iTunes not updating Playcount

Sometime in the past week my iTunes decided to stop updating play count (I'm assuming it is something that was updated in the MacOS 10.13.6/iTunes 12.8.0 update). I've searched through previous posts and this seems to have happened to other people in the past.

I've tried turning on and off crossfade, I've logged out of my iTunes account, and deauthorized my computer (all things suggested in previous threads) with no luck.

Has anyone else come across this with this update? If so, anything work to fix it?

iMac (Retina 5K, 27-inch, 2017), macOS High Sierra (10.13.6)

Posted on Jul 10, 2018 11:30 AM

Top-ranking reply

pat.birkmeyer

Level 1

11 points

Posted on Aug 11, 2018 6:33 PM

I have this same problem. The iTunes on my Mac does not update any play count on any song I play on my Mac since I updated to MacOS 10.13.6. I output to my computer speakers via my headphone jack on my 2017 iMac. I also output to my AppleTV (though my TV soundbar speakers) and my four HomePods. My AppleTV and HomePods all have the latest updates. I noticed the play count not updating soon after installing 10.13.6 on my Mac. Using my Time Machine, I restored to the previous version (10.13.5) and the play counts started updating again. So the problem is definitely in MacOS 10.13.6. I will await the next MacOS update and look to see if this problem is addressed an fixed before I install the update.

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52 replies

Sep 25, 2018 6:05 AM in response to Marc Hofstede

I've read that Mohave is out, but my Software Update doesn't show it as an option yet. (My iMac is 2013, so it should be compatible). I had updates for Xcode and Pages and Keynote Sunday.

Sep 25, 2018 6:11 AM in response to Howard Brazee

Mojave will not show as a Software Update. You need to buy it in the App store.

Nov 18, 2018 10:41 AM in response to TheMacDave

I find it annoying that this still hasn't been fixed for High Sierra and iTunes 12.8.

Jul 18, 2018 2:22 AM in response to Howard Brazee

I just think this is a bug, not intentional.

Playing via computer speakers or streaming to an Airplay 1 device updates the playcount, streaming to an Airplay 2 devices does not.

If I stream from an iPad to an Airplay 2 device the playcount from the track on the iPad is updated.

Sep 18, 2018 2:03 PM in response to TheMacDave

IOS 12 did not fix this.

It still doesn't mark my podcast played when it is streamed both places.

While listening to a podcast, today, I told my HomePod to sing a song. It did - and the podcast on my Mac got very, very loud.

Sep 19, 2018 6:37 AM in response to Howard Brazee

Why would an IOS update fix this? The playcount not updating is an iTunes problem. So I am hoping that the problem will be fixed when we get iTunes 12.9 next week.

IamAndy

Level 1

8 points

Nov 5, 2018 4:41 PM in response to wmalden

Same problem. When playing iTunes with my MacBook Air through the Home Pod, it only occasionally updated last played and song count. If I play iTunes through MBA, it updates automatically.

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iTunes not updating Playcount