created last year and problem exists now when it didn't exist then (those photos are titled but can't be changed).
I have created a smaller test Photo library with just one album, using pictures that I had already titled. Photos explodes.
I have copied the smaller test library to an external hard drive and told Photos to launch using that library, Photos explodes.
I have copied my home directory/Pictures/Photo Library to an external drive, logged off my computer, had my husband login to my computer, launch photos using library on external drive and the problem doesn't exist. I can title the pictures under his account.
I moved my Photo Library to my husband's home directory/Pictures/Photo Library and launched Photos. No problem. I can create titles under his account on my computer.
I created a small photo library with newer photos from my camera on a different (very old) Mac and did not have a problem with my id or those photos. So I don't believe it's a particular photo album that is causing the problem (or a particular photo).
The problem seems to be something with my library files or preferences or something specific to my account. Yes? No?
I can create the error log generated when Photos explodes and have reviewed it but, quite honestly, I don't understand it. I can post pieces of it if someone thinks that will help.
I don't want to upgrade to High Sierra because I don't think it's an OS problem (I have seen many posts re: issues with Photos on High Sierra). If Photos exploded on my current OS using my husband's account, I would be more apt to do the upgrade. But it works for him, not for me, on the same computer using the same Photos app.

I will call Apple later today when I have more time but I thought I would ask for help from the community. I did search and reviewed a number of the existing Photo issues but I didn't see this specific problem. Any help is appreciated.

MacBook Pro, macOS Sierra (10.12.6)

Posted on Apr 29, 2018 6:03 AM

Top-ranking reply

léonie

Level 10

200,639 points

Posted on Apr 30, 2018 4:59 AM

Have you already repaired the permissions on your Home folder? If not, see: Resolve issues caused by changing the permissions of items in your home folder - Apple Support

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33 replies

Old Toad

Level 10

215,706 points

May 1, 2018 10:24 AM in response to KShortmar

From your earlier reply:

I created a small photo library with newer photos from my camera on a different (very old) Mac and did not have a problem with my id or those photos.

Indicates that your current library is the culprit. To confirm that log into another user account and open a new library or the test library you created earlier. If it works fine then you may have to repair your currently library.

Do you have the iCloud Photo Library enabled? If not you can safely repair your library without having to have all of your photos uploaded to the iCloud again.

KShortmar Author

Level 1

8 points

May 1, 2018 4:46 AM in response to Old Toad

I'm replying to both of you so I hope you both see this.

I booted in Safe Mode (Safe Boot in red in the upper corner of my screen). The problem still exists. I thought I had tried this before but I didn't remember so I verified.

As for system fonts, I validated them. There were a couple errors so I removed those fonts. I now have "515 fonts passed. These fonts should be safe to use. 59 minor problems were found. Proceed with caution."

As for my user fonts, there were not errors when validating them specifically.

Home directory permissions -- I followed the instructions, but I admit to being concerned that I am going to cause another problem somewhere else. This seems like a extensive change, although I do realize, that I'm "only" giving myself permissions to my own files.

From Terminal window:

Ready to reset user permissions an disk1 Macintosh HD

Started to verify/repari permission on disk1 Machintosh HD

User permissions have been reset

Finished verify/repair permissions on disk Macintosh HD

No errors so I didn't have to run the chflags command.

I tried Photos again but it still crashes. Here's part of the error log that is generated:

Process: Photos [896]

Path: /Applications/Photos.app/Contents/MacOS/Photos

Identifier: com.apple.Photos

Version: 2.0 (3161.4.140)

Build Info: PhotoApp-3161004140000000~1

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Photos [896]

User ID: 501

Date/Time: 2018-05-01 07:44:34.517 -0400

OS Version: Mac OS X 10.12.6 (16G1314)

Report Version: 12

Anonymous UUID: A375613C-440B-4FD4-4B00-2637F6E43CCD

Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5df7efd8

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Regions Near 0x7fff5df7efd8:

MALLOC_SMALL 00007f972e000000-00007f972f000000 [ 16.0M] rw-/rwx SM=PRV

--> STACK GUARD 00007fff5a77f000-00007fff5df7f000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0

Stack 00007fff5df7f000-00007fff5e77f000 [ 8192K] rw-/rwx SM=PRV thread 0

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libobjc.A.dylib 0x00007fffac915f97 lookUpImpOrForward + 44

1 libobjc.A.dylib 0x00007fffac91a6b5 lookUpImpOrNil + 20

2 libobjc.A.dylib 0x00007fffac91a694 class_getMethodImplementation + 40

3 com.apple.Foundation 0x00007fff9948a965 _NSKVONotifyingOriginalClassForIsa + 21

4 com.apple.Foundation 0x00007fff994c994a NSKVOClass + 32

5 com.apple.UIFoundation 0x00007fffaa712e4d -[NSTextContainer textView] + 39

6 com.apple.UIFoundation 0x00007fffaa7d4bd1 -[NSLayoutManager(NSPrivate) _resizeTextViewForTextContainer:] + 142

7 com.apple.UIFoundation 0x00007fffaa7d4a04 -[NSLayoutManager(NSPrivate) _recalculateUsageForTextContainerAtIndex:] + 2757

8 com.apple.UIFoundation 0x00007fffaa7d4a74 -[NSLayoutManager(NSPrivate) _validatedStoredUsageForTextContainerAtIndex:] + 82

