My iPad touch screen becomes intermittently unresponsive (might not respond to touch briefly, maybe 1 to ten times a minute). Not sure if it is the touch screen or processor overload.

Hi, there are quite a few threads on here about this issue, one has over 700 people saying they have the same problem but I sometimes have issues finding things too with so many threads being created each day. Search terms like iPad Pro and screen should help you find some If you want to read other peoples experiences.

I have this issue with my 12.9 pro and I’m just about to get it replaced to see if that fixes it. Mine passed all hardware tests but the issue is maddeningly ever present! There doesn’t seem to be any fix for this problem yet other than replacement so the best you can do is keep politely ringing Apple and see what they can do for you.

Unfortunately you can only get AppleCare+ upto 60 days after you purchased the iPad so you are well past the limit.

Good luck with it.

Your iPad is still covered under the free, one-year limited AppleCare warrany, but the warranty, I believe only covers physical product manufacture hardware defects and not issues caused by iOS software upgrades/updates.

You could take it to your “local” Apple Store and see what they may or may not do for you.

Good Luck to You!

I have now had 4 iPad Pro 256GB Wi-Fi Only (2nd Generation) models. My original had a screen that popped out, and became unresponsive to touch at times. Apple replaced it, no questions asked. My second had the same issue, and so did the third. I am now on my 4th.

This model has been working well for a few months, but now suffers from the exact same issues you have mentioned. I too tried upgrading to the iOS 12 Beta, but found no success. I am slowly loosing my patience with thsee devices. Now I have no warranty left, Apple offers no support. My only hope is that Apple recognises this growing issue and offers some replacement service in the future, or full refund scheme.

Terribly disappointed, dissatisfied and upset. I expect more from a $1TN dollar company.

This appears to be a growing problem with some 2nd gen 12.9 and 10.5 inch screen iPad Pro models.

If this is bad enough for you, if you purchased extended, two-year AppleCare+, you have the option to ask Apple for one $49 U.S.D. iPad refurbished replacement per year for any accidental/incidental damage or defects ( one-incident per year ).

This option is ONLY available to you IF you purchased extended, two-year AppleCare+.

Good Luck to You!

Yes my friend. I did everything on my first device. Clean install,all the updates, restore as new etc. Nothing worked. It did the same thing from the first 10 minutes of use. I got touch loses on almost every app, on virtual keyboard, scrolling through the apps, 3-9 seconds of screen freezing. Never had an issue when using the pencil though. Now I want to get in touch with them again and see what is to be done, although I am not very positive about the outcome. I think they don't intend to deal with it. And of course when the warranty is over you are "married" to an expensive device that is nothing more than a headache

I’ve been to the Apple Genius Bar twice now to try to resolve this. First time, restored original settings and updated to latest iOS. Took it home and had the same problem. 2nd time, complete factory reset “as new”, not restored from a backup. Same thing happened again shortly after bringing it home. The only good news - even though the diagnostics came back both times as “no problem”, the screen started glitching in front of the support technician both times, once when it was the support technician using it. So they had to believe it was happening. The 2nd time, the woman assured me that if it continued happening after the new factory reset that it was a hardware issue, not a software issue. Which means Apple is saying it’s hardware, not software, to me, at least. I use a keyboard via Bluetooth (not the Apple one) if that makes a difference, and the keyboard works perfectly; it’s just the touchscreen. But I guess it’s possible it’s the interaction between the keyboard and the iPad touch screen. I would love to hear if anyone who has had this issue is just using the iPad alone without any Bluetooth devices. And has anyone ever had any luck solving this? Does a new or refurbished iPad ever help?

My 9.7 iPad Pro (2016) is doing the exact thing, I called Apple this past January about it, I was 90 days out of my warrany nope husband didn’t purchase the extended warranty and I couldn’t buy it p, it was too late. , they said it would cost me 400 to send it in and have it fixed or replaced. I’m still frustratingly using but currently looking for a new tablet to replace it. I was so happy when I got this for Christmas and have babied it. So disappointing that I took such good care of it only to have it start to fail at just over a year old. It will be 2 years old this Christmas and its nearly unfunctional most of the time now. We dont Have an Apple store anywhere within 2 hours of us and I cannot mail it to a store. I have 6 Apple devices, this Pro was the most expensive, the other 3 second gen minis that the kids have all work just fine.

Shame this problem is falling on deaf ears.

I’ve contacted Apple 3 times about this, all with the same reply, 400 bucks to mail it to us, then we will refund your money if we can’t fix it.

it will be cheaper to buy a new tablet, and from what I’m reading on here it’s happening even after others are getting them fixed! what a disappointing shame.

As Michael has pointed out, there are many reports/conversations throughout the Apple Community pages that describe this issue - and, unfortunately, little traction is being made by any of us afflicted by this problem. Apple Support themselves are silent - and claim to know nothing of this problem with their flagship iPads Pro.

As I attempt to type this contribution, I‘m getting continuous pauses where keys either don‘t register, or the whole screen freezes for seconds at a time (requiring me to resort to continuous corrections - otherwise this reply would be gibberish). Other times, my Pro 10.5 can seem to work for hours without an apparent glitch.

If this problem is a hardware fault - and unresolvable through software - then there are going to be a lot of very unhappy customers. Unfortunately, as with all issues, the Community conversations only ever capture a tiny proportion of those that are affected.

iPad pro 10.5 touch stroke bug - YouTube

You had same problem?

apple can’t fixed it in korea

You may want to read this over on what the free, one-year ApoleCare support entails, legally.

Should not take you too long to peruse this.

https://www.apple.com/legal/sales-support/applecare/docs/techsupporten.html

You need to remember, up untl you started performing new software upgrades/updates, you purchased a fully working iPad with no hardware or operational defects.

The iPad now has been modified with new software.

So, the device is no longer in its original operational state, any longer.

So, that is why free one-year AppleCare is a limited warranty.

It is mostly a hardware defect warranty AND does NOT cover software.

Even extended AppleCare+ DOES NOT cover software defects like bugs or glitches.

I really doubt Apple is going to issue you a new or refurbished iPad for software issues.

I ony mentioned the extended AppleCare+ replacement product clause as a last ditch customer effort/request, since the replacement product part of extended, two-year AppleCare+ exists and maybe an Apple Store could grant exceptions/waivers to simply just hardware damage and allow a replacement product due to mounting software issues and to allow the customer to pay the $49 fee U.S.D. for a voluntary request for a replacement iPad.

That is really NOT going to happen.

Especially under normal, limited warranty coverage that one-year AppleCare covers.

But...Apple employees are trained to deal with customer product issues on a case by case basis, so you never know.

Good Luck to You!

Well,

That’s terrific!

Good for you and great service from Apple!

Awesome!

Like I stated they look at each customer product issue on a case by case basis.

Every case is different. You really never know with Apple.

Great news!

Enjoy your replacement iPad.