YouTube's video freezes while audio doesn't! Please help!
I've had this problem for almost half a year. Someone please help me fix this!
Whenever I play a video in safari (youtube, twitch etc). The video will play, but every 15 seconds the video will freeze. The sound will keep playing. The freeze is only temporarily, say maybe 1-2 seconds.
I tried the video in chrome and theres no problem.
Restart also fixes the problem.
Here's the report
EtreCheck version: 4.3.2 (4D034)
Report generated: 2018-06-06 11:27:53
Download EtreCheck from https://etrecheck.com
Runtime: 2:35
Performance: Excellent
Problem: Other problem
Description:
Safari video freezing
Major Issues:
Anything that appears on this list needs immediate attention.
Gatekeeper disabled - Gatekeeper security protection is disabled. This computer is at risk of malware infection.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Kernel extensions blocked - There are blocked kernel extensions awaiting user approval.
Heavy RAM usage - This machine is using a large amount of RAM.
Small backup drive - Time Machine backup drive is too small.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
iMac (Retina 5K, 27-inch, 2017)
iMac Model: iMac18,3
1 4.2 GHz Intel Core i7 (i7-7700K) CPU: 4-core
32 GB RAM - Upgradeable
BANK 0/DIMM0 - Empty
BANK 0/DIMM1 - Empty
BANK 1/DIMM0 - 16 GB DDR4 2400 ok
BANK 1/DIMM1 - 16 GB DDR4 2400 ok
Video Information:
Radeon Pro 580 - VRAM: 8192 MB
iMac
Drives:
disk0 - APPLE SSD SM1024L 1.00 TB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 1.00 TB
disk1s1 - Macintosh HD (APFS) 1.00 TB (877.53 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB (148 MB used)
disk1s3 - Recovery (APFS) [Recovery] 1.00 TB (3.12 GB used)
disk1s4 - VM (APFS) [APFS VM] 1.00 TB (12.89 GB used)
disk2 - Pegasus3 R8 42.01 TB
External SAS
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - M***a (Journaled HFS+) 42.01 TB
Mounted Volumes:
disk1s1 - Macintosh HD 1.00 TB (106.36 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] 1.00 TB (106.36 GB free)
APFS
Mount point: /private/var/vm
disk2s2 - M***a 42.01 TB (27.72 TB free)
Journaled HFS+
Mount point: /Volumes/M***a
Network:
Interface en0: Ethernet
Interface en11: iPhone 4
Interface en10: iPad 3
Interface en9: iPhone 3
Interface en5: iPad
Interface en6: iPad 2
One IPv4 address
Interface en7: iPhone
Interface en8: iPhone 2
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 1.51 TB available
System Software:
macOS High Sierra 10.13.5 (17F77)
Time since boot: About 4 days
System Load: 2.48 (1 min ago) 2.33 (5 min ago) 1.99 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Anywhere |
| System Integrity Protection | Enabled |
32-bit Applications:
36 32-bit apps
Kernel Extensions:
/Library/Extensions
[Blocked] G13Joystick.kext (Logitech Inc., 2.0 - SDK 10.10)
[Blocked] LogiGamingMouseFilter.kext (Logitech Inc., 1.0 - SDK 10.10)
[Blocked] LogiWheelDriver.kext (Logitech Inc., 1.0 - SDK 10.10)
[Blocked] LogiKextChecker.kext (Logitech Inc., 1.0 - SDK 10.10)
[Loaded] PromiseSTEX.kext (Promise Technology Mobile Apps, 6.2.9 - SDK 10.12)
/System/Library/Extensions
[Not Loaded] LogiWheelForceFeedback.kext (1.0 - SDK 10.10)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 149 Apple tasks |
| [Running] | 135 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 39 Apple tasks |
| [Loaded] | 162 Apple tasks |
| [Running] | 134 Apple tasks |
Launch Agents:
| [Loaded] | com.radiosilenceapp.agent.plist (Juuso Salonen - installed 2017-09-24) |
| [Not Loaded] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-10-24) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-12-18) |
| [Running] | com.staticz.soundcontrol.agent.plist (Dominic Feira - installed 2018-05-22) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-31) |
Launch Daemons:
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-18) |
| [Loaded] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-12-18) |
| [Loaded] | com.radiosilenceapp.nke.plist (Apple - installed 2018-05-29) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-31) |
| [Running] | com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-05-31) |
