YouTube's video freezes while audio doesn't! Please help!

I've had this problem for almost half a year. Someone please help me fix this!


Whenever I play a video in safari (youtube, twitch etc). The video will play, but every 15 seconds the video will freeze. The sound will keep playing. The freeze is only temporarily, say maybe 1-2 seconds.


I tried the video in chrome and theres no problem.


Restart also fixes the problem.


Here's the report


EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-06 11:27:53

Download EtreCheck from https://etrecheck.com

Runtime: 2:35

Performance: Excellent


Problem: Other problem

Description:

Safari video freezing


Major Issues:

Anything that appears on this list needs immediate attention.


Gatekeeper disabled - Gatekeeper security protection is disabled. This computer is at risk of malware infection.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Kernel extensions blocked - There are blocked kernel extensions awaiting user approval.

Heavy RAM usage - This machine is using a large amount of RAM.

Small backup drive - Time Machine backup drive is too small.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.


Hardware Information:

iMac (Retina 5K, 27-inch, 2017)

iMac Model: iMac18,3

1 4.2 GHz Intel Core i7 (i7-7700K) CPU: 4-core

32 GB RAM - Upgradeable

BANK 0/DIMM0 - Empty

BANK 0/DIMM1 - Empty

BANK 1/DIMM0 - 16 GB DDR4 2400 ok

BANK 1/DIMM1 - 16 GB DDR4 2400 ok


Video Information:

Radeon Pro 580 - VRAM: 8192 MB

iMac


Drives:

disk0 - APPLE SSD SM1024L 1.00 TB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 1.00 TB

disk1s1 - Macintosh HD (APFS) 1.00 TB (877.53 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB (148 MB used)

disk1s3 - Recovery (APFS) [Recovery] 1.00 TB (3.12 GB used)

disk1s4 - VM (APFS) [APFS VM] 1.00 TB (12.89 GB used)


disk2 - Pegasus3 R8 42.01 TB

External SAS

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - M***a (Journaled HFS+) 42.01 TB


Mounted Volumes:

disk1s1 - Macintosh HD 1.00 TB (106.36 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 1.00 TB (106.36 GB free)

APFS

Mount point: /private/var/vm


disk2s2 - M***a 42.01 TB (27.72 TB free)

Journaled HFS+

Mount point: /Volumes/M***a


Network:

Interface en0: Ethernet

Interface en11: iPhone 4

Interface en10: iPad 3

Interface en9: iPhone 3

Interface en5: iPad

Interface en6: iPad 2

One IPv4 address

Interface en7: iPhone

Interface en8: iPhone 2

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 1.51 TB available


System Software:

macOS High Sierra 10.13.5 (17F77)

Time since boot: About 4 days

System Load: 2.48 (1 min ago) 2.33 (5 min ago) 1.99 (15 min ago)


Security:

SystemStatus
GatekeeperAnywhere
System Integrity ProtectionEnabled


32-bit Applications:

36 32-bit apps


Kernel Extensions:

/Library/Extensions

[Blocked] G13Joystick.kext (Logitech Inc., 2.0 - SDK 10.10)

[Blocked] LogiGamingMouseFilter.kext (Logitech Inc., 1.0 - SDK 10.10)

[Blocked] LogiWheelDriver.kext (Logitech Inc., 1.0 - SDK 10.10)

[Blocked] LogiKextChecker.kext (Logitech Inc., 1.0 - SDK 10.10)

[Loaded] PromiseSTEX.kext (Promise Technology Mobile Apps, 6.2.9 - SDK 10.12)


/System/Library/Extensions

[Not Loaded] LogiWheelForceFeedback.kext (1.0 - SDK 10.10)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 149 Apple tasks
[Running] 135 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 39 Apple tasks
[Loaded] 162 Apple tasks
[Running] 134 Apple tasks


Launch Agents:

[Loaded] com.radiosilenceapp.agent.plist (Juuso Salonen - installed 2017-09-24)
[Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-10-24)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-12-18)
[Running] com.staticz.soundcontrol.agent.plist (Dominic Feira - installed 2018-05-22)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-31)


Launch Daemons:

[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-18)
[Loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-12-18)
[Loaded] com.radiosilenceapp.nke.plist (Apple - installed 2018-05-29)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Running] com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Running] com.backblaze.bzserv.plist (Backblaze - installed 2018-01-29)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-10-18)


User Launch Agents:

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-31)
[Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2018-06-01)
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2017-12-26)


User Login Items:

Alfred 3 Application (Running with Crayons Ltd - installed 2017-10-19)

(/Applications/Alfred 3.app)

HazelHelper Application (? - installed 2017-09-29)

(/Users/***/Library/PreferencePanes/Hazel.prefPane/Contents/MacOS/HazelHelper.ap p)

iTunesHelper Application (Apple - installed 2018-05-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Flux Application (Michael Herf - installed 2018-05-02)

(/Applications/Flux.app)

xGestures Application (? - installed 2009-11-03)

(/Users/***/Library/PreferencePanes/xGestures.prefPane/Contents/Resources/xGestu res.app)

Google Chrome Application (Google, Inc. - installed 2018-05-29)

(/Applications/Google Chrome.app)

Dropbox Application (Dropbox, Inc. - installed 2018-05-23)

(/Applications/Dropbox.app)

BartenderStartAtLoginHelper SMLoginItem (Surtees Studios Limited - installed 2018-02-24)

(/Applications/Bartender 3.app/Contents/Library/LoginItems/BartenderStartAtLoginHelper.app)

CompressorHelper SMLoginItem (Mac App Store - installed 2017-04-14)

(/Applications/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app)

9JTH7AWHE6.com.tapbots.Pastebot2Mac.helper SMLoginItem (Mac App Store - installed 2017-09-28)

(/Applications/Pastebot.app/Contents/Library/LoginItems/9JTH7AWHE6.com.tapbots.P astebot2Mac.helper.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-10-24)

QuickTime Plugin: 7.7.3 (installed 2018-06-01)


Safari Extensions:

AdGuard AdBlocker.safariextz - adguard - http://adguard.com (installed 2018-04-21)
Downie Safari Extension - Mac App Store - (installed 2017-06-26)
OpenIE.safariextz - Parallels - http://www.parallels.com (installed 2017-12-26)
PiPifier Button - Mac App Store - (installed 2017-01-20)


3rd Party Preference Panes:

Backblaze Backup (installed 2018-01-29)

Hazel (installed 2017-09-29)

xGestures (installed 2009-11-03)


Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 1.00 TB - Disk used: 893.88 GB

M***a: Disk size: 42.01 TB - Disk used: 14.29 TB

Destinations:

T**********e [Network] (Last used)

Total size: 16.00 TB

Total number of backups: 49

Oldest backup: 2018-05-03 09:12:00

Last backup: 2018-06-06 11:14:08


Top Processes by CPU:

Process (count)Source% of CPULocation
WindowServerApple18
com.apple.MediaLibraryService (5)Apple16
Adobe Lightroom Classic?15 /Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app
com.apple.WebKit.WebContent (132)Apple12
Safari (2)Apple7


Top Processes by Memory:

Process (count)SourceRAM usageLocation
kernel_taskApple6.94 GB
com.apple.WebKit.WebContent (132)Apple5.93 GB
Adobe Lightroom Classic?1.40 GB/Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app
Mail (2)Apple1.24 GB
Google Chrome Helper (12)Google, Inc.1.01 GB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
MailApple9 MB442 KB
com.apple.WebKit.NetworkingApple9 MB39 KB
usbmuxdApple3 MB2 MB
athApple1 MB3 MB
kernel_taskApple2 MB1 MB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
WindowServerApple5
com.apple.WebKit.WebContent (132)Apple5
Adobe Lightroom Classic?4/Applications/Adobe Lightroom Classic CC/Adobe Lightroom Classic CC.app
Battle.netBlizzard Entertainment, Inc.3
AgentBlizzard Entertainment, Inc.1


Virtual Memory Information:

Available RAM9.82 GB
Free RAM2.68 GB
Used RAM22.18 GB
Cached files7.14 GB
Swap Used8.36 GB


Software Installs (past 30 days):

NameVersionInstall Date
WhatsApp0.2.92302018-05-12
The Unarchiver3.11.62018-05-27
LanScan6.0.22018-05-30
iTunes12.7.52018-05-30
Sound Control2.2.22018-05-30
Gatekeeper Configuration Data1402018-06-01


Diagnostics Information (past 7 days):

2018-06-01 18:59:39 Last Shutdown Cause: -128 - Unknown



End of report


Posted on Jun 27, 2018 2:21 PM

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YouTube's video freezes while audio doesn't! Please help!

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