9 com.apple.UIFoundation 0x00007fffaa6ea207 -[NSLayoutManager usedRectForTextContainer:] + 122

10 com.apple.AppKit 0x00007fff95638309 -[NSTextView textContainerOrigin] + 258

11 com.apple.UIFoundation 0x00007fffaa6e7615 -[NSLayoutManager _primitiveInvalidateDisplayForGlyphRange:] + 4381

12 com.apple.UIFoundation 0x00007fffaa6e825c -[NSLayoutManager invalidateDisplayForCharacterRange:] + 458

13 com.apple.UIFoundation 0x00007fffaa7ed76f -[NSLayoutManager(NSPrivate) _setExtraLineFragmentRect:usedRect:textContainer:] + 505

14 com.apple.UIFoundation 0x00007fffaa6e97f4 -[NSLayoutManager setExtraLineFragmentRect:usedRect:textContainer:] + 92

15 com.apple.UIFoundation 0x00007fffaa7541f6 -[NSTypesetter _layoutGlyphsInLayoutManager:startingAtGlyphIndex:maxNumberOfLineFragments:maxC haracterIndex:nextGlyphIndex:nextCharacterIndex:] + 9408

16 com.apple.UIFoundation 0x00007fffaa754305 -[NSTypesetter layoutGlyphsInLayoutManager:startingAtGlyphIndex:maxNumberOfLineFragments:nextG lyphIndex:] + 105

17 com.apple.UIFoundation 0x00007fffaa8093cb -[NSATSTypesetter layoutGlyphsInLayoutManager:startingAtGlyphIndex:maxNumberOfLineFragments:nextG lyphIndex:] + 587

18 com.apple.UIFoundation 0x00007fffaa6e8683 -[NSLayoutManager textStorage:edited:range:changeInLength:invalidatedRange:] + 358

19 com.apple.AppKit 0x00007fff95632b18 -[NSTextView(NSSharing) setTypingAttributes:] + 843

20 com.apple.Photos 0x00000001017c9a22 -[IPXEditableTextField customFieldEditor] + 86

21 com.apple.Photos 0x0000000101487e7b -[IPXMainWindowController windowWillReturnFieldEditor:toObject:] + 66

22 com.apple.AppKit 0x00007fff955aece6 -[NSWindow fieldEditor:forObject:] + 487

23 com.apple.AppKit 0x00007fff955a3a43 -[NSControl currentEditor] + 50

24 com.apple.AppKit 0x00007fff95e28fd7 -[NSWindow(NSWindowAccessibility) _accessibilityViewCorrectedForFieldEditor:] + 203

25 com.apple.AppKit 0x00007fff95e2926c -[NSWindow(NSWindowAccessibility) accessibilityFocusedUIElement] + 108

26 com.apple.AppKit 0x00007fff956186d3 NSAccessibilityHandleFocusChangedForce + 179

27 com.apple.AppKit 0x00007fff95663032 -[NSSegmentedCell setSelectedSegment:] + 403

28 com.apple.AppKit 0x00007fff957adcf6 -[NSSegmentedCell selectSegmentWithTag:] + 101

29 com.apple.AppKit 0x00007fff9607afa1 -[NSTextTouchBarItemController setSelectedAttributesWithEnumrator:] + 1288

30 com.apple.AppKit 0x00007fff95ed64be -[NSTextView(NSTextView_TouchBar_API) updateTextTouchBarItems] + 119

31 com.apple.AppKit 0x00007fff95633693 -[NSTextView updateFontPanel] + 1916

32 com.apple.AppKit 0x00007fff95632b2c -[NSTextView(NSSharing) setTypingAttributes:] + 863

33 com.apple.Photos 0x00000001017c9a22 -[IPXEditableTextField customFieldEditor] + 86

34 com.apple.Photos 0x0000000101487e7b -[IPXMainWindowController windowWillReturnFieldEditor:toObject:] + 66

35 com.apple.AppKit 0x00007fff955aece6 -[NSWindow fieldEditor:forObject:] + 487

36 com.apple.AppKit 0x00007fff955a3a43 -[NSControl currentEditor] + 50

37 com.apple.AppKit 0x00007fff95e28fd7 -[NSWindow(NSWindowAccessibility) _accessibilityViewCorrectedForFieldEditor:] + 203

38 com.apple.AppKit 0x00007fff95e2926c -[NSWindow(NSWindowAccessibility) accessibilityFocusedUIElement] + 108

39 com.apple.AppKit 0x00007fff956186d3 NSAccessibilityHandleFocusChangedForce + 179

40 com.apple.AppKit 0x00007fff95663032 -[NSSegmentedCell setSelectedSegment:] + 403

41 com.apple.AppKit 0x00007fff957adcf6 -[NSSegmentedCell selectSegmentWithTag:] + 101

42 com.apple.AppKit 0x00007fff9607afa1 -[NSTextTouchBarItemController setSelectedAttributesWithEnumrator:] + 1288

43 com.apple.AppKit 0x00007fff95ed64be -[NSTextView(NSTextView_TouchBar_API) updateTextTouchBarItems] + 119

44 com.apple.AppKit 0x00007fff95633693 -[NSTextView updateFontPanel] + 1916

45 com.apple.AppKit 0x00007fff95632b2c -[NSTextView(NSSharing) setTypingAttributes:] + 863

46 com.apple.Photos 0x00000001017c9a22 -[IPXEditableTextField customFieldEditor] + 86

