You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

TheMacDave Author

Level 1

23 points

iTunes not updating Playcount

Sometime in the past week my iTunes decided to stop updating play count (I'm assuming it is something that was updated in the MacOS 10.13.6/iTunes 12.8.0 update). I've searched through previous posts and this seems to have happened to other people in the past.

I've tried turning on and off crossfade, I've logged out of my iTunes account, and deauthorized my computer (all things suggested in previous threads) with no luck.

Has anyone else come across this with this update? If so, anything work to fix it?

iMac (Retina 5K, 27-inch, 2017), macOS High Sierra (10.13.6)

Posted on Jul 10, 2018 11:30 AM

Top-ranking reply

TheMacDave Author

Level 1

23 points

Posted on Jul 12, 2018 4:10 PM

I just discovered that when I stream to my HomePod or Apple TV (most of the time I stream to my HomePod) the play count doesn't increment, but if I just play iTunes through my iMac speakers it does increment. This behavior is new with the last update since I've been streaming to my HomePod for a while now.

Looks like it is a deficiency, or bug, with AirPlay 2.

View in context

iTunes not updating Playcount

Similar questions