You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad Pro 10.5inch Faint White Spot Above Home Button

Hi all!


I have a bright spot about 1-2 inches above the home button on my iPad Pro 10.5 inch wifi model. i just noticed the white spot last week when I was looking at some white background content, the spot does not appear on darker colors like black, grey, blue -most prominent on white.


I took it in to the local authorized service center here in Manila (PowerMac) and the "engineer" told the customer representative I was talking to that it was pressure damage. Interesting judgement considering that I have a tempered glass screen protector (no scratches or cracks) and the official Apple keyboard since the day I bought my iPad Pro, plus a rear clear protector. iPad Pro, keyboard, and screen protector are only 5 months old.


They never explained to me what pressure damage is, but it's obviously not the reason for the white spot on my iPad pro. Because pressure damage would certainly crack the tempered screen protector before damaging the screen, and then there's the Apple keyboard that protects the entire front when it's closed. They only said that they don't cover any screen repairs on the iPad Pro and that I would have to pay the equivalent of a new iPad Pro if I wanted it repaired because they don't repair the model. - Really? for an "authorized premium reseller and service center"???? Touted as the biggest in the Philippines too!!!!


Anyway, the point I'm making is the bright white spot is not pressure damage because it's soft in appearance, not like when you stab the screen or hit it hard, or step/sit on it. It's very faint, looks like a small soft cloud, but it's there. There's no damage to any other part of the iPad Pro. AND it's the exact same type of issue reported by several users in Mac Rumors and they got their iPad Pro replaced immediately by Apple. So how come my issue is not recognized by the largest Apple reseller in the Philippines and they won't even explain the issue, nor will they offer to help me contact Apple for help. They just said try contacting Apple online and if I get help then come back for service. Great.


So please let me know how to get my iPad Pro repaired/replaced because it is still under Apple warranty, has a valid issue/defect, and is the same type of issue reported by other users in the US and they got theirs replaced immediately (because the Apple stores in the US know what type of issue this is)?


Thank you!

iPad Pro Wi-Fi, iOS 11.3

Posted on Jun 12, 2018 10:01 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 18, 2018 11:46 PM

I have exactly same problem. This is definitely a design problem, the connection between screen and motherboard is giving a pressure on the screen. The bright spot problem happens exactly after end of 1-year warranty. Seems like Apple is forcing customers to by AppleCare, with "calculated" poor quality.

User uploaded file

33 replies

Dec 2, 2018 8:19 AM in response to Robert_Cote_NH

Yes that is very sad and in my point of view a big mistake from apple.

I'll use now all my apple products that i got but i am not able to buy me new stuff anymore so long they got so bad quality. The Apple Watch 4 was the last product i've buyed. It can't be that a product like iPad shows a defect after the warranty ends. I am very disappointed and if Steve could see this, he would make trouble at apple.


In the middle 80's till middle 90's apple did some bad mistakes that cost's lot of customers. I hope they don't do the same now. So Apple make it right !

Dec 2, 2018 8:25 AM in response to saschafromhennef2

A word of advice for your AW4, buy a protective case! https://www.amazon.com/gp/product/B07HKH3NTQ/ref=oh_aui_search_detailpage?ie=UTF 8&psc=1


I did somethng minor to my AW3 that cracked the glass face and rendered it unusable. Because the heart rate monitor wasn’t working very well for me, I didn’t replace it until the AW4 came out. I’ve had very good luck with the AW4, but am not taking chances with cracking another screen, plus I now (reluctantly) have AppleCare for it.

Dec 22, 2018 4:06 AM in response to NorbertE

Hi,

i have the same problem, l purchased my IPad Pro 10.5 through a Telstra plan, I returned my iPad through Telstra and after them sending the IPad to an Apple agent they replaced it with a new one, the consumer laws here in Australia gives us further protection than Apples warranty.

But guess what after six months my replacement iPad Pro now has the same issue, a small white Spot about an inch out from the home button, our laws here also states that after receiving the replacement iPad you are also entitled to a further 12 months warranty, so I’m going through the same process again, I believe it is a design problem also I found by pressing on the home button edge side only, close to the edge I get a white pressure spot that disappears after you take your finger off, tested the other three edges of the screen and no problem, it appears there it a fault in design on that side of the screen, I do agree Apple are getting a bad name especially when they don’t act ethically on genuine hardware issues, given Apple reputation from the past especially when the original founder was alive, he had a strict religious reputation of giving nothing but the best, this is being destroyed now by Apples representatives response to genuine issues that they need to step up to the plate and do the right thing , it’s a pity as the competition has gained ground in their technology and are equal if not more advanced with quality and reliability of their products, so if Apple doesn’t do the right thing by it loyal supporters it might find them leaving in droves to it’s competition.

Dec 22, 2018 4:15 AM in response to NorbertE

Hi,

i have the same problem, l purchased my IPad Pro 10.5 through a Telstra plan, I returned my iPad through Telstra and after them sending the IPad to an Apple agent they replaced it with a new one, the consumer laws here in Australia gives us further protection than Apples warranty.

But guess what after six months my replacement iPad Pro now has the same issue, a small white Spot about an inch out from the home button, our laws here also states that after receiving the replacement iPad you are also entitled to a further 12 months warranty, so I’m going through the same process again, I believe it is a design problem also I found by pressing on the home button edge side only, close to the edge I get a white pressure spot that disappears after you take your finger off, tested the other three edges of the screen and no problem, it appears there it a fault in design on that side of the screen, I do agree Apple are getting a bad name especially when they don’t act ethically on genuine hardware issues, given Apple reputation from the past especially when the original founder was alive, he had a strict religious reputation of giving nothing but the best, this is being destroyed now by Apples representatives response to genuine issues that they need to step up to the plate and do the right thing , it’s a pity as the competition has gained ground in their technology and are equal if not more advanced with quality and reliability of their products, so if Apple doesn’t do the right thing by it loyal supporters it might find them leaving in droves to it’s competition.

Dec 22, 2018 4:19 AM in response to flournnoi

Hi,

i have the same problem, l purchased my IPad Pro 10.5 through a Telstra plan, I returned my iPad through Telstra and after them sending the IPad to an Apple agent they replaced it with a new one, the consumer laws here in Australia gives us further protection than Apples warranty.

But guess what after six months my replacement iPad Pro now has the same issue, a small white Spot about an inch out from the home button, our laws here also states that after receiving the replacement iPad you are also entitled to a further 12 months warranty, so I’m going through the same process again, I believe it is a design problem also I found by pressing on the home button edge side only, close to the edge I get a white pressure spot that disappears after you take your finger off, tested the other three edges of the screen and no problem, it appears there it a fault in design on that side of the screen, I do agree Apple are getting a bad name especially when they don’t act ethically on genuine hardware issues, given Apple reputation from the past especially when the original founder was alive, he had a strict religious reputation of giving nothing but the best, this is being destroyed now by Apples representatives response to genuine issues that they need to step up to the plate and do the right thing , it’s a pity as the competition has gained ground in their technology and are equal if not more advanced with quality and reliability of their products, so if Apple doesn’t do the right thing by it loyal supporters it might find them leaving in droves to it’s competition.

iPad Pro 10.5inch Faint White Spot Above Home Button

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.