47 com.apple.Photos 0x0000000101487e7b -[IPXMainWindowController windowWillReturnFieldEditor:toObject:] + 66

48 com.apple.AppKit 0x00007fff955aece6 -[NSWindow fieldEditor:forObject:] + 487

49 com.apple.AppKit 0x00007fff955a3a43 -[NSControl currentEditor] + 50

50 com.apple.AppKit 0x00007fff95e28fd7 -[NSWindow(NSWindowAccessibility) _accessibilityViewCorrectedForFieldEditor:] + 203

51 com.apple.AppKit 0x00007fff95e2926c -[NSWindow(NSWindowAccessibility) accessibilityFocusedUIElement] + 108

52 com.apple.AppKit 0x00007fff956186d3 NSAccessibilityHandleFocusChangedForce + 179

53 com.apple.AppKit 0x00007fff95663032 -[NSSegmentedCell setSelectedSegment:] + 403

54 com.apple.AppKit 0x00007fff957adcf6 -[NSSegmentedCell selectSegmentWithTag:] + 101

55 com.apple.AppKit 0x00007fff9607afa1 -[NSTextTouchBarItemController setSelectedAttributesWithEnumrator:] + 1288

56 com.apple.AppKit 0x00007fff95ed64be -[NSTextView(NSTextView_TouchBar_API) updateTextTouchBarItems] + 119

57 com.apple.AppKit 0x00007fff95633693 -[NSTextView updateFontPanel] + 1916

58 com.apple.AppKit 0x00007fff95632b2c -[NSTextView(NSSharing) setTypingAttributes:] + 863

59 com.apple.Photos 0x00000001017c9a22 -[IPXEditableTextField customFieldEditor] + 86

60 com.apple.Photos 0x0000000101487e7b -[IPXMainWindowController windowWillReturnFieldEditor:toObject:] + 66

61 com.apple.AppKit 0x00007fff955aece6 -[NSWindow fieldEditor:forObject:] + 487

62 com.apple.AppKit 0x00007fff955a3a43 -[NSControl currentEditor] + 50

63 com.apple.AppKit 0x00007fff95e28fd7 -[NSWindow(NSWindowAccessibility) _accessibilityViewCorrectedForFieldEditor:] + 203

As always, I appreciate your help and your time.

64 com.apple.AppKit 0x00007fff95e2926c -[NSWindow(NSWindowAccessibility) accessibilityFocusedUIElement] + 108

65 com.apple.AppKit 0x00007fff956186d3 NSAccessibilityHandleFocusChangedForce + 179

66 com.apple.AppKit 0x00007fff95663032 -[NSSegmentedCell setSelectedSegment:] + 403

67 com.apple.AppKit 0x00007fff957adcf6 -[NSSegmentedCell selectSegmentWithTag:] + 101

68 com.apple.AppKit 0x00007fff9607afa1 -[NSTextTouchBarItemController setSelectedAttributesWithEnumrator:] + 1288

69 com.apple.AppKit 0x00007fff95ed64be -[NSTextView(NSTextView_TouchBar_API) updateTextTouchBarItems] + 119

70 com.apple.AppKit 0x00007fff95633693 -[NSTextView updateFontPanel] + 1916

71 com.apple.AppKit 0x00007fff95632b2c -[NSTextView(NSSharing) setTypingAttributes:] + 863

72 com.apple.Photos 0x00000001017c9a22 -[IPXEditableTextField customFieldEditor] + 86

73 com.apple.Photos 0x0000000101487e7b -[IPXMainWindowController windowWillReturnFieldEditor:toObject:] + 66

74 com.apple.AppKit 0x00007fff955aece6 -[NSWindow fieldEditor:forObject:] + 487

75 com.apple.AppKit 0x00007fff955a3a43 -[NSControl currentEditor] + 50

76 com.apple.AppKit 0x00007fff95e28fd7 -[NSWindow(NSWindowAccessibility) _accessibilityViewCorrectedForFieldEditor:] + 203

KShortmar Author

Level 1

8 points

May 2, 2018 1:19 PM in response to léonie

Hi again. Just an FYI -- I did call Apple Support because I do have Apple Care. The recommendation from Adrian was to either upgrade to High Sierra or to reinstall the OS. I'm hesitant to do either. It appears that High Sierra comes with its own set of Photos issues. And I guess I'm not convinced that resintalling the OS will fix what appears to be a user-specific problem. I mean -- aren't my husband and I using the same version of Photos and the same version of the OS while on the same machine? I'm not trying to be difficult or to challenge anyone. I'm just trying to be sure that I won't make the situation worse, and that I understand what I'm doing. If I do go down this OS reload path, it won't be for a couple weeks. I'm traveling and I need my computer so no changes until after I get back. Worry? Me? Ya think?

As for Etrecheck, I have googled and can't find any examples of the software causing issues, stealing my identity, hacking into my bank account, or infecting my MAC. :-) I doubt you'd recommend it if it was problematic. So I will probably do this install tomorrow or Friday. I will post when I have an update. In the meantime, I am using the workaround provided by léonie and have been able to add titles to my photos with the Get Info option. Again, thank you both for your interest and your support. It is greatly appreciated.

léonie

Level 10

200,639 points

May 1, 2018 7:20 AM in response to KShortmar

Make a backup, before you reinstall.

