High Sierra 10.13.5 video playback issues

I've got all the same problems. Originally I did NVRAM reset because I had some problems with my MacBookPro 2017 headphone jack. And I still got. Sleep trick didn't help me either. Let's hope something happpens soon.

The issue is since jun 07 2018 when 2018-003 was released with video driver update faults.

Why is Apple unable to resolve the problem?

Not good isn't?

Hurry up please.

No solution? What do you think? Difficult isn't.

I've got a temporary solution. so I realized when I put my laptop on sleep for a very long time, id say 3 or 4 hrs, I would open it again and I could watch Netflix and its not giving me any errors but when I shut it down and turn it on again, I can't watch Netflix again and giving me the same errors as before 😟 I do not want a temporary solution but a permanent one!!! Please Apple, fix this soon!

Hi, I used the migration assistant that is in application/utilities. The data migrated from a time machine back up. After the internet recovery I created a user, updated to latest version of High Sierra ***. After that I did the migration of documents, apps etc, but not the entire system.
[Edited by Host]

Thanks for you reply. I tried it and it didn't work for me 😟 Wonder why... Also, the Apple "Tier 2" rep I was talking to has stopped responding to any of my messages. Maybe they're just not willing to figure it out?

Shame on Apple. Do yo know that Firefox browser will work well? Is a great bowser and provides same definition as Safari. Chrome works as well but definition will be lower. This will allow to see protected content (Amazon Prime, Netflix). iTunes HD films won't play. This issue started in June, if still no corrected it might never be.

It truly is sad. There is something fundamentally wrong with the computer if videos won’t play well in iTunes. Of course Firefox could be a good temporary bandaid, but one’d expect a high end device to be able to play videos at least. Funny thing is, this all happened to me after my keyboard started acting up, so I got it replaced under their new keyboard replacement program. The store that replaced my keyboard “accidentally” tore an important cable, and therefore the whole logic board, Touch ID, battery, SSD, etc. all had to be replaced. The computer was flashed with high Sierra IN STORE. It literally came back to me unable to play videos right out of the store, as an essentially brand new device!!

Well, as long you don't play any videos in Reddit or youtube, or open TwitterBot 3... the stuttering doesn't start. This is awful. It's obscure, hard to describe issue that only a few people have and there is no way to identify the source.

HDCP (High-Bandwidth Digital Content Protection) is the standard to protect video piracy. Every time HD content goes from one component to another it is encrypted and decrypted. Safari and iTunes do it this process in the hardware itself while for example Firefox and Chrome use software. It is my theory that Apple has or is using non compatible components and fixed the issue trough PRAM code (non volatile RAM). If for some reason PRAM is reset automatically or because PRAM is reset to solve another issue, the fix is lost resulting in iTunes or Safari no being able to play back HD content entirely or with issues like choppiness. No one except Apple can fix the issue in my opinion. I believe Apple has decided to take the cost to deceive some customers rather than taking the cost to resolve the issue properly.

Wow, that's the best explanation of the problem I've seen yet... Wonder what they can do, if anything, to fix it! Would each machine require specific code tailored to it? It baffles me that every single model year of the MacBook Pro from 2016 is vulnerable to this in some way... What the heck has happened to Apple??

So, it seems that Apple is not fixing the issue.

Guys, I have a crazy idea, what happens if we call to Apple Support at the same time at the same day with that problem? They will need to fix it.

Other idea, if anyone meet a famous YouTuber or News Webpage Editor, please tell about it to make this issue public.

Ok I just got off the phone with Apple support. After taking a look at my video and captured diagnostic data, the engineers determined that it was a hardware problem that can’t be diagnosed by the Genius Bar. So they’re recommending me to get it fixed at a local store. This doesn’t bode well for all of you who have the issue!!! Although i’m skeptical, I don’t have much choice besides to get the computer “fixed.”

Typical a dumb solution.

Get new hardware. YEAH!!!

Ok do it. Do a clean install with all the updates.

YEAH do a pram reset. et voila get new hardware.

Ok do it. Do a clean install with all the updates.

YEAH do a pram reset. et voila get new hardware.

Ok do it. Do a clean install with all the updates.

YEAH do a pram reset. et voila get new hardware.

Ok do it. Do a clean install with all the updates.

YEAH do a pram reset. et voila get new hardware.

Ok do it. Do a clean install with all the updates.

YEAH do a pram reset. et voila get new hardware.

Ok don't

Apple support does NOT understand a wrong 2018-003 release.

Earlier I said that i'am going to delete all my Apple ID's.

Hmm I wait a bit but not much longer.

The High-Bandwidth Digital Content Protection is a possibility.

Thanks Astelin55.

I was certain to ask the Apple rep if it was a firmware issue as opposed to hardware or software (OS) and they said the engineers couldn’t see anything out of the ordinary from the capture data, therefore meaning it has to be hardware. I’m as disappointed as you are! Seeing as even 2018 models can have the same problem, I have to wonder if I will get another Apple product as well!

Also I talked to support about the issue for a long time a few day's ago.

I said: read this forum part.

No we listen only to individuals.

Also said "video runs for 2 sec and 1/10 sec freeze".

They don't trust me and asked to capture video of this.

The F word idiots!

Incompetent.

At the end of this week its over and done.

No Apple for me anymore.

Selling 2 MBP and 2 iPhones.

YEAH $6000,

And will buy Samsung and other hardware.

So.