iTunes not updating Playcount

I’ve got lots of different Airplay devices and discovered my Denon Receiver didn’t update playcount consistently. My next choice was to play to my AppleTV but that had the same problem. I now play to other devices and it’s all good. Hoping everything will get a fix one day.

It worked! (Somehow Mojave connected me to the wrong network and I had to fix it)

Hey - FINALLY resolved I believe in Mojave, at least my counts are now correctly updating over AirPlay to my home pods!

Just curious, does this happen with songs that you did NOT purchase from the iTunes store? Since a HomePod can stream directly from the iTunes store, I wonder if that's what's happening even though it appears as though you're playing via your Mac over AirPlay.

Marc Hofstede wrote:

Apple still does not have an option to submit bugs. Best thing you can do is use the feedback link already given above. The more people report this, the better.

Submitting feedback is submitting a bug report, in fact that's one of the categories of your submission.

Same problem here. When I play music on my macbook pro, itunes updates playcount without a problem. However when I stream and sync playback with my apple tv 4k then itunes fails to update count. Not sure of a fix unfortunately.

I have this problem with High Sierra and iTunes 12.8.0.150 when streaming to my Apple TV.

Some on this thread say that it is fixed with Mojave and iTunes 12.9 but it should still be fixed for High Sierra. like to wait before moving on to the next OS. "Last Played" is no longer updated either.

I just noticed today that iTunes 12.8.0.150 is not updating my play count or last played date when playing iTunes directly from my MacBook Pro. I am using an Airplay speaker rather than the computer's speakers but that's never caused this issue in the past. Strangely, on one album I played, the play count and date DID update but only on 2 of the 12 songs. VERY odd and definitely a "bug".

Same problem here. It happened since 12.8. I noticed it the very same day I updated.

Yup, rolling back to firmware 7.7.8 from 7.7.9 on my Airport Extreme seems to have done the trick. Thanks for that workaround!

I just toggled playing through my Mac and then adding HomePod. As soon as music started streaming through the HomePod, playcounts were no longer updated.

OK, rules out that theory!

I typically AirPlay to my HPs from iOS, will try from my Mac tonight to see if I can duplicate your symptoms (and I am not an Apple Music nor iTunes Match subscriber, so will see if that has any bearing).

That looks like the problem. My trouble is, I have a paid-for podcast that I can't play via my HomePod. So I play it from an iTunes smart playlist that has songs that have a play count less than 1.

I guess I can see why Apple decided that listening to something on the HomePod wouldn't count on iTunes. But doesn't it count songs played on my iPad or iPhone? (I always assumed so).

I *want* songs I listen to with my HomePod via AirPlay to increment.

Don't know. Do they ever admit something is a bug? 🙂

Apple still does not have an option to submit bugs. Best thing you can do is use the feedback link already given above. The more people report this, the better.