KShortmar Author

Level 1

8 points

Apr 29, 2018 12:10 PM in response to léonie

Thank you for the response. I will post part of the error log generated when Photos explodes. I will have to wait until tomorrow (no time today, unfortunately) to further analyze the apps that start for me and not my husband upon login, although I appreciate the guidance. I will troubleshoot further. For now, here's part of the error log when "Photos quit unexpectedly":

Process: Photos [37319]

Path: /Applications/Photos.app/Contents/MacOS/Photos

Identifier: com.apple.Photos

Version: 2.0 (3161.4.140)

Build Info: PhotoApp-3161004140000000~1

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Photos [37319]

User ID: 501

Date/Time: 2018-04-28 18:22:27.609 -0400

OS Version: Mac OS X 10.12.6 (16G1314)

Report Version: 12

Anonymous UUID: A375613C-440B-4FD4-4B00-2637F6E43CCD

Sleep/Wake UUID: E55D522E-9FB3-4230-A0E3-EA88846150FE

Time Awake Since Boot: 650000 seconds

Time Since Wake: 45000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff565a0fd8

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Regions Near 0x7fff565a0fd8:

MALLOC_SMALL 00007f8d16800000-00007f8d18800000 [ 32.0M] rw-/rwx SM=PRV

--> STACK GUARD 00007fff52da1000-00007fff565a1000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0

Stack 00007fff565a1000-00007fff56da1000 [ 8192K] rw-/rwx SM=PRV thread 0

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libobjc.A.dylib 0x00007fffad57df97 lookUpImpOrForward + 44

1 libobjc.A.dylib 0x00007fffad5826b5 lookUpImpOrNil + 20

2 libobjc.A.dylib 0x00007fffad582694 class_getMethodImplementation + 40

3 com.apple.Foundation 0x00007fff9a0f2965 _NSKVONotifyingOriginalClassForIsa + 21

4 com.apple.Foundation 0x00007fff9a13194a NSKVOClass + 32

5 com.apple.UIFoundation 0x00007fffab37ae4d -[NSTextContainer textView] + 39

6 com.apple.UIFoundation 0x00007fffab43cbd1 -[NSLayoutManager(NSPrivate) _resizeTextViewForTextContainer:] + 142

7 com.apple.UIFoundation 0x00007fffab43ca04 -[NSLayoutManager(NSPrivate) _recalculateUsageForTextContainerAtIndex:] + 2757

8 com.apple.UIFoundation 0x00007fffab43ca74 -[NSLayoutManager(NSPrivate) _validatedStoredUsageForTextContainerAtIndex:] + 82

9 com.apple.UIFoundation 0x00007fffab352207 -[NSLayoutManager usedRectForTextContainer:] + 122

10 com.apple.AppKit 0x00007fff962a0309 -[NSTextView textContainerOrigin] + 258

11 com.apple.UIFoundation 0x00007fffab34f615 -[NSLayoutManager _primitiveInvalidateDisplayForGlyphRange:] + 4381

12 com.apple.UIFoundation 0x00007fffab35025c -[NSLayoutManager invalidateDisplayForCharacterRange:] + 458

13 com.apple.UIFoundation 0x00007fffab45576f -[NSLayoutManager(NSPrivate) _setExtraLineFragmentRect:usedRect:textContainer:] + 505

14 com.apple.UIFoundation 0x00007fffab3517f4 -[NSLayoutManager setExtraLineFragmentRect:usedRect:textContainer:] + 92

15 com.apple.UIFoundation 0x00007fffab3bc1f6 -[NSTypesetter _layoutGlyphsInLayoutManager:startingAtGlyphIndex:maxNumberOfLineFragments:maxC haracterIndex:nextGlyphIndex:nextCharacterIndex:] + 9408

16 com.apple.UIFoundation 0x00007fffab3bc305 -[NSTypesetter layoutGlyphsInLayoutManager:startingAtGlyphIndex:maxNumberOfLineFragments:nextG lyphIndex:] + 105

17 com.apple.UIFoundation 0x00007fffab4713cb -[NSATSTypesetter layoutGlyphsInLayoutManager:startingAtGlyphIndex:maxNumberOfLineFragments:nextG lyphIndex:] + 587

18 com.apple.UIFoundation 0x00007fffab350683 -[NSLayoutManager textStorage:edited:range:changeInLength:invalidatedRange:] + 358

19 com.apple.AppKit 0x00007fff9629ab18 -[NSTextView(NSSharing) setTypingAttributes:] + 843

20 com.apple.Photos 0x00000001091a7a22 -[IPXEditableTextField customFieldEditor] + 86

21 com.apple.Photos 0x0000000108e65e7b -[IPXMainWindowController windowWillReturnFieldEditor:toObject:] + 66

22 com.apple.AppKit 0x00007fff96216ce6 -[NSWindow fieldEditor:forObject:] + 487

23 com.apple.AppKit 0x00007fff9620ba43 -[NSControl currentEditor] + 50

24 com.apple.AppKit 0x00007fff96a90fd7 -[NSWindow(NSWindowAccessibility) _accessibilityViewCorrectedForFieldEditor:] + 203

25 com.apple.AppKit 0x00007fff96a9126c -[NSWindow(NSWindowAccessibility) accessibilityFocusedUIElement] + 108

26 com.apple.AppKit 0x00007fff962806d3 NSAccessibilityHandleFocusChangedForce + 179

27 com.apple.AppKit 0x00007fff962cb032 -[NSSegmentedCell setSelectedSegment:] + 403

