VPN Connection authentication popup

I encountered this problem when i installed the Nord VPN app on my mac. To fix it I when to System Preferences > Network then removed Nord VPN from the left column by clicking the minus button at the bottom. I then restarted my machine and the relentless pop up has disappeared. I had to set up my Nord VPN app again after this. No telling if the bug will reappear in the future, but it seems fine for now.

Fully ant-virus protected.

No positive benefits are produced by running third-party so-called Anti-Virus in your already well-protected premium quality Macintosh.

MANY problems posted in these forums are directly CAUSED by running such junkware, and are immediately resolved by proper removal of that useless resource-hogging baggage.

You can test this theory easily by restarting is Safe Mode (hold Shift at Startup). Safe Mode does a five-minute disk check, then starts up with no third-party extensions loaded. it also does not load display acceleration, so screen update will be wonky and slow.

Works great in Safe Mode, but not in regular mode, implicates your third-party extensions.

I just started getting the same pop up and I cannot connect to the internet because of it. Is there anyway to clear this? I also have Bitdefender so I thought I had pretty good protection. Any help would be greatly appreciated

I have the same problem on our MacBook Pro and occurred after a fresh installation of NordVPN. Laptop is crippled until I login to Keychain access every time the computer is logged into. Partial solution thus far is:

1. neagent prompts for Keychain password to store confidential information from NordVPN in my keychain. Correct password is added, but is not accepted. Subsequently pressing 'deny' results in VPN connection pop-up appearing and not disappearing.

2. I open Keychain Access, I click the open padlock to lock, re-click padlock to unlock, and then add keychain password when prompted (which is accepted).

3. I am then reprompted by neagent for my Keychain password for NordVPN and this is now accepted.

Unfortunately I have to go through this every time I re-login, but at least it is allowing VPN conection and removal of popups.

I also have Bitdefender so I thought I had pretty good protection.

MacOS protects itself VERY well against spontaneous attacks. It don't need no BitDefender to do that.

But only your vigilance can protect you from malware that uses "Trojan Horse" tactics to fool you into getting it installed.

For a quick check, any Users here use MalwareBytes to Scan, but far fewer suggest you leave it active at all times.

Also, etrecheck provides a lot of malware detection, and also reports on performances issues as well.

User Tip: Using Etrecheck

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I had same problem on my Mac after installing Mojave. I have NordVPN subscription. And my NordVPN app was NordVPN IKE from iTunes (AppStore}.

i couldn’t find a solution and contacted to NordVPN. They helped me and the problem solved.

1. they told me below but it didn’t work for me

Please follow these steps to reset your Mac OS X keychain passwords:

1. Shutdown application.

2. Open Keychain Access application (part of OSX and MacOS).

3. Select the "All items" category in the lower left corner of the screen.

4. Find the NordVPN entry and entries with com.nordvpn....-apple.HockeySDK.

5. Right-click and delete them from the keychain.

6. Close Keychain Access and restart the NordVPN application. You will be prompted to log in again. After re-entering credentials and selecting to connect - a Neagent window would prompt. It requires entering Mac user password. Make sure to select Always allow button. It would re-write the credentials, stored in the Keychain.

2. They told me uninstall NordVPN IKE and install OpenVPN

“try to install this version of our app to see if the issue would persists:

https://downloads.nordcdn.com/apps/macos/generic/NordVPN-OpenVPN/latest/NordVPN.pkg

It didn’t work.

3. They told me that Try our downgraded version, here's a link for that: https://downloads.nordcdn.com/apps/macos/generic/NordVPN-OpenVPN/3.4.0/NordVPN.pkg

Before that, uninstall the previous version, reboot device and try install it.

it WORKED!

Now i don’t have pop up issue and NordVPN works.

I have the same issue. I had since installing Nord VPN. I cannot get it undone, tried indeed everything. Someone out there who knows the solution?

You mention 'Ant-Virus' [sic, in your subject line]

cut-and-pasted from YOUR original post !

There is nothing these third-party so-called anti-Virus products do to protect you from trojan horse attacks -- by definition these are lapses in your vigilance that depend on your Assisting the criminals in installing malware.

I have also just experienced this issue for the first time. Have been using two different VPNs over the last 18 months with no issue, finally settling on one very reliable VPN over the last year - then suddenly this 'impassable' pop-up window, highly frustrating. I have emailed their very good tech support for some suggestions, let's see what they come up with. I would just add however that all the connection issues (which are normally that the VPN won't work straight away, until we've disconnected and reconnected) relate just to one particular family member's log in (not mine), which she only uses to play a game called Roblox. Anyone else had connection issues after/during playing this or a similar game ?

The only thing that worked for me was deleting all my VPN apps from the Applications folder, deleting the VPN connection from the Network settings, and restarting. I then reinstalled my VPN apps one by one and it's working for now...

Problem solved - it has to do with keychain access; this holds true for VPN Nord and similar providers - see this support website:

https://support.nordvpn.com/#/Connectivity/macOS/1124786242/What-is-Keychain.htm

I started to have this problem with my account but on the same computer, my son's account is working fine. It's very frustrating as I don't know what to do. I can't connect to internet.

Hello, I’ve got the same issue. There are no solutions posted here. Any thoughts on how to fix this?

Jim

I have the exact same problem. Got it "fixed" by uninstalling NordVPN then restarting, I then tried to reinstall NordVPN but that brought back the problem.