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iPad Pro 10.5inch Faint White Spot Above Home Button

Hi all!


I have a bright spot about 1-2 inches above the home button on my iPad Pro 10.5 inch wifi model. i just noticed the white spot last week when I was looking at some white background content, the spot does not appear on darker colors like black, grey, blue -most prominent on white.


I took it in to the local authorized service center here in Manila (PowerMac) and the "engineer" told the customer representative I was talking to that it was pressure damage. Interesting judgement considering that I have a tempered glass screen protector (no scratches or cracks) and the official Apple keyboard since the day I bought my iPad Pro, plus a rear clear protector. iPad Pro, keyboard, and screen protector are only 5 months old.


They never explained to me what pressure damage is, but it's obviously not the reason for the white spot on my iPad pro. Because pressure damage would certainly crack the tempered screen protector before damaging the screen, and then there's the Apple keyboard that protects the entire front when it's closed. They only said that they don't cover any screen repairs on the iPad Pro and that I would have to pay the equivalent of a new iPad Pro if I wanted it repaired because they don't repair the model. - Really? for an "authorized premium reseller and service center"???? Touted as the biggest in the Philippines too!!!!


Anyway, the point I'm making is the bright white spot is not pressure damage because it's soft in appearance, not like when you stab the screen or hit it hard, or step/sit on it. It's very faint, looks like a small soft cloud, but it's there. There's no damage to any other part of the iPad Pro. AND it's the exact same type of issue reported by several users in Mac Rumors and they got their iPad Pro replaced immediately by Apple. So how come my issue is not recognized by the largest Apple reseller in the Philippines and they won't even explain the issue, nor will they offer to help me contact Apple for help. They just said try contacting Apple online and if I get help then come back for service. Great.


So please let me know how to get my iPad Pro repaired/replaced because it is still under Apple warranty, has a valid issue/defect, and is the same type of issue reported by other users in the US and they got theirs replaced immediately (because the Apple stores in the US know what type of issue this is)?


Thank you!

iPad Pro Wi-Fi, iOS 11.3

Posted on Jun 12, 2018 10:01 PM

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Posted on Jul 18, 2018 11:46 PM

I have exactly same problem. This is definitely a design problem, the connection between screen and motherboard is giving a pressure on the screen. The bright spot problem happens exactly after end of 1-year warranty. Seems like Apple is forcing customers to by AppleCare, with "calculated" poor quality.

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iPad Pro 10.5inch Faint White Spot Above Home Button

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