28 com.apple.AppKit 0x00007fff96415cf6 -[NSSegmentedCell selectSegmentWithTag:] + 101

29 com.apple.AppKit 0x00007fff96ce2fa1 -[NSTextTouchBarItemController setSelectedAttributesWithEnumrator:] + 1288

30 com.apple.AppKit 0x00007fff96b3e4be -[NSTextView(NSTextView_TouchBar_API) updateTextTouchBarItems] + 119

31 com.apple.AppKit 0x00007fff9629b693 -[NSTextView updateFontPanel] + 1916

32 com.apple.AppKit 0x00007fff9629ab2c -[NSTextView(NSSharing) setTypingAttributes:] + 863

33 com.apple.Photos 0x00000001091a7a22 -[IPXEditableTextField customFieldEditor] + 86

34 com.apple.Photos 0x0000000108e65e7b -[IPXMainWindowController windowWillReturnFieldEditor:toObject:] + 66

35 com.apple.AppKit 0x00007fff96216ce6 -[NSWindow fieldEditor:forObject:] + 487

36 com.apple.AppKit 0x00007fff9620ba43 -[NSControl currentEditor] + 50

37 com.apple.AppKit 0x00007fff96a90fd7 -[NSWindow(NSWindowAccessibility) _accessibilityViewCorrectedForFieldEditor:] + 203

38 com.apple.AppKit 0x00007fff96a9126c -[NSWindow(NSWindowAccessibility) accessibilityFocusedUIElement] + 108

39 com.apple.AppKit 0x00007fff962806d3 NSAccessibilityHandleFocusChangedForce + 179

40 com.apple.AppKit 0x00007fff962cb032 -[NSSegmentedCell setSelectedSegment:] + 403

41 com.apple.AppKit 0x00007fff96415cf6 -[NSSegmentedCell selectSegmentWithTag:] + 101

42 com.apple.AppKit 0x00007fff96ce2fa1 -[NSTextTouchBarItemController setSelectedAttributesWithEnumrator:] + 1288

43 com.apple.AppKit 0x00007fff96b3e4be -[NSTextView(NSTextView_TouchBar_API) updateTextTouchBarItems] + 119

44 com.apple.AppKit 0x00007fff9629b693 -[NSTextView updateFontPanel] + 1916

45 com.apple.AppKit 0x00007fff9629ab2c -[NSTextView(NSSharing) setTypingAttributes:] + 863

46 com.apple.Photos 0x00000001091a7a22 -[IPXEditableTextField customFieldEditor] + 86

47 com.apple.Photos 0x0000000108e65e7b -[IPXMainWindowController windowWillReturnFieldEditor:toObject:] + 66

48 com.apple.AppKit 0x00007fff96216ce6 -[NSWindow fieldEditor:forObject:] + 487

49 com.apple.AppKit 0x00007fff9620ba43 -[NSControl currentEditor] + 50

50 com.apple.AppKit 0x00007fff96a90fd7 -[NSWindow(NSWindowAccessibility) _accessibilityViewCorrectedForFieldEditor:] + 203

51 com.apple.AppKit 0x00007fff96a9126c -[NSWindow(NSWindowAccessibility) accessibilityFocusedUIElement] + 108

52 com.apple.AppKit 0x00007fff962806d3 NSAccessibilityHandleFocusChangedForce + 179

53 com.apple.AppKit 0x00007fff962cb032 -[NSSegmentedCell setSelectedSegment:] + 403

54 com.apple.AppKit 0x00007fff96415cf6 -[NSSegmentedCell selectSegmentWithTag:] + 101

55 com.apple.AppKit 0x00007fff96ce2fa1 -[NSTextTouchBarItemController setSelectedAttributesWithEnumrator:] + 1288

56 com.apple.AppKit 0x00007fff96b3e4be -[NSTextView(NSTextView_TouchBar_API) updateTextTouchBarItems] + 119

57 com.apple.AppKit 0x00007fff9629b693 -[NSTextView updateFontPanel] + 1916

58 com.apple.AppKit 0x00007fff9629ab2c -[NSTextView(NSSharing) setTypingAttributes:] + 863

59 com.apple.Photos 0x00000001091a7a22 -[IPXEditableTextField customFieldEditor] + 86

60 com.apple.Photos 0x0000000108e65e7b -[IPXMainWindowController windowWillReturnFieldEditor:toObject:] + 66

61 com.apple.AppKit 0x00007fff96216ce6 -[NSWindow fieldEditor:forObject:] + 487

62 com.apple.AppKit 0x00007fff9620ba43 -[NSControl currentEditor] + 50

63 com.apple.AppKit 0x00007fff96a90fd7 -[NSWindow(NSWindowAccessibility) _accessibilityViewCorrectedForFieldEditor:] + 203

64 com.apple.AppKit 0x00007fff96a9126c -[NSWindow(NSWindowAccessibility) accessibilityFocusedUIElement] + 108

65 com.apple.AppKit 0x00007fff962806d3 NSAccessibilityHandleFocusChangedForce + 179

66 com.apple.AppKit 0x00007fff962cb032 -[NSSegmentedCell setSelectedSegment:] + 403

67 com.apple.AppKit 0x00007fff96415cf6 -[NSSegmentedCell selectSegmentWithTag:] + 101

68 com.apple.AppKit 0x00007fff96ce2fa1 -[NSTextTouchBarItemController setSelectedAttributesWithEnumrator:] + 1288

