High Sierra 10.13.5 video playback issues

Dear ladies and gentleman,


After the last update of High Sierra, I have a major issue with my 2017 MacBook Pro. As soon as I start a video in safari, or one of my purchased movies in iTunes, the system becomes choppy.


The iTunes movies don't play at all and in videos in Safari, becomes choppy. The mouse and my keystrokes and the video playing halt for a moment before continuing briefly, before doing it again, and so on.


If I want to play Netflix in Safari I get error code: S7363-1260-FFFFD089


If I play Netflix in Google chrome, it works however.


These are the things I have done so far, but to no avail:


-Chatted with Apple support and followed their instructions, but they could not solve the problem unfortunately

-Clean install of MacOS 10.13.5

-Added another user, but the issue remains

-Started up in safe mode and checked activity monitor, but there was nothing special to see

-Emptied the cache in safari (developer tools)

-Change the user agent in developer tools in safari


I probably did a few more things to try to solve the problem, but I can't remember them at this moment.


Does anyone have the same issues? Was somebody able to solve it?


Thanks so much for your help!

MacBook Pro (13-inch, 2017, 2 TBT3), macOS High Sierra (10.13.5)

Posted on Jun 12, 2018 11:48 AM

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High Sierra 10.13.5 video playback issues

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