Contact names not showing in text messages on lock screen

I have had this issue for quite some time now, where when certain people text me (only a select few of my contacts), their number shows on my lock screen instead of their contact name. I have read all the threads that I have found regarding this being an issue for others too, but everything I have tried that has worked for others is not working for me... An additional thing I tried the other day was to totally delete the contact and re-add him to my contact list, changing his number from having an international dialling prefix to the standard UK telephone number, once he text me again following doing this, it still just showed his number on my lock screen and not his contact name.


Hopefully Apple will have this fixed for the up and coming iOS release, which is supposed to be being dubbed 'Apple's most stable iOS yet', not holding my breath though...

iPhone 6s, iOS 11.4

Posted on Jun 11, 2018 5:49 AM

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Posted on Jun 12, 2018 3:26 AM

I've had a similar issue before. One one of our phones this can happen intermittently and only on a couple of numbers.

I'm sorry the other guy here completely misunderstands and is going on about caller ID.

The sender of an iMessage or SMS is NOTHING to do with caller ID at all.

The phone does know the phone number the message is from and displays that correctly on screen but should show the contact's name instead.


On one device this still happens now and again and no resolution. It doesn't always happen.

On another device I had: it happened after an iOS update and I had to go in and "Edit" the contact and make some change and then edit it back, like their name, just to force it to save and sync. This solved the issue I had on one device but that was where this happened every message and showed like that on apple watch, and showed the contact number not name on the conversation too.


This is nothing to do with caller ID and I verified the second issue I had with apple via screenshots and they confirmed the software was at fault but they couldn't say why in my case this was happening. I also showed them me resolving this step by step and they agreed this must be iOS and WatchOS but still couldn't say for why.


I would simply start by editing the contact name and phone number slightly and editing it back again after a few seconds (if you have icloud sync on)

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19 replies

Jun 11, 2018 3:08 PM in response to ckuan

Oh, and I forgot to reference your underlined bit about software bugs discriminating... that is correct, no they do not, but as described in my original response to you, some bugs are caused due to a specific event, which can only be replicated a certain way to then cause the issue... so this does not mean that millions of others (including yourself) would ever experience it, without of course being subjected to this specific process to result in this seemingly rare bug

Jun 12, 2018 3:55 AM in response to Chrissaces

right; so this only happens to specific contacts and every time?

And the contact's name shows in the message app when you open the app?


have you tried seeing what happens when the contact facetime's you or calls you?

Is the contact an apple contact using iMessage or using SMS ?


One of my next steps you won't like, but the contact names are derived from the conversation, and you might want to try deleting the conversation. If there's a corruption there it might be an issue.

Also worth trying setting a Nickname field on the contact and have your preferences use nickname as the display for conversations.

It's similar to mine issue but not quite the same. The phone might be failing to translate the conversation participant's name.


If they're on iMessage you could try to set up a group message with another contact, and *don't* set a title or topic or name for the group; and I think it lists the participants and see if they still show as a number or if that makes them show as a name at the same time as them showing as a number on the other conversation; that might imply a corruption on the conversation. But I've never worked on the iOS platform software so I'm only going on how I would link these things together. Messages won't have access to the contact, but it will have the number. If the conversation has somehow had the number set as the title then you'd expect to also see that showing in the messages app which I guess you would have mentioned if that was happening.

Can you ask siri for that contact info from the lock screen? I've had issues where I've asked for a contact's address and Siri just retorts: "I cannot access that information at this time".

Do you have Touch ID on?

If so can you set your notification preference for Messages to only show when unlocked, then when the message comes through just raise to wake and rest your thumb but don't press (and don't have the old style unlock switched on so it doesn't fully unlock it just removes the padlock) this will "reveal" the message but also make sure you're unlocked and have full API access to contacts.


I'd say the sequence of number's is less likely.

SMS or iMessage?

Facetime / call result?

Nickname on contact?

Group message?

Touch ID message reveal test?

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Contact names not showing in text messages on lock screen

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