69 com.apple.AppKit 0x00007fff96b3e4be -[NSTextView(NSTextView_TouchBar_API) updateTextTouchBarItems] + 119

70 com.apple.AppKit 0x00007fff9629b693 -[NSTextView updateFontPanel] + 1916

71 com.apple.AppKit 0x00007fff9629ab2c -[NSTextView(NSSharing) setTypingAttributes:] + 863

72 com.apple.Photos 0x00000001091a7a22 -[IPXEditableTextField customFieldEditor] + 86

73 com.apple.Photos 0x0000000108e65e7b -[IPXMainWindowController windowWillReturnFieldEditor:toObject:] + 66

74 com.apple.AppKit 0x00007fff96216ce6 -[NSWindow fieldEditor:forObject:] + 487

75 com.apple.AppKit 0x00007fff9620ba43 -[NSControl currentEditor] + 50

76 com.apple.AppKit 0x00007fff96a90fd7 -[NSWindow(NSWindowAccessibility) _accessibilityViewCorrectedForFieldEditor:] + 203

KShortmar Author

Level 1

8 points

May 1, 2018 5:34 AM in response to KShortmar

Also, you had asked if I use any specific tools/apps that my husband doesn't use, re: Photos doesn't crash under my husband's account. My husband never uses my computer. His account is set up on my computer but he never logs. As for me, I use Microsoft Word for editing and such. I don't really do anything elaborate on my computer -- Quicken, MS Office, Safari, Firefox, FileMaker Pro, Time Machine, Printing. All of these apps are available under my husband's account. I do use a Garmin but mostly from my iPhone. I connect it to the computer to charge it but not to sync it. This app isn't configured under my husband's account but the software is on the hard drive. I shut off all apps and restarted my computer so that nothing would run on boot up / login but that didn't seem to matter. Photos still crashed even if it was the first app that I launched. I can't think of anything specific that I downloaded from the Internet recently (remember, this Photos problem started late February timeframe), although my memory could be failing me!

Thank you for your time.

KShortmar Author

Level 1

8 points

May 1, 2018 5:45 AM in response to léonie

The crash occurs as soon as I click under a picture. The click should create a text box that then allows me to input text. So I never input any text. I don't even see the text box bc Photos crashes. Under my hubby's account, I click under a picture, a box is created and I type. But for my account, I don't even have a chance to type a character, nor do I see the text box before the crash. Click then crash.

I am not working on a photo book. I created photo albums when I want to group specific photos. I will import photos from my phone, camera or desktop then create a photo album. Then move the pictures to that album. Then title/caption the photos. Fairly basic stuff I would think. I have no trouble importing or creating albums. I can add photos to existing albums. I just can't title/caption them.

I'll consider reinstalling the system. Sounds a wee bit scary.

Thank you again for your time and expertise.

KShortmar Author

Level 1

8 points

May 1, 2018 11:20 AM in response to Old Toad

Hi. I have repaired the library many many times and that didn't fix the problem, unfortunately. I have also used a different user account (my husband) on my library and the problem doesn't exist when using my husband's account on that same library (copied to his home directory/Pictures). I have used my account and created new libraries but the problem exists with those new libraries. I have also used my account on a different computer and created a new library without issue. So it seems to me that the problem is with my account, on my computer, and not the photo library. I am not using iCloud. My photos are local. Thank you for your time.

KShortmar Author

Level 1

8 points

May 4, 2018 10:40 AM in response to KShortmar

As for the LaCie Desktop Manager, it appears to start on login. But it's not working correctly, I don't believe. It says "No Lacie Desktop Manger compliant device found" and yet I do have an external hard drive that is LaCie. It's connected thru a hub but I wouldn't think that would be an issue. It appears I can uninstall it, or try to uninstall because I do see that option. Not sure if it will work but I can try if that seems wise.

Old Toad

Level 10

215,706 points

Apr 30, 2018 2:09 PM in response to léonie

KShortmar Author

Level 1

8 points

May 4, 2018 4:49 AM in response to léonie

I have installed Etrecheck and run two reports from my computer -- one from my id and one from my husband's id. What is the best way to get these reports to you? Each is 7 pages long. Thank you!

léonie

Level 10

200,639 points

Apr 29, 2018 12:56 PM in response to KShortmar

The crashlog does unfortunately not give a new clue. It confirms that the error occurs, when you write text into a textfield. Photos crashes when computing the size of the text. That should not happen. Photos should handle this gracefully, without crashing.

But, suddenly, after an album created in Jan 2018 (which is titled), I can no longer add a title. As soon as I click under the picture to create a title, Photos explodes. If I try to edit albums that I used to be able to edit, Photos explodes.

You are trying to click below the picture - does Photos also crash if you open the Info panel for a photo and try to write the text into the title field of the Info panel?

Have you already tried to trash the Photos preferences?

To delete the Photos preferences files:

Quit Photos, if it is running.
Open your user library in your home folder:

Delete the complete folder ~/Library/Containers/com.apple.Photos/ and restart the Mac, then try again.Your user library may still be hidden.

To reveal the hidden User Library:
- Bring the Finder forward by clicking on the Desktop or the Finder icon in the Dock.
- Select your user/home folder (with the house icon in the Finder sidebar)
- With that Finder window as the front window, press the key combination ⌘J to bring up the View options.
- In the View options panel enable ’Show Library Folder’. That will make your user library folder visible in your Home folder, if it is still hidden.
- Open your Home folder, then the Library folder, then Containers.
Move the complete folder ~/Library/Containers/com.apple.Photos to your desktop. Move the entire folder, not just the contents.
While you are about it, delete also ~/Library/Preferences/com.apple.Photos.plist

Restart the Mac and try again.

