High Sierra 10.13.5 video playback issues

Dear ladies and gentleman,


After the last update of High Sierra, I have a major issue with my 2017 MacBook Pro. As soon as I start a video in safari, or one of my purchased movies in iTunes, the system becomes choppy.


The iTunes movies don't play at all and in videos in Safari, becomes choppy. The mouse and my keystrokes and the video playing halt for a moment before continuing briefly, before doing it again, and so on.


If I want to play Netflix in Safari I get error code: S7363-1260-FFFFD089


If I play Netflix in Google chrome, it works however.


These are the things I have done so far, but to no avail:


-Chatted with Apple support and followed their instructions, but they could not solve the problem unfortunately

-Clean install of MacOS 10.13.5

-Added another user, but the issue remains

-Started up in safe mode and checked activity monitor, but there was nothing special to see

-Emptied the cache in safari (developer tools)

-Change the user agent in developer tools in safari


I probably did a few more things to try to solve the problem, but I can't remember them at this moment.


Does anyone have the same issues? Was somebody able to solve it?


Thanks so much for your help!

MacBook Pro (13-inch, 2017, 2 TBT3), macOS High Sierra (10.13.5)

Posted on Jun 12, 2018 11:48 AM

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120 replies

Sep 27, 2018 9:05 PM in response to cosmonaut5

I don't understand how could a software update cause such a problem to a small amount of people, my friends MacBook Pro works fine.

And it is totally unbearable that apple didn't say a work about this and this have made me waiting for 3 months to solve. The waiting time is getting longer, which takes a large part of my mac's lifetime, which could be 36 months or so. Apple Support team couldn't help as well.

What happened to Mac these days? Really frustrated on Apple.

Sep 27, 2018 9:20 PM in response to Tsahao

I don't think this issue is affecting only a small amount of people as when you search the Netflix error, there is a lot of complaints about the problem and several forum posts stating the same. It's kinda sad that Apple only looks the other way.

However, not everything is bad at Apple. I come from PC world and believe me... people is getting tired of updates that users are no longer in control and notice how update after update breaks a piece of your software, drivers and/or hardware.

I can tell you I'm very satisfied with my new Mac and I've observed how my productivity has increased in a big way with just a blink of an eye. However, I agree with you that Apple always outperformed other brands in the past and with such money investment, we expect these devices to act flawlessly!

Just my personal thought here!

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High Sierra 10.13.5 video playback issues

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