Level 1

20 points

My iPad touch screen becomes intermittently unresponsive (might not respond to touch briefly, maybe 1 to ten times a minute). Not sure if it is the touch screen or processor overload.

I have a 12.9 inch iPad Pro 256 GB with cell & WiFi purchased from Verizon. I am running 11.4.1. My iPad screen began being intermittentlay unresponsive several months ago (actually, if I remember correctly, this started after I upgraded to 11.2).

For instance, I may be trying to scroll down a long page, and for the first several finger strokes, it works normally, and then the next several finger strokes do nothing and the page slows down and stops scrolling. Another example: I’ll be typing, and all of a sudden, several letters don’t respond... instead of the letter on the keyboard turning grey as it is struck, it stays white and those letters don’t appear on the ‘page’. Another example: if I use a keyboard that allows gesture writing, a swipe from one key to another will all of a sudden not be a solid curve, but instead, a dotted line curve, like a rapid series of on/off in response to my finger crossing the screen.

The problem seems to be most extreme when I try to play SimCity or Tumblr, but occurs in every app. However, the Apple apps seem to be the least affected.

i have used a touch screen app to test if there are any areas of the screen that don’t respond to touch; that seems to be fine. I have done a factory reset and reload from an archival backup; the problem is the same. I tried upgrading to the 12.1 public beta; the problem persisted. I tried factory reset and just loading 11.4 without restoring my data... at first, the problem disappeared, but then slowly reoccurred without loading any apps or any data.

I took it to an Apple store on campus at the Harrisburg Area Community College while I was traveling... they ran a set of diagnostics and couldn’t find anything wrong.

This problem is slowly driving me nuts... it’s very frustrating to try to use a device when the input keeps failing sporadically. Any help would be very much appreciated.

iPad Pro Wi-Fi + Cellular, iOS 11.4.1, Touch Screen

Posted on Jul 23, 2018 11:18 AM

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23 replies

nikosdio

Level 1

4 points

Sep 30, 2018 1:14 PM in response to JackCole1

I can understand your frustration...I am on my SECOND one and it started doing the same.It starts with some touch loses and in about two or three months it is worse.They always tell me (at one of their official services) that maybe it is some of the apps causing it 😁😁😁.Yes on a thousand euro device with apps that are used by hundreds of thousands it is the obvious answer LOL.I dont know if they are even trying to see what is causing it or solve it. There are a few videos about it on YouTube. Probably the worst 1000 euros I paid...APPLE I AM DONE WITH YOU.

MichelPM

Level 10

82,163 points

Sep 30, 2018 1:40 PM in response to nikosdio

For those having this iPad Pro touch issue, is this affectig both 2nd gen iPad Pro screen sizes?

Since the Pro models of iPad are THE most expensive of iPads, I'd be P'O’ed too if a had spent my over $1000 U.S.D. on my 1st gej iPad Pro only for it to have some major hardware issues only a short time into the operational life of the device.

Totally agree and understand.

At nikosdio,

Have you ever tried backing up your iPad and then do an Erase All contents and settings to see if your iPad Pro returns to normal, anticipated operation?

MichelPM

Level 10

82,163 points

Sep 30, 2018 2:18 PM in response to nikosdio

Does this affect both 2nd gen iPad Pro screen sizes?

Real bummer.

Totally unacceptable for such an expensive Apple device.

I feel for you.

I was going to suggest if Apple gives you another replacement 10.5 inch screen iPad Pro, sell it right away on eBay and use the monetary proceeds to graduate up to the larger 2nd gen 12.9 inch screen iPad Pro model, if those do not have/exhibit the same touch issue.

nikosdio

Level 1

4 points

Sep 30, 2018 2:23 PM in response to MichelPM

I am at the 12.9 side but I've seen a couple of people with 10.5s that are dealing with the same issue. Even if I was with a 10.5 and had that kind of issues after two devices, I wouldn't even think about getting another iPad whatever screensize or model. As you, very correctly stated, this is unacceptable!

Oct 24, 2018 5:08 AM in response to castarman

This has been happening to my 12.9 for a month or so, but intermittent. Keyboard and swiping are my main complaints. I received my iPad July 2018. So in 3 months it started misfiring. Is it possible Apple can fix this through an upgrade?

or do we have to go through the pain of returning?

Aug 2, 2018 8:54 AM in response to castarman

That’s great news! ive always found apple to be helpful if you ask nicely. I hope your new iPad is working perfectly now.

nikosdio

Level 1

4 points

Sep 30, 2018 9:45 PM in response to MichelPM

Thank you very much for the info my friend!!! I will need good luck for sure! 😊

MichelPM

Level 10

82,163 points

Sep 30, 2018 2:57 PM in response to nikosdio

Sorry to learn this.

Get this back to Apple.

If they give you another replacement iPad, kindly ask if they are giving you refurbished iPad Pro models or not and if they are, kindly ask them, that given your continuing iPad Pro issues, if they could give you a non-refurbished, brand new iPad Pro model, instead.

Also, if you need this, here is Apple, Cupertino CA. phone support info here.

https://www.apple.com/contact/

I wish you Good Luck!

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My iPad touch screen becomes intermittently unresponsive (might not respond to touch briefly, maybe 1 to ten times a minute). Not sure if it is the touch screen or processor overload.