After you deleted the ~/Library/Containers/com.apple.Photos/ and preferences, Photos will not remember the location of the library and the preferences you set. You will have to select the library in your Pictures folder and double click it to launch Photos on your library.

léonie

Level 10

200,639 points

May 1, 2018 5:35 AM in response to KShortmar

Does the crash depend on the text you are trying to enter? are you trying to enter any ethnic characters, like "Umlaute"? are you entering very long titles?

I am still not sure what you meant by "albums" in your first post:

But, suddenly, after an album created in Jan 2018 (which is titled), I can no longer add a title. As soon as I click under the picture to create a title, Photos explodes. If I try to edit albums that I used to be able to edit, Photos explodes.

Have you been working on a photo book or are you asking about standard albums - just collections of photos?

If the problem are book projects, I would upgrade to High Sierra to profit from the bug fixes.

Several users had problems with adding text to book pages in the earlier versions of Photos.

Or at least reinstall the system by booting into Recovery and reinstall the complete system. The will give better results than just adding incremental updates to the current installation. Make a current backup before you do that. https://support.apple.com/en-us/HT201314

léonie

Level 10

200,639 points

May 4, 2018 9:54 AM in response to KShortmar

Are you using the LaCieDesktopManager in any way? Third party software for external drives is frequently a problem.

The Norton Security software might also be a problem, but I would expect the trouble primarily when using the network.

KShortmar Author

Level 1

8 points

May 4, 2018 10:27 AM in response to KShortmar

Here's is my husband's account's report (and thank you for your time and expertise):

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-05-04 07:33:26

Download EtreCheck from https://etrecheck.com

Runtime: 2:28

Performance: Excellent

Problem: Apps are crashing

Description:

Photos crashes when I try to input text as a title to a picture. I never see the text box. As soon as I cli Photos crashes. This doesn’t occur for my husband when he logins into my computer. Happens on m Same Photos app. Same computer. Occurs for different photo libraries as well so it’ doesn’t appear t I have repaired library.

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (15-inch, 2017)

MacBook Pro Model: MacBookPro14,3

1 2.9 GHz Intel Core i7 (i7-7820HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0 - 8 GB LPDDR3 2133 ok

BANK 1/DIMM0 - 8 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 3

Video Information:

Intel HD Graphics 630 - VRAM: 1536 MB

Radeon Pro 560 - VRAM: 4096 MB

Color LCD 3360 x 2100

VE248 1920 x 1080 @ 60 Hz

Drives:

disk0 - APPLE SSD SM1024L 1.00 TB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI () [EFI] 315 MB

disk0s2 () [Core Storage Container] 999.59 GB

disk1 - Macintosh HD (Journaled HFS+) 999.23 GB

disk0s3 - Recovery HD (HFS+) [Recovery] 650 MB

disk2 - Seagate BUP Slim BK 2.00 TB

External USB 5 Gbit/s

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - T**************************e (Journaled HFS+) 2.00 TB

disk3 - LaCie Rugged USB3-FW 1.00 TB

External USB 480 Mbit/s

disk3s1 - S***********a (Journaled HFS+) 800.16 GB

disk3s2 - S*******S (MS-DOS FAT32) 199.99 GB

Mounted Volumes:

disk1 - Macintosh HD 999.23 GB (742.06 GB free)

Journaled HFS+

Mount point: /

disk2s2 - T**************************e 2.00 TB (1.44 TB free)

Journaled HFS+

Mount point: /Volumes/T**************************e

disk3s1 - S***********a 800.16 GB (760.03 GB free)

Journaled HFS+

Mount point: /Volumes/S***********a

disk3s2 - S*******S 199.99 GB (189.30 GB free)

MS-DOS FAT32

Mount point: /Volumes/S*******S

Network:

Interface lpss-serial1: LPSS Serial Adapter (1)

Interface lpss-serial2: LPSS Serial Adapter (2)

Interface en5: iBridge

One IPv6 address

Interface en7: iPhone

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

Interface bridge0: Thunderbolt Bridge 2

System Software:

macOS Sierra 10.12.6 (16G1314)

Time since boot: About 3 days

System Load: 1.56 (1 min ago) 1.41 (5 min ago) 1.49 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist

Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOC Generator

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

129 32-bit apps

Kernel Extensions:

/Library/Extensions

[Loaded] SymXIPS.kext (Symantec, 8.1 - SDK 10.10)

[Loaded] SymInternetSecurity.kext (Symantec, 6.7.1 - SDK 10.11)

[Loaded] SymIPS.kext (Symantec, 6.7.1 - SDK 10.11)

[Loaded] NortonForMac.kext (Symantec, 6.7.1 - SDK 10.11)

/System/Library/Extensions

[Loaded] LaCieScsiType00.kext (1.9.1 - SDK 10.5)

[Not Loaded] FitbitUSBCable.kext (Fitbit, Inc., 1.0 - SDK 10.11)

System Launch Agents:

[Not Loaded]	6 Apple tasks
[Loaded]	181 Apple tasks
[Running]	98 Apple tasks

System Launch Daemons:

[Not Loaded]	41 Apple tasks
[Loaded]	158 Apple tasks
[Running]	118 Apple tasks
[Other]	2 Apple tasks

