VPN Connection authentication popup

I keep getting this popup over everything if I'm connected to wifi, with no vpn connected. Goes off when not connected.

I've been onto my vpn provider but they can't help. I ran a prefs script that they suggested (see below), fully deleted other vpn software, and I've run everything in TechTool Pro 9.

When I run network diagnostics I get a weird result, as I am connected to the internet (browsing fine):

Also, and I don't know if these are related, but at the same time tht this problem started I can't connect to App Store, and ITunes won't quit or see my AppleTV 2. Mail is also misbehaving. All other non-Apple software running fine. Fully ant-virus protected. After six days of troubleshooting I'm at wits end.

I connect to web sites fine with Firefox. My ISP has confirmed no problems their side.

The script:

Last login: Thu May 3 10:16:24 on console

/Users/xxx/Downloads/removePrefsScript ; exit;

My-Mac:~ xxx$ /Users/xxx/Downloads/removePrefsScript ; exit;

logout

Saving session...

...copying shared history...

...saving history...truncating history files...

...completed.

Deleting expired sessions...none found.

[Process completed]

MacBook Pro with Retina display, macOS Sierra (10.12.6)

Posted on May 3, 2018 3:21 AM

Top-ranking reply

mabush3

Level 1

9 points

Posted on Oct 8, 2018 10:42 AM

I encountered this problem when i installed the Nord VPN app on my mac. To fix it I when to System Preferences > Network then removed Nord VPN from the left column by clicking the minus button at the bottom. I then restarted my machine and the relentless pop up has disappeared. I had to set up my Nord VPN app again after this. No telling if the bug will reappear in the future, but it seems fine for now.

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20 replies

Mejunda

Level 1

4 points

Jul 7, 2018 1:53 PM in response to jmattey

I have the same issue. I had since installing Nord VPN. I cannot get it undone, tried indeed everything. Someone out there who knows the solution?

jmattey

Level 1

13 points

Jul 7, 2018 7:26 PM in response to Mejunda

Not sure it’s NORD. I have it on another profile and not getting the issue. by chance have you tried another vpn software?

Jul 30, 2018 10:34 AM in response to MacBotswana88

Hi - just noticed your user name - are you in Africa by any chance ? Using Telkom as ISP ?? If so, me too (in SA). Do you think it could be a Telkom-caused issue ?

skylarmb

Level 1

4 points

Nov 5, 2018 10:55 AM in response to MacBotswana88

The only thing that worked for me was deleting all my VPN apps from the Applications folder, deleting the VPN connection from the Network settings, and restarting. I then reinstalled my VPN apps one by one and it's working for now...

Dec 8, 2018 5:15 PM in response to MacBotswana88

I had same problem on my Mac after installing Mojave. I have NordVPN subscription. And my NordVPN app was NordVPN IKE from iTunes (AppStore}.

i couldn’t find a solution and contacted to NordVPN. They helped me and the problem solved.

they told me below but it didn’t work for me

Please follow these steps to reset your Mac OS X keychain passwords:

1. Shutdown application.

2. Open Keychain Access application (part of OSX and MacOS).

3. Select the "All items" category in the lower left corner of the screen.

4. Find the NordVPN entry and entries with com.nordvpn....-apple.HockeySDK.

5. Right-click and delete them from the keychain.

6. Close Keychain Access and restart the NordVPN application. You will be prompted to log in again. After re-entering credentials and selecting to connect - a Neagent window would prompt. It requires entering Mac user password. Make sure to select Always allow button. It would re-write the credentials, stored in the Keychain.

2. They told me uninstall NordVPN IKE and install OpenVPN

“try to install this version of our app to see if the issue would persists:

https://downloads.nordcdn.com/apps/macos/generic/NordVPN-OpenVPN/latest/NordVPN.pkg

It didn’t work.

3. They told me that Try our downgraded version, here's a link for that: https://downloads.nordcdn.com/apps/macos/generic/NordVPN-OpenVPN/3.4.0/NordVPN.pkg

Before that, uninstall the previous version, reboot device and try install it.

it WORKED!

Now i don’t have pop up issue and NordVPN works.

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VPN Connection authentication popup