WD my passport ultra won't mount.

WD MY passport Ultra won't show in Finder but can be seen in Utilities. Could even partition however could not mount in macOS high sierra 10.13.6

MacBook Pro with Retina display, macOS High Sierra (10.13.6)

Posted on Sep 2, 2018 6:21 PM

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2 replies

a brody

Level 10

85,308 points

Sep 7, 2018 5:13 AM in response to a brody

If there is nothing on the drive yet, and it won’t appear as an empty drive through either of the above manners, you may need to install a firmware update on the drive and use their software to manage it:

https://support.wdc.com/downloads.aspx?lang=en&i

a brody

Level 10

85,308 points

Sep 7, 2018 4:49 AM in response to thebigfotos

Have you made sure the Finder sidebar is set to show removable volumes in the FInder preferences?

Does Disk Utility offer the option to mount it, and show it as formatted?

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WD my passport ultra won't mount.