Launch Agents:

[Running]	com.lacie.LaCieDesktopManagerAgent.plist (? 1d7977d3 - installed 2018-05-01)
[Loaded]	com.intego.backupassistant.agent.plist (? f2f62dfd - installed 2014-08-27)
[Running]	com.symantec.uiagent.application.NFM.plist (Symantec - installed 2018-01-18)
[Loaded]	com.symantec.errorreporter-periodicagent.NFM.plist (Symantec - installed 2018-01-25)
[Loaded]	com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2009-08-04)

Launch Daemons:

[Running]	com.symantec.symdaemon.NFM.plist (Symantec - installed 2018-01-18)
[Running]	com.symantec.deepsight-extractor.NFM.plist (Symantec - installed 2018-01-18)
[Running]	com.symantec.nfm.wps.plist (Symantec - installed 2018-01-18)
[Loaded]	com.lacie.LaCieDesktopManagerDaemon.plist (? f806c6ee - installed 2015-08-12)
[Loaded]	com.symantec.liveupdate.daemon.NFM.plist (Symantec - installed 2018-01-18)
[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-03-26)
[Loaded]	com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)
[Loaded]	com.symantec.UninstallerToolHelper.plist (Symantec - installed 2018-01-25)
[Running]	com.fitbit.galileod.plist (? 485714a8 - installed 2017-03-23)
[Loaded]	com.symantec.SymLUHelper.NFM.plist (Symantec - installed 2018-01-18)
[Running]	com.symantec.sharedsettings.NFM.plist (Symantec - installed 2018-01-18)
[Running]	com.intego.BackupAssistant.daemon.plist (? f4eb85c2 - installed 2014-08-27)
[Other]	com.symantec.errorreporter-periodic.NFM.plist (Symantec - installed 2018-01-25)

User Login Items:

Garmin Express Service Application (Garmin International - installed 2018-03-04)

(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

Internet Plug-ins:

Google Earth Web Plug-in: 6.0 (installed 2011-05-17)

OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-21)

Flip4Mac WMV Plugin: 2.3.2.6 (installed 2010-02-19)

Silverlight: 3.0.50106.0 (installed 2010-05-22)

FlashPlayer-10.6: 29.0.0.140 (installed 2018-04-12)

QuickTime Plugin: 7.7.3 (installed 2018-04-01)

Flash Player: 29.0.0.140 (installed 2018-04-12)

iPhotoPhotocast: 6.0 (installed 2007-04-05)

SharePointBrowserPlugin: 14.0.0 (installed 2010-08-25)

AdobePDFViewer: 9.5.5 (installed 2013-05-17)

CANONiMAGEGATEWAYDL: 2.1.0.1 (installed 2006-04-20)

CANONiMAGEGATEWAYLI: 2.1.0.1 (installed 2006-04-20)

JavaAppletPlugin: 15.0.1 (installed 2012-03-15)

3rd Party Preference Panes:

Flash Player (installed 2018-03-26)

Flip4Mac WMV (installed 2010-02-19)

FUSE for OS X (OSXFUSE) (installed 2014-09-15)

Iomega Active Delivery (installed 2003-02-22)

Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.23 GB - Disk used: 257.17 GB

S***********a: Disk size: 800.16 GB - Disk used: 40.14 GB

Destinations:

D******e [Local]

Total size: 999.86 GB

Total number of backups: 70

Oldest backup: 2016-08-24 21:55:07

Last backup: 2018-05-03 16:32:11

T**************************e [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 55

Oldest backup: 2018-02-10 14:58:02

Last backup: 2018-05-04 07:01:59

Top Processes by CPU:

Process (count)	Source	% of CPU
mdworker (18)	Apple	22
SymDaemon	Symantec	12
mds	Apple	8
WindowServer	Apple	6
trustd (4)	Apple	1

Top Processes by Memory:

Process (count)	Source	RAM usage
kernel_task	Apple	1.48 GB
com.apple.SpeechRecognitionCore.speechrecognitiond	Apple	968 MB
SymDaemon	Symantec	708 MB
mdworker (18)	Apple	483 MB
NFMWps	Symantec	354 MB

Top Processes by Network Use:

Process	Source	Input	Output
mDNSResponder	Apple	15 MB	1 MB
biometrickitd	Apple	1 MB	367 KB
apsd	Apple	253 KB	364 KB
netbiosd	Apple	240 KB	8 KB
ntpd	Apple	26 KB	26 KB

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
WindowServer	Apple	4
SymDaemon	Symantec	3
launchd	Apple	1
LDM	0
NFMWps	Symantec	0

Virtual Memory Information:

Available RAM	8.54 GB
Free RAM	3.56 GB
Used RAM	7.46 GB
Cached files	4.98 GB
Swap Used	127 MB

Diagnostics Information (past 7 days):

2018-05-03 06:20:44 com.apple.WebKit.WebContent CPU (2 times)

2018-05-01 15:25:21 com.apple.SpeechRecognitionCore.speechrecognitiond CPU (7 times)

2018-05-01 08:46:14 backupd CPU (4 times)

2018-05-01 07:58:31 Acrobat Distiller.app Crash (once)

dyld: launch, loading dependent libraries

2018-05-01 07:52:17 SymDaemon CPU (5 times)

2018-05-01 07:23:14 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-04-28 19:53:30 Finder.app CPU (once)

End of report

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Photos Crashes When Adding Titles