Level 1

23 points

iTunes not updating Playcount

Sometime in the past week my iTunes decided to stop updating play count (I'm assuming it is something that was updated in the MacOS 10.13.6/iTunes 12.8.0 update). I've searched through previous posts and this seems to have happened to other people in the past.

I've tried turning on and off crossfade, I've logged out of my iTunes account, and deauthorized my computer (all things suggested in previous threads) with no luck.

Has anyone else come across this with this update? If so, anything work to fix it?

iMac (Retina 5K, 27-inch, 2017), macOS High Sierra (10.13.6)

Posted on Jul 10, 2018 11:30 AM

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pat.birkmeyer

Level 1

11 points

Posted on Aug 11, 2018 6:33 PM

I have this same problem. The iTunes on my Mac does not update any play count on any song I play on my Mac since I updated to MacOS 10.13.6. I output to my computer speakers via my headphone jack on my 2017 iMac. I also output to my AppleTV (though my TV soundbar speakers) and my four HomePods. My AppleTV and HomePods all have the latest updates. I noticed the play count not updating soon after installing 10.13.6 on my Mac. Using my Time Machine, I restored to the previous version (10.13.5) and the play counts started updating again. So the problem is definitely in MacOS 10.13.6. I will await the next MacOS update and look to see if this problem is addressed an fixed before I install the update.

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52 replies

Aug 8, 2018 6:14 PM in response to rockmyplimsoul

I use Apple Music/iCloud Music library.

I have not 'synced' my iPhone to my MacBook (by plugging it in) ever since Apple Music began. Do you recommend I sync in that manner?

I usually just allow music to sync 'automatically'...

Thanks.

Aug 15, 2018 2:39 PM in response to Yiannis_74

I'm now noticing that if I am playing something on my Mac's iTunes, and airplaying to my HomePod, iTunes doesn't remember where on the song/podcast I stopped, if I quit iTunes and restart it. If I'm not using Airplay, iTunes remembers where I was.

Sep 14, 2018 2:31 PM in response to TheMacDave

Maybe associated with this bug - I've been playing a podcast on my iMac and HomePod at the same time. I stop for a moment to play a song. When I get back, the podcast is set to the start of the podcast - as though I hadn't been listening to it for an hour.

Sep 14, 2018 3:10 PM in response to Howard Brazee

Howard Brazee wrote:

When I get back, the podcast is set to the start of the podcast - as though I hadn't been listening to it for an hour.

Is the option "Remember playback position" selected? Look in the Options tab of Podcast Info for the item.

Sep 16, 2018 9:07 AM in response to TheMacDave

Yes the exact same issue has happened to me but only very recently and I think since I did an update. This is like, a serious issue for me. My music organisation is hugely based on my play counts and I take it super seriously. I really hope another update will fix this. It really erks me knowing heavy play of an album isn't being updated in my iTunes which I've had for years and years with successful play count data.

I don't have Apple Music. I hope this isn't a way to push people off having their own music libraries??
PLEASE FIX THIS APPLE!

Oct 6, 2018 8:38 AM in response to Marc Hofstede

Argh! My MacBook Pro is just a little too old to run Mojave - and iTunes 12.8 seems to be the end of the line for High Sierra. I stream all my music to Airplay, and I make extensive use of Smart Playlists with last played and play counts.

So... I guess I am out of luck here.

Apple, it would be nice if you could release a bug fix for iTunes that I (and anyone still on High Sierra) could use until I upgrade my hardware. Because for me, this turns iTunes into a pretty useless app.

IamAndy

Level 1

8 points

Oct 13, 2018 7:03 PM in response to TheMacDave

Hey All,

Playing iTunes on my MACBOOK AIR, and it updates play count and last played for every other song. If I use my iPhone X, it usually updates by the next day. If I play music on my IPAD, it might update within a week or so. I love the sound of the HomePod, but I am little OCD when it comes to my play counts and last played. Hopefully this bug will be fixed sooner than later.

Jul 13, 2018 1:47 PM in response to TheMacDave

This is happening to be me, too. I can even play from the AppleTV “Computers” application, and the play counts will update.

Jul 18, 2018 6:02 AM in response to Marc Hofstede

Does Apple recognize this as a bug?

Aug 8, 2018 5:27 PM in response to TheMacDave

I play 99% of my music on my iPhone. And it's not updating playcount in iTunes. It usually takes about 24 hours to update. But now it's not updating, even beyond the usual 24 hours.

Sep 19, 2018 6:40 AM in response to Marc Hofstede

It started this morning when I did the Airplay 2 firmware update for my Airport Express. It was fine yesterday. So... correlation. IMO.

Sep 19, 2018 7:01 AM in response to Marc Hofstede

Ah, right. Sorry. Agreed, iOS 12 can't be the issue.

Sep 24, 2018 4:58 PM in response to Marc Hofstede

Great. When will we get 12.9?

Sep 25, 2018 3:04 AM in response to Howard Brazee

For me it was included in the Mac Os Mojave update.

Sep 25, 2018 3:39 AM in response to Marc Hofstede

For me, it fixed the update play count issue but not the edit artwork issue. To add or change artwork I need to unclick the Airplay 2 speaker in iTunes.

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iTunes not updating Playcount