High Sierra 10.13.5 video playback issues

Hmm yeah they force you to update haha.

Already tested the issue and is the same for Sierra, H Sierra.

2 sec video and 1/10 sec system freeze for streaming video and Itunes video.

A few streams report:

The media playback was aborted due to a corruption problem or because the media used features your browser did not support. (earlier post).

Test Itunes video running Trailer.

[Edited by Host]

I am having the same problem. and now that I think about it, it happened right after I did the NVRAM reset, like how the previous comments have stated. I contacted apple, and did not resolve it. This happened to websites that are streaming tv shows and movies, for example for Netflix, I could only play the trailers but not the actual episode. Netflix, and Amazon video works fine with chrome and Opera.

Has anyone solved this problem? I love using Safari because of the 1080p videos 😟 Apple need to resolve this!

Are you in High Sierra or Mojave? If yes, try closing the MacBook screen to sleep the Mac for 1 Minute, next Log Out and Log In your Mac User. Now you should be capable to play any kind of media even Netflix or Streaming service in Safari 😉

Reply this if this worked for you

10.13.6?

Try this commands in the Terminal

It seems that the trick only works for Mojave, but these commands was worked for me when I was in 10.13.5

nvram -xp

nvram -c

nvram -xp

sudo shutdown -r now

The last command will be restart your Mac, after that try to play movies. This could work because the reset of Nvram with the Keys in the Start of the Mac is different to the reset in Terminal.

No, there isn’t a Safari problem because if you try to watch a Movie on iTunes the screen will be turn black and the mouse will be choppy. If you try to see movie trailers in iTunes the video can be watched but the mouse will be choppy too. This is a bad line in the Nvram settings and is because the latest security patch from Apple is wrong for nvram reset

Yeah xD (is hard to me to explain because I’m not a native english speaker) but the main idea is that this is produced by the nvram reset in 10.13.5 or 10.13.6 because in olders versions if you restarted the nvram all works fine

Ok everyone,

Lets recap.

Nothing to with Safari. Also problem with version 12.01

Nothing to do with extensions.

Nothing to do with Netflix help solutions.

Nothing to do with version Sierra, H Sierra and Mojave.

What is going on!!!

Security update 2018-003 writes new video drivers in the nvram chip.

With an error.

So reinstalling, restore and so on all versions does not resolve.

2018-004 update did resolve my situation but caused a subtle true color change, so i did nvram reset.

By the way, the subtle true color change is also visible using W10 bootcamp and color lcd from mac.

The color lcd icc is always downloaded from chip during clean install macOS.

The nvram reset resets all to default settings but NOT the new video driver settings.

Some temp sleep etc using H Sierra and Mojave is fine.

I talked to Apple 30 min. about this.

They have to make new video drivers, eventually a new firmware.

So hopefully solved releasing 2018-005

I'm also having this issue, system-wide. All browsers, QT Player 10 & 7, VLC, iTunes, etc. If I roll my mouse around, it acts as if the audio or video is paused and I'm scrubbing it. 10.13.6, iMac Pro.

I have the same problem, exactly as described above. Funny thing is, I didn't have it before (somehow skipped 10.13.5 and 10.13.6 because I upgraded to the Mojave developer beta around 10.13.4). Then, I got the keyboard on my MacBook Pro 2016 replaced because of keyboard issues. The Apple Store accidentally tore one of the cables in the laptop, so they had to replace all the internals, including the SSD, so they flashed it with a fresh copy of 10.13.6. Lo and behold, that fresh copy of 10.13.6 on a laptop with brand new internals couldn't play any Netflix because of error S7363-1260-FFFFD089. All the other symptoms as described above also exist, including iTunes choppiness, etc.

Tried everything as listed above, including reinstalling Sierra, High Sierra, and Mojave, the sleep trick, Safari developer mode, etc. Absolutely nothing works. Incredibly frustrating when you consider that Apple software and hardware are supposed to "just work" together! My system feels like a Hackintosh, the software is so unpolished. Really hope they fix it soon!!

For me was magically fixed after a couple of days, but I think that was because I changed the color administration in AMD Settings for Windows (very crazy).

ONLY FOR MAC WITH DISCRETE GPU

Try this:

Install Windows 10 using Bootcamp.

Update all drivers using Apple Software Update for Windows, then restart your computer.

In Windows, do right click on the Desktop and select AMD Radeon Settings.

Screen Option (Top Right)

Color Option (Top Right)

And disable Automatic Color Temperature.

Since I was do these steps, my MacBook Pro 15” 2017 never had again the issue. (I think if I reset the nvram will be back again, but I will not reset it anymore hehe)

Try this and tell me if works for you.

Hi All,

I have the same problem on Safari and Itunes. It started when I had to reset the NVRAM and SMC to solve external monitor issues. I'm running High Sierra 10.13.6 on a MacBook Pro 13'' 2017.

If I understand well, it's a driver issue so there is nothing to do appart waiting for Apple to fix the issue (hopefully soon)?

Ran into this yesterday after doing a PRAM reset for another, turns out erroneous issue. Letting the system sleep, via lid closure for a while, the logout/login "fixed" it for now.

Thanks to MrRojano97 for the tip.

I have done an internet recovery. This type of recovery should according to Apple download and install the original version that came with the computer. In my case it was 10.13.3. However it installed 10.13.5 instead. The problem remained. I updated to 10.13.6 and to Mojave public beta. The problem was still there. I recovered my data trough migration assistant. Despite some errors warnings my account was recovered and the problem magically disappeared. I have no clue what was changed. The root cause seems to me has to do with HDCP (High-bandwidth Digital Content Protection) that encrypts and decrypts HD content between every component.

I'm having the exact same issue as well and it is driving me insane! (High Sierra 10.13.6)

Started after I performed a PRAM reset.

Netflix, Amazon prime and iTunes movies do not work. watching video on some websites cause the mouse to lag and skip across the screen every few seconds.

The sleep trick did fix it for a while but now it has come back randomly.

hope they fix this soon as it is outrageous that a £1000 laptop cannot play iTunes movies! *sigh*

UPDATE: This problem seems to have corrected itself after a couple of days and video playback continues to work after shut down / restart. However, I don't dare try a NVRAM reset until the next system update.