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WhatsApp notification not showing name

WhatsApp notifications on my iphone 7 do not show the name of the sender any more.

If preview is turned on it shows both the name and the message, which I don’t want for privacy reasons. Any way to turn it back to the original design where only the name shows but not the message text itself ?


[Re-Titled by Host]

Posted on May 20, 2018 10:41 AM

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Question marked as Top-ranking reply

Posted on May 21, 2018 4:17 AM

Contacted Whatsapp and this was their reply.


“You need to adjust settings on both WhatsApp and iPhone depending on what you'd like to be displayed in new message notifications.

To turn on previews that display both the contact name and message:

  1. Go to WhatsApp > Settings > Notifications > turn Show Preview on.
  2. Go to iPhone Settings > Notifications > WhatsApp > Show Previews > Always (Default)or When Unlocked.

To turn on previews that display the contact name but not message:

  1. Go to WhatsApp > Settings > Notifications > turn Show Preview on.
  2. Go to iPhone Settings > Notifications > WhatsApp > Show Previews > Never.

To turn off previews:

  1. Go to WhatsApp > Settings > Notifications > turn Show Preview off.
  2. Go to iPhone Settings > Notifications > WhatsApp.
  3. Turn off Show on Lock Screen, Show in Historyand Show as Banners.
  4. Tap Show Previews > Never.

Note: In iPhone Settings, Show Previews and the ability to see just the contact name in previews are only available on iOS 11+.”


Hope this helps. :)

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WhatsApp notification not showing name

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