High Sierra 10.13.5 video playback issues

Try to sleep for 2 Minutes, after the resume, close all programs that use video or Sign Off and resign. I have a MacBook Pro 2017 too.

This is because Chrome and Firefox uses Software Decode for Rendering Video and the issue is in Hardware Video Decoding

Yeah, I can confirm this, for Mojave 10.14.1 Beta 2 (18B57c) the issue was solved, even if you reset NVRAM, the Video Playback continues fine.

Got this problems too on my iMac 5K Late 2015, MacBook Pro Mid 2015, MacBook 2016. I am watching a lot of videos and took notice as soon as I upgraded to 10.13.5. This is obviously related to the new release.

By the way, this also affects the camera display of FaceTime. Some video problems in general maybe?

Hi!

How do you getted the beta of the security patch 2018-004?

Please try performing a reset of the NVRAM to conclude if the issue is really gone. This is because I fixed the issue many times, but if I reset the NVRAM the issue is back.

For me was magically fixed after a couple of days, but I think that was because I changed the color administration in AMD Settings for Windows (very crazy).

ONLY FOR MAC WITH DISCRETE GPU

Try this:

Install Windows 10 using Bootcamp.

Update all drivers using Apple Software Update for Windows, then restart your computer.

In Windows, do right click on the Desktop and select AMD Radeon Settings.

Screen Option (Top Right)

Color Option (Top Right)

And disable Automatic Color Temperature.

Since I was do these steps, my MacBook Pro 15” 2017 never had again the issue. (I think if I reset the nvram will be back again, but I will not reset it anymore hehe)

Try this and tell me if works for you.

I've got a temporary solution. so I realized when I put my laptop on sleep for a very long time, id say 3 or 4 hrs, I would open it again and I could watch Netflix and its not giving me any errors but when I shut it down and turn it on again, I can't watch Netflix again and giving me the same errors as before 😟 I do not want a temporary solution but a permanent one!!! Please Apple, fix this soon!

Hi, I used the migration assistant that is in application/utilities. The data migrated from a time machine back up. After the internet recovery I created a user, updated to latest version of High Sierra ***. After that I did the migration of documents, apps etc, but not the entire system.
[Edited by Host]

I'm sorry to have taken awhile to post, but, as I indicated earlier, I'd been in contact with Apple Support about this issue. In a conversation last week, I mentioned the Recovery Mode/Terminal command solution to the support agent I've been working with, and he sent that information to engineering. He called today and confirmed that the Recovery Mode/Terminal command is exactly what they recommend for dealing with this issue.

I did it, and things are great--again!

Thanks for the solution, Matt!

Also, I've been running several tests after upgrading to Mojave and I've found this has not been resolved yet permanently.

After I upgraded to Mojave, I did a disk wipe and reinstalled Mojave. Also, I did an NVRAM and SMC reset with the same problem reappearing over and over.

When I found this repetitive pattern, I re-entered the command Matt provided and Netflix started to work again. Even you can find this issue is present with some other videos, for example, I've some MP4 videos stored in my OneDrive with the same stuttering behavior, but it also happens on other websites where there are some streaming videos as part of the site.

Once the command is re-entered, all those problems are gone.

So far, I haven't tried to leave the computer to turn off by running out of battery but resetting SMC by Apple procedure does not represent any improvement on my computer.

For now, I'm just avoiding to reset NVRAM, which apparently is the root cause of this issue and something is lost that was not burned permanently on the main board.

Have you tried to use the command Matt posted?

A common thing I noticed is that after resetting the NVRAM, the issue appeared for me. Before finding this post, the problem was solved by leaving the computer sleeping for several hours as other suggested. However, if after that temporary fix I decided to turn off or restart the computer, the issue came back.

Once I entered the command Matt posted, now it doesn't matter what I do with the computer, leave it sleeping, turning it off, restarting it, Netflix with Safari keeps working.

An important thing to notice is that Firefox and Chrome can play Netflix movies even with the problem present, so I think this is something isolated to Safari and Netflix, and from what others have posted, there is something involving digital rights and the Intel GPU. Completely weird that Firefox and Chrome doesn't suffer of this issue, but as Netflix has documented, no 1080p on those browsers.

I wonder how Netflix has not released a Mac version of Netflix app present in smartphones, tablets and Windows 8.1/10 environments.

Do you have playback issues using Firefox?

First thing I'd do is to download and apply the macOS High Sierra 10.13.6 Combo Update.

Then test to see if the problem persists.

I was certain to ask the Apple rep if it was a firmware issue as opposed to hardware or software (OS) and they said the engineers couldn’t see anything out of the ordinary from the capture data, therefore meaning it has to be hardware. I’m as disappointed as you are! Seeing as even 2018 models can have the same problem, I have to wonder if I will get another Apple product as well!

Yes. Currently I'm on day 1.5 of no issues. I left my MacBook Pro 2017 *** unplugged over night. All day yesterday and so far this morning, no issues.

I can watch *any* video on Reddit, Twitter, Youtube, Netflix... *anywhere* and there is *NO* stutter. This is inexplicable. At least with Windows there are ways to track down issues albeit rare to have any on Windows 10 if ever, but at least it's some alien mystery like this.