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Question: Mac constantly asking for Facebook password

After changing my Facebook password, I keep getting a notification from the system (NOT the browser) "Facebook Password Required: Enter your password in Internet Accounts." In System Preferences -> Internet Accounts, clicking on Facebook gives me the message "Can't connect to the account Facebook. Enter the password for user [MY NAME]" When I put the password in, it says "Unable to verify account name or password."


The password is correct. I can log in to facebook just fine through the browser or on my phone, but after I changed the password in the browser, it broke the integration with mac apps through the system (for instance, I cannot post a photo to facebook from the photos app anymore). I've tried deleting the facebook account entirely from System Preferences and making a new one, but the same problem occurs.


I'm on a Macbook Air running the current version of High Sierra.

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May 26, 2018 2:26 PM in response to MonkeyBard In response to MonkeyBard

Yeah this just started happening to me on the 24th or 25th. I hadn't changed my password, but I went ahead and did that and it didn't fix the problem. I also tried deleting and re-adding the account in System Preferences but the same thing happens. It looks like the password is accepted, but a little bit later it asks again. On the Facebook website under Settings/Security & Login/Where You're Logged In I see multiple separate instances of Device type unknown · Cincinnati, OH, United States with my IP address that all appear to be logged in. Forcing those to logout from that page doesn't work. So it seems it's in some sort of limbo.

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May 27, 2018 4:20 AM in response to MonkeyBard In response to MonkeyBard

Same thing here. I removed all the devices labelled unknown in FB Security and Login / 'Where you're logged in' through Facebook in a browser (Firefox, which works just fine on the mac) - there were at least 4 - all with the same IP. Also removed OS X from list of 'Authorised Logins'.


Restarted the mac, reapplied the password in Internet Accounts, it seems to instantly reject it with 'Unable to verify account name or password'. After this there is no new device listed in FB Security and Login / Where you're logged in.


I reckon FB have changed something, possibly to do with the GDPR changes recently, but that's just a guess. Off to search FB forums...


I wanted to post a photo from the Mac to FB - it's so much easier to post from Photos than from the browser as you have to export to a location then post from the file system (AFAIK).

Question marked as Helpful

May 27, 2018 8:32 AM in response to JJakucyk In response to JJakucyk

Same problem, and I found the same odd "Device type unknown" login on my Where You're Logged log in Facebook, too. I suspect that due to the GDPR, Facebook has upgraded the security around app permissions, and Apple has yet to get their "app" (the specific access for Calendar, Contacts, etc.) upgrade to match. My guess is it will remain broken for a week or two, until the next major MacOS update, and then it will be fixed.

Question marked as Helpful

May 28, 2018 2:54 AM in response to MonkeyBard In response to MonkeyBard

Having the same issue, for the last 2-3 days... So far its limited only to the MacOS, as things are working fine in Safari and on iPad Pro/iPhone Apps.


Unbelievably Frustrating. Even called Apple Support, and that was an epic waste of time.

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Question marked as Helpful

May 26, 2018 2:26 PM in response to MonkeyBard In response to MonkeyBard

Yeah this just started happening to me on the 24th or 25th. I hadn't changed my password, but I went ahead and did that and it didn't fix the problem. I also tried deleting and re-adding the account in System Preferences but the same thing happens. It looks like the password is accepted, but a little bit later it asks again. On the Facebook website under Settings/Security & Login/Where You're Logged In I see multiple separate instances of Device type unknown · Cincinnati, OH, United States with my IP address that all appear to be logged in. Forcing those to logout from that page doesn't work. So it seems it's in some sort of limbo.

May 26, 2018 2:26 PM

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Question marked as Helpful

May 27, 2018 4:20 AM in response to MonkeyBard In response to MonkeyBard

Same thing here. I removed all the devices labelled unknown in FB Security and Login / 'Where you're logged in' through Facebook in a browser (Firefox, which works just fine on the mac) - there were at least 4 - all with the same IP. Also removed OS X from list of 'Authorised Logins'.


Restarted the mac, reapplied the password in Internet Accounts, it seems to instantly reject it with 'Unable to verify account name or password'. After this there is no new device listed in FB Security and Login / Where you're logged in.


I reckon FB have changed something, possibly to do with the GDPR changes recently, but that's just a guess. Off to search FB forums...


I wanted to post a photo from the Mac to FB - it's so much easier to post from Photos than from the browser as you have to export to a location then post from the file system (AFAIK).

May 27, 2018 4:20 AM

Reply Helpful (8)
Question marked as Helpful

May 27, 2018 8:32 AM in response to JJakucyk In response to JJakucyk

Same problem, and I found the same odd "Device type unknown" login on my Where You're Logged log in Facebook, too. I suspect that due to the GDPR, Facebook has upgraded the security around app permissions, and Apple has yet to get their "app" (the specific access for Calendar, Contacts, etc.) upgrade to match. My guess is it will remain broken for a week or two, until the next major MacOS update, and then it will be fixed.

May 27, 2018 8:32 AM

Reply Helpful (8)

May 27, 2018 2:46 PM in response to manomoab In response to manomoab

I want to thank everyone for posting who has done so thus far. I've been battling this for an hour or more, myself, today and was on vacation and away from home so didn't notice it til i returned this afternoon. I'm having the exact same problem and have deleted keychain remnants and even changed my FB password--which will wreak a lot of havoc as I need to log back in to several things now. Anyway, I'll keep watch on this thread for an update as none of what everyone else has done has resolved the "can't connect" issue.

May 27, 2018 2:46 PM

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Question marked as Helpful

May 28, 2018 2:54 AM in response to MonkeyBard In response to MonkeyBard

Having the same issue, for the last 2-3 days... So far its limited only to the MacOS, as things are working fine in Safari and on iPad Pro/iPhone Apps.


Unbelievably Frustrating. Even called Apple Support, and that was an epic waste of time.

May 28, 2018 2:54 AM

Reply Helpful (6)

May 28, 2018 5:39 PM in response to manomoab In response to manomoab

Just adding my voice to the choir. Same issue here, and it has been maddening! Finally came here to look for solutions and it appears there are none at this point? Hopefully, as you, say Apple will get its hands around this and fix it with an update to come soon. Thank you all for identifying your issues so I know my machine hasn't been taken over by a bot army. 🙂

May 28, 2018 5:39 PM

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May 29, 2018 12:03 AM in response to MonkeyBard In response to MonkeyBard

Having the same issue today. Facebook says it's an OS X issue, Apple says it's a Facebook issue. Sigh, guess I'm just going to turn off Facebook integration for now....to remove that integration, open System Preferences, then go to Internet Accounts and remove the Facebook account.

May 29, 2018 12:03 AM

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Question: Mac constantly asking for Facebook password