My iPad touch screen becomes intermittently unresponsive (might not respond to touch briefly, maybe 1 to ten times a minute). Not sure if it is the touch screen or processor overload.

I’ve been to the Apple Genius Bar twice now to try to resolve this. First time, restored original settings and updated to latest iOS. Took it home and had the same problem. 2nd time, complete factory reset “as new”, not restored from a backup. Same thing happened again shortly after bringing it home. The only good news - even though the diagnostics came back both times as “no problem”, the screen started glitching in front of the support technician both times, once when it was the support technician using it. So they had to believe it was happening. The 2nd time, the woman assured me that if it continued happening after the new factory reset that it was a hardware issue, not a software issue. Which means Apple is saying it’s hardware, not software, to me, at least. I use a keyboard via Bluetooth (not the Apple one) if that makes a difference, and the keyboard works perfectly; it’s just the touchscreen. But I guess it’s possible it’s the interaction between the keyboard and the iPad touch screen. I would love to hear if anyone who has had this issue is just using the iPad alone without any Bluetooth devices. And has anyone ever had any luck solving this? Does a new or refurbished iPad ever help?

My 9.7 iPad Pro (2016) is doing the exact thing, I called Apple this past January about it, I was 90 days out of my warrany nope husband didn’t purchase the extended warranty and I couldn’t buy it p, it was too late. , they said it would cost me 400 to send it in and have it fixed or replaced. I’m still frustratingly using but currently looking for a new tablet to replace it. I was so happy when I got this for Christmas and have babied it. So disappointing that I took such good care of it only to have it start to fail at just over a year old. It will be 2 years old this Christmas and its nearly unfunctional most of the time now. We dont Have an Apple store anywhere within 2 hours of us and I cannot mail it to a store. I have 6 Apple devices, this Pro was the most expensive, the other 3 second gen minis that the kids have all work just fine.

Shame this problem is falling on deaf ears.

I’ve contacted Apple 3 times about this, all with the same reply, 400 bucks to mail it to us, then we will refund your money if we can’t fix it.

it will be cheaper to buy a new tablet, and from what I’m reading on here it’s happening even after others are getting them fixed! what a disappointing shame.

This has been happening to my 12.9 for a month or so, but intermittent. Keyboard and swiping are my main complaints. I received my iPad July 2018. So in 3 months it started misfiring. Is it possible Apple can fix this through an upgrade?

or do we have to go through the pain of returning?

As Michael has pointed out, there are many reports/conversations throughout the Apple Community pages that describe this issue - and, unfortunately, little traction is being made by any of us afflicted by this problem. Apple Support themselves are silent - and claim to know nothing of this problem with their flagship iPads Pro.

As I attempt to type this contribution, I‘m getting continuous pauses where keys either don‘t register, or the whole screen freezes for seconds at a time (requiring me to resort to continuous corrections - otherwise this reply would be gibberish). Other times, my Pro 10.5 can seem to work for hours without an apparent glitch.

If this problem is a hardware fault - and unresolvable through software - then there are going to be a lot of very unhappy customers. Unfortunately, as with all issues, the Community conversations only ever capture a tiny proportion of those that are affected.

That’s great news! ive always found apple to be helpful if you ask nicely. I hope your new iPad is working perfectly now.

iPad pro 10.5 touch stroke bug - YouTube

You had same problem?

apple can’t fixed it in korea

Thank you very much for the info my friend!!! I will need good luck for sure! 😊