Netflix Error Code: S7363-1260-FFFFD089 Mac Mojave

Hi everyone,

I talked to Apple Support on Twitter this day and I think we’ve finally fixed it. I copy/paste their exact words below:

“This is a step we'd like to walk you through. Please boot back into the macOS Recovery partition. From the Utilities window that opens, choose Terminal. Type in the following command and then press Return. Be mindful of the space between nvram and the beginning of the rest of the command. nvram 8be4df61-93ca-11d2-aa0d-00e098032b8c:epid_provisioned=%01%00%00%00 Once entered and you've pressed Return on your keyboard, quit Terminal, restart your Mac and test”

(You get into Recovery Partition by holding Command + R just after you hit your power button at startup. Then enter Terminal somewhere via the menu in the upper part of the screen.)

So I did this exact thing. Then told them it worked, but that I was wondering what I just did. This was there answer:

“You reset the NVRAM, internally. From this point forward, anytime you need to reset the NVRAM it will have to be done with this command.”

Let me know if this worked for you as well!

Do you still have this problem? I also updated to Mojave few weeks ago but just discovered I too have this problem (Didn’t use Netflix on my MacBook earlier). Can’t watch videos in iTunes either.

If you Google for this problem, you will find some discussions in which people are talking about dhcp problem and a fix/workaround using some terminal command in save mode etc.

Point is that you are the only person I can find who also has this problem on Mojave, just like me.

Are there any more people?

By the way, this is happening on a Touch Bar 2017 model. I also have one without Touch Bar (for work) and that one is working fine.

I am getting the same issue after updating to Mojave and tried all the solutions written online.

It works fine in Chrome but not in Safari.

Also for other websites where videos works , Safari freeze like ****. I am also using Macbook pro 2016 touchbar version.

Apple should check this out if this is a widespread issue and give us a fix

I am also in the same boat on Mojave. Netflix doesnt work on Safari and i keep getting this error.

Not only Netflix i use DirectTvNow as well and i cant play any stream but everything works fine in Chrome.

Mojave has finally broken Safari browser and Apple should check on this and give us a fix ASAP

Hmm. I have Mojave version 10.14 and Safari 12.0 . But this is definitely a Safari problem. I tried everything , even reset to factory and all that but on the same latest OS and Safari version . Everything works fine in Chrome/Firefox but not in Safari. So i have asked Apple for help and they are going to call me tomorrow to try to troubleshoot this. I don't want to switch using other browsers all the time based on what i want to watch.

Thanks. I tried this and restarted my laptop and now it works all of a sudden. Even formatting the whole SSD and doing a clean install did not fix it but this did it. But Is this a permanent solution or this can popup again and we might have to do it again?

According to Apple you only have to do this again when resetting NVRAM. I deliberately turned off my MB completely (instead of sleepmode) every time I didn’t use it te past 24 hours. That must have been around 8 to 10 times. And so far the issue didn’t come back.

See: https://help.netflix.com/en/node/58823

Just delete the entire Safari cache. You will lose the history of course. Safari Preferences/Advanced/Show Developer menu

Developer/Empty Cache

Or just can delete the Safari cache from ~/Library/cache

Yep, this happens to me also. Sometimes it randomly resolves itself, sometimes it remains.

Clearing the cache, history, DNS, all that stuff, doesn't help.

So, Apple: HELP!

FWIW, I can play Netflix in Safari 12 on 5 different Macs running Mojave so I don't think Safari is "broken".

Maybe not for you. For some of us it is broken. I just talked to an Apple advisor and he can see some people reporting this issue. May be this is specific to some Macbook Pro models.

It could also be that some people have the same or similar software installed.

Well, see what Apple has to say.

I am also using 2016 MacBook Pro with Touch Bar . Same laptop as the post author by the way.