| [Running] | com.backblaze.bzserv.plist (Backblaze - installed 2018-01-29) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-10-18) |
User Launch Agents:
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-31) |
| [Running] | com.backblaze.bzbmenu.plist (Backblaze - installed 2018-06-01) |
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2017-12-26) |
User Login Items:
Alfred 3 Application (Running with Crayons Ltd - installed 2017-10-19)
(/Applications/Alfred 3.app)
HazelHelper Application (? - installed 2017-09-29)
(/Users/***/Library/PreferencePanes/Hazel.prefPane/Contents/MacOS/HazelHelper.ap p)
iTunesHelper Application (Apple - installed 2018-05-30)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Flux Application (Michael Herf - installed 2018-05-02)
(/Applications/Flux.app)
xGestures Application (? - installed 2009-11-03)
(/Users/***/Library/PreferencePanes/xGestures.prefPane/Contents/Resources/xGestu res.app)
Google Chrome Application (Google, Inc. - installed 2018-05-29)
(/Applications/Google Chrome.app)
Dropbox Application (Dropbox, Inc. - installed 2018-05-23)
(/Applications/Dropbox.app)
BartenderStartAtLoginHelper SMLoginItem (Surtees Studios Limited - installed 2018-02-24)
(/Applications/Bartender 3.app/Contents/Library/LoginItems/BartenderStartAtLoginHelper.app)
CompressorHelper SMLoginItem (Mac App Store - installed 2017-04-14)
(/Applications/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app)
9JTH7AWHE6.com.tapbots.Pastebot2Mac.helper SMLoginItem (Mac App Store - installed 2017-09-28)
(/Applications/Pastebot.app/Contents/Library/LoginItems/9JTH7AWHE6.com.tapbots.P astebot2Mac.helper.app)
Internet Plug-ins:
AdobeAAMDetect: 3.0.0.0 (installed 2017-10-24)
QuickTime Plugin: 7.7.3 (installed 2018-06-01)
Safari Extensions:
| AdGuard AdBlocker.safariextz - adguard - http://adguard.com (installed 2018-04-21) |
| Downie Safari Extension - Mac App Store - (installed 2017-06-26) |
| OpenIE.safariextz - Parallels - http://www.parallels.com (installed 2017-12-26) |
| PiPifier Button - Mac App Store - (installed 2017-01-20) |
3rd Party Preference Panes:
Backblaze Backup (installed 2018-01-29)
Hazel (installed 2017-09-29)
xGestures (installed 2009-11-03)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 1.00 TB - Disk used: 893.88 GB
M***a: Disk size: 42.01 TB - Disk used: 14.29 TB
Destinations:
T**********e [Network] (Last used)
Total size: 16.00 TB
Total number of backups: 49
Oldest backup: 2018-05-03 09:12:00
Last backup: 2018-06-06 11:14:08
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| WindowServer | Apple | 18 | |
| com.apple.MediaLibraryService (5) | Apple | 16 | |
| Adobe Lightroom Classic | ? | 15 | /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app |
| com.apple.WebKit.WebContent (132) | Apple | 12 | |
| Safari (2) | Apple | 7 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 6.94 GB | |
| com.apple.WebKit.WebContent (132) | Apple | 5.93 GB | |
| Adobe Lightroom Classic | ? | 1.40 GB | /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app |
| Mail (2) | Apple | 1.24 GB | |
| Google Chrome Helper (12) | Google, Inc. | 1.01 GB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| Apple | 9 MB | 442 KB | ||
| com.apple.WebKit.Networking | Apple | 9 MB | 39 KB | |
| usbmuxd | Apple | 3 MB | 2 MB | |
| ath | Apple | 1 MB | 3 MB | |
| kernel_task | Apple | 2 MB | 1 MB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 5 | |
| com.apple.WebKit.WebContent (132) | Apple | 5 | |
| Adobe Lightroom Classic | ? | 4 | /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app |
| Battle.net | Blizzard Entertainment, Inc. | 3 | |
| Agent | Blizzard Entertainment, Inc. | 1 |
Virtual Memory Information:
| Available RAM | 9.82 GB |
| Free RAM | 2.68 GB |
| Used RAM | 22.18 GB |
| Cached files | 7.14 GB |
| Swap Used | 8.36 GB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| 0.2.9230 | 2018-05-12 | |
| The Unarchiver | 3.11.6 | 2018-05-27 |
| LanScan | 6.0.2 | 2018-05-30 |
| iTunes | 12.7.5 | 2018-05-30 |
| Sound Control | 2.2.2 | 2018-05-30 |
| Gatekeeper Configuration Data | 140 | 2018-06-01 |
Diagnostics Information (past 7 days):
2018-06-01 18:59:39 Last Shutdown Cause: -128 - Unknown
End of report