High Sierra 10.13.5 video playback issues

Dear ladies and gentleman,


After the last update of High Sierra, I have a major issue with my 2017 MacBook Pro. As soon as I start a video in safari, or one of my purchased movies in iTunes, the system becomes choppy.


The iTunes movies don't play at all and in videos in Safari, becomes choppy. The mouse and my keystrokes and the video playing halt for a moment before continuing briefly, before doing it again, and so on.


If I want to play Netflix in Safari I get error code: S7363-1260-FFFFD089


If I play Netflix in Google chrome, it works however.


These are the things I have done so far, but to no avail:


-Chatted with Apple support and followed their instructions, but they could not solve the problem unfortunately

-Clean install of MacOS 10.13.5

-Added another user, but the issue remains

-Started up in safe mode and checked activity monitor, but there was nothing special to see

-Emptied the cache in safari (developer tools)

-Change the user agent in developer tools in safari


I probably did a few more things to try to solve the problem, but I can't remember them at this moment.


Does anyone have the same issues? Was somebody able to solve it?


Thanks so much for your help!

MacBook Pro (13-inch, 2017, 2 TBT3), macOS High Sierra (10.13.5)

Posted on Jun 12, 2018 11:48 AM

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120 replies

Sep 22, 2018 1:09 PM in response to cosmonaut5

I have the same issue.

Also during some live streams:

The media playback was aborted due to a corruption problem or because the media used features your browser did not support.

Chrome and firefox ok.


I tested Sierra, High Sierra ***

Same problem. Also choppy video Itunes.

Finally concluded that security update 2018-003 causes this, updating new video drivers.

Video driver settings are flashed in a chip. So rollback, clean install does not resolve.

Nothing to do with EFI file settings.

***

All working now.

***

Succes.
[Edited by Host]

Sep 22, 2018 1:09 PM in response to cosmonaut5

And now a clean install running 2018-004 update. Nada.

Beta 2018-004 worked.

But after vnram reset issue comes back.

Installing official release 2018-004 does not resolve.

Reinstall 2018-004 after Sierra clean install. NO nothing.

It is possible that a "latest" firmware folder/file is missing in the EFI partition.

Forcing reinstal 2018-004 does not rewrite settings is the chip.

So i think we have to wait for the 2018-005 release.

If installing 2018-005 resolves it great but do NOT use nvram reset afterwards.

Hmm developers, please fix it.

Sep 22, 2018 1:09 PM in response to MrRojano97

Hmm yeah they force you to update haha.

Already tested the issue and is the same for Sierra, H Sierra.

2 sec video and 1/10 sec system freeze for streaming video and Itunes video.

A few streams report:

The media playback was aborted due to a corruption problem or because the media used features your browser did not support. (earlier post).


Test Itunes video running Trailer.


[Edited by Host]

Sep 22, 2018 1:09 PM in response to darrryl

Ok everyone,


Lets recap.

Nothing to with Safari. Also problem with version 12.01

Nothing to do with extensions.

Nothing to do with Netflix help solutions.

Nothing to do with version Sierra, H Sierra and Mojave.

What is going on!!!

Security update 2018-003 writes new video drivers in the nvram chip.

With an error.

So reinstalling, restore and so on all versions does not resolve.

2018-004 update did resolve my situation but caused a subtle true color change, so i did nvram reset.

By the way, the subtle true color change is also visible using W10 bootcamp and color lcd from mac.

The color lcd icc is always downloaded from chip during clean install macOS.

The nvram reset resets all to default settings but NOT the new video driver settings.

Some temp sleep etc using H Sierra and Mojave is fine.

I talked to Apple 30 min. about this.

They have to make new video drivers, eventually a new firmware.

So hopefully solved releasing 2018-005

Sep 22, 2018 1:09 PM in response to Bigfoot_BF

The issue is since jun 07 2018 when 2018-003 was released with video driver update faults.

Why is Apple unable to resolve the problem?

Not good isn't?

Hurry up please.

No solution? What do you think? Difficult isn't.

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High Sierra 10.13.5 video playback issues

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