Poor performance on MBP 13" i5 500GB 2012 running macOS HS 10.13.4 Takes 10-15 minutes to open any new app and if more than 2 apps are open, the next one will crash the system. Need help interpreting Etrecheck report and advice. Thx.
My MBP has been so slow since I upgraded to High Sierra a few months ago. I've run Etrecheck, but I'm not sure what the next steps are as the major issues simply state the problem without offering a fix other than to upgrade my hard drive to an SSD. And if that's what I need to do, should I take it to the Apple store or is it something I can do myself? Many thanks for your help!
EtreCheck version:4.2.1 (4C020)
Report generated:2018-05-06 08:38:34
Download EtreCheck from https://etrecheck.com
Runtime:15:47
Performance:Poor
Problem:Beachballing
Major Issues:
Anything that appears on this list needs immediate attention.
Time Machine backup out-of-date- The last Time Machine backup is over 10 days old.
Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Upgradeable hard drive- This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.
Apps crashing- There have been numerous app crashes.
Apps with heavy CPU usage- There have been numerous cases of apps with heavy CPU usage.
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro Model: MacBookPro9,2
1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
4 GB RAMUpgradeable
BANK 0/DIMM0 - 2 GB DDR3 1600 ok
BANK 1/DIMM0 - 2 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 703
Video Information:
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800
Drives:
disk0 - APPLE HDD TOSHIBA MK5065GSXF 500.11 GB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 () [Core Storage Container] 499.25 GB
disk1 - Macintosh HD (Journaled HFS+) 498.89 GB
disk0s3 - Recovery HD () [Recovery] 650 MB
Mounted Volumes:
disk1 - Macintosh HD 498.89 GB (188.74 GB free)
Journaled HFS+
Mount point: /
Encrypted
Network:
Interface en0: Ethernet
Interface en4: iPhone
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 112.55 GB available
System Software:
macOS High Sierra 10.13.4 (17E199)
Time since boot: About 3 days
System Load: 1.63 (1 min ago) 1.52 (5 min ago) 1.77 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 208 Apple tasks |
| [Running] | 75 Apple tasks |
| [Other] | 2 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 35 Apple tasks |
| [Loaded] | 210 Apple tasks |
| [Running] | 89 Apple tasks |
Launch Agents:
| [Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-04-30) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-02-27) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-26) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-13) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13) |
| [Running] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-04-30) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-26) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06) |
User Launch Agents:
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-26) |
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-02-27) |
Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-26)
AdobePDFViewer: 18.011.20038 (installed 2018-02-26)
QuickTime Plugin: 7.7.3 (installed 2018-04-07)
AdobeAAMDetect: 3.0.0.0 (installed 2018-04-30)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 498.89 GB - Disk used: 310.15 GB
Destinations:
S*********************e [Local] (Last used)
Total size: 999.86 GB
Total number of backups: 3
Oldest backup: 2018-01-07 21:08:35
Last backup: 2018-01-07 22:29:17
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| soagent (2) | Apple | 77 |
| system_profiler (2) | Apple | 18 |
| kernel_task | Apple | 10 |
| trustd (5) | Apple | 8 |
| WindowServer | Apple | 5 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| soagent (4) | Apple | 1.04 GB |
| kernel_task | Apple | 639 MB |
| callservicesd (2) | Apple | 554 MB |
| Google Chrome Helper (27) | Google, Inc. | 268 MB |
| AddressBookSourceSync (3) | Apple | 231 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| mDNSResponder | Apple | 7 MB | 877 KB |
| netbiosd | Apple | 291 KB | 108 KB |
| apsd | Apple | 34 KB | 54 KB |
| cloudd | Apple | 16 KB | 1 KB |
| akd | Apple | 12 KB | 906 B |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| soagent (4) | Apple | 20 |
| WindowServer | Apple | 3 |
| AddressBookSourceSync (3) | Apple | 2 |
| Google Chrome Helper (27) | Google, Inc. | 2 |
| Adobe CEF Helper (5) | Adobe Systems, Inc. | 1 |
Virtual Memory Information:
| Available RAM | 347 MB |
| Free RAM | 18 MB |
| Used RAM | 3.66 GB |
| Cached files | 329 MB |
| Swap Used | 1015 MB |
Diagnostics Information (past 7 days):
2018-05-06 08:06:11 soagent.app CPU (14 times)
2018-05-06 08:05:04 soagent CPU (5 times)
2018-05-03 01:12:02 Keynote.app Hang (3 times)
2018-05-02 15:37:30 Adobe CEF Helper.app Crash (12 times)
End of report
MacBook Pro, macOS High Sierra (10.13.4)
