I have an iPhone 7 plus with ios 11.4 and itunes 12.8. On my home screen I have a folder called News that contains numerous icons for apps such as NYT, Washington Post, AP, etc etc. I have downloaded from the App Store an app for CNN. I want to move it into my News folder but using the usual method - getting the wiggle going and dragging it to the News folder - doesn't work.
Is there a method I'm missing?
iPhone 7 Plus, iOS 11.4
If you press too hard it activates 3D Touch.
It seems from your initial post that the apps are wiggling, but do you have any restrictions on? Go to Settings>General>Restrictions and see if you have any turned on. You say you cannot remove an app from a folder, and cannot add one to this particular folder. Have you tested creating a new folder to see if this is working? What other troubleshooting have you tried? User troubleshooting steps include powering the device off/on again, a force restart if necessary and restoring to backup or restoring to factory if necessary.
It doesn't affect your ability to move apps, but you must touch the app lightly enough to not activate 3D Touch.
Thank you, and I'm glad you got it sorted out. The support document that I provided addresses 3D Touch, but it is not always so clear about what will happen, and depending on how you have the sensitivity set, while it can restrict the movement, it does not always show the additional menu for the app, or as addressed in the support document, the Quick Actions for the app.
EDIT: If you tap on the Quick Actions link in the support document I linked earlier, it will show you how to address 3D Touch.
Why don't you try moving one out of the folder, and seeing if you can then move the CNN in?
How are you trying to move an app? As you have an iPhone 7, you must touch the app very lightly, rather than pressing on it.
What you are doing should work, unless there is no room left in your News folder.
Touching the app very lightly seems to have done the trick, although I can't confirm that was the reason for this success. Thanks very much for suggesting it: this is the first time I have heard such a thing.
No restrictions set; I've been fiddling with this problem for several months so there have been a number of reboots during that time.
See my response to Lawrence, above; it is possible I had too heavy a hand for this 7plus.
Thanks. I just checked and I have 3D Touch turned on and set to Medium. I am thinking maybe I should turn it off. Is there any good reason to keep it on? You are correct, the 'instructions' are rather vague.
There are 16 app icons in the News folder so there should be room for a couple more as I understand it.
I can't seem to move one out.
Thanks, but I read that during my initial search for an answer.
It seems I can move an app anywhere but into an existing folder.
To be honest I don't know what 3D Touch is, much less how to turn it on or off.
How To Move App Icons to Existing Folder?
