AOL Inbox on Outlook for Mac stopped working

I am having the Sam problem w/ an aol email account and my iMac at home w/ Microsoft outlook on it. It stopped syncing and can’t put emails into subfolders from my iPhone or iPad Pro also. I spoke to a Microsoft Mac technician and they confirmed they have a problem w/ Microsoft and AOL servers syncing currently with Apple products. They are currently working on fixing the solution within next several days.

Following are 2 email replies I received from AOL Email Support. Hope they help someone. After a month of access to my AOL email only via mail.aol.com (and not Outlook), I have made the jump to Gmail. Minor inconvenience. Permanent solution.

Email #1:
Thank you for contacting the AOL Email Support Team. We are sorry to hear you are experiencing this issue. Here are three solutions that will help resolve the problem you’re experiencing in most cases:

Solution #1: Clear cookies, cache, history and footprints in your browser – This will eliminate the possibility of the issue being caused by cache stored on your browser.

Solution # 2: Switch versions of AOL Mail – Switching versions may help refresh your AOL Mail access. To switch from the Standard version to the Basic version and vice versa, please click on the Options menu in the top right corner of the screen and select Basic Version. To go back to the Standard Version, the steps are very similar: click on Options and then select Standard Version.

After switching versions, go back to the version of AOL Mail you’re originally using and see if the same issue happens.

Solution #3: Try using a different browser - This will help determine if the issue you’re experiencing is browser related. You can install other browsers by going to the article Download or upgrade your web browser.

If this issue persists after trying the solutions above, please let us know. Moreover, please send us a screenshot of what's happening. If you’re not sure how to do this, follow the steps listed in our help article: How do I take a screenshot?

We hope this information will be of use. Have a great day!

Best regards,

George

AOL Email Support Specialist

EMail #2:

Thank you for contacting the AOL Email Support Team.
To resolve this, we strongly advise you to contact our Customer Support Team in order to reset your password, your Account Security Question and manually disconnect your account from the AOL servers in order to refresh the server settings associated to it.
You can reach them at 1-866-822-0537 and they will be happy to assist you with this process. They are open from 8 AM to 1 AM ET, Monday through Friday and from 8 AM to 10 PM ET on Saturday and Sunday.
Once you've done this, please try again to delete and re-add your account from the email application.
When re-adding the account in your mail application settings, please use the AOL supported servers and port numbers below:

If you update your settings and can't retrieve your mail or encounter an error, check your username. It should be your full email address, including @aol.com
Have a nice day ahead!
Best regards,

Thanks! This solution worked for me. I was then able to rename all of the subfolders by removing the "1" from each name. I was further able to "group" my subfolders into "sub sub folders" in Outlook (2011 for MAC) and everything still synced as it should.

Many thanks!

You might try looking/posting here.

Microsoft Office 365 Communities

Microsoft Office 365 Support

Microsoft Support – Office for Mac (2)

The same thing has happened to me using Outlook 2011. 2 of my 3 accounts no longer input mail from my AOL accounts. My problem started 2 weeks ago with no changes at all to my Mac.

This is a Microsoft problem and it’s drihing me crazy because I’ve got work subfolders that I have to